Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

Zero stars if I could

If I could rate zero stars i think I would. Our experienced started really well with the Earlsfield branch, really friendly and nice. As soon as we were in the property...we've had next to no help with any issues. The property was filthy when we moved in and they refused to clean it, we've had multiple issues such as broken back door and rat infestation and I've had to chase and chase them to get a response. It shouldn't be this hard to get things sorted. I have ended up threatening to get an exterminator in myself and taking it out of the rent. Really poor service and wouldn't recommend to anyone

Chris · 7 October 2020

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.

Jay · 16 September 2020

★★★★★ 5/5

Trustpilot

Professional and proactive

Professional and proactive. Kelly and her team have been really helpful in their approach in marketing my flat and provided regular guidance and updates.

Ayesha · 29 March 2022

★★★★★ 5/5

Google

It was a real pleasure to work with the team, especially Will.

Sujata · 18 June 2023

★★★★★ 5/5

Google

Thank you to Imogen Beadon and the team for making our house purchase stress free and seamless! We highly recommend them!PositiveResponsiveness, Professionalism

Anoushka · 18 June 2022

★★★★★ 1/5

Trustpilot

An absolutely awful branch of Barnard…

An absolutely awful branch of Barnard Marcus (Thornton Heath) and gives the whole company a bad name! As a buyer you should avoid at all cost, they will lie and cheat you and be boastful that they did so.Alongside they are super unresponsive to emails and never return your calls, they will also blame you for not responding. According to these ‘experts’ 3 weeks is too long in a global pandemic to secure a mortgage, even though you can’t get an appointment for 4 weeks from application and banks are constantly changing their criteria. They put properties back on the market whilst you are in the middle of purchasing them without even telling you and are super happy with themselves when they cause everything to fall through, so close to the completion. The worst of them all is Romael, who is there residential sales manager, who is literally the rudest most arrogant person you will ever have dealings with. He does not know how to interact with other human beings or even how to relay bad news that he has caused. In fact he thinks he is doing a wonderful job messing with people and has no remorse what so ever- In his words “ I have no obligation to you ( buyer) only the seller, and I have done a great job as I have got them more money.” No apologies, no communication, literally has no compassion whatsoever. Stay well clear of them as they are sneaky scammers, who have no problem stabbing you in the back, whilst they laugh.

Francesca · 7 August 2020

★★★★★ 5/5

Trustpilot

Ben is an amazing agent

Ben is an amazing agent, he is very well mannered and polite and provided everything I was looking for as a first time buyer, it was a good experience for me and my girlfriend.

Luke · 13 November 2019

★★★★★ 1/5

Trustpilot

Thornton Heath branch stay far away

Thornton Heath branch stay far away. If you need a property to rent go elsewhere they are the worst most unprofessional agents I have used.Why has it taken three months for my deposit to be returned to me!!??? I have been ignored my emails phone calls no one calls back they are horrible stay CLEAR!!!

Jane · 18 October 2023

★★★★★ 1/5

Trustpilot

AVOID

Had a VERY bad experience with Barnard Marcus especially with one of their ''Lettings Branch Manager'' Charlie from the Worcester Park branch. We were highly interested in one of their properties advertised on ZOOPLA, which we immediately requested to do a viewing for.After signing documents, including documents giving our consent to do the necessary checks, we have paid a holding deposit of £496 for a property they decided to put online again without notifying us. It gets worse. After doing the checks and after paying the holding deposit, we were told that we don't ''earn enough'' for this property so we would require a guarantor who could cover the rent. Now, prior to signing all agreements including our moving in date on the 15th of June, we have been asked what our gross annual salary was - between myself and my partner which was at that time, more than enough otherwise we wouldn't have agreed to anything.After doing all necessary checks, they then concluded that we were £4000 short annually. Based on this we ''weren't able'' to afford the house as they concluded this by calculating our salary after tax which is obviously less than our gross. No rocket science is needed for this BUT hey ho, were dealing with a salesman. This leaves me with the question: WHY haven't they asked us what our salary would be after expenses? We could've made our own calculations prior to agreeing to anything. However, they have taken that opportunity away from us by taking our money and letting us sign for situations we could've avoided by asking very simple questions - and that's coming from the ''Lettings Branch Manager'' ????? - So before you decide to rent from them, please ensure you ask the right questions as they might slip you through an agreement you end up regretting or worse, they take money away from people ''who can't afford houses''. You'll also end up being ignored by different agents - or they try to recall their statements in emails to cover their own ass. Now thats teamwork! AVOID.

Chey · 26 June 2020

★★★★★ 1/5

Trustpilot

I called to enquire about a listing on…

I called to enquire about a listing on their website. Having phones two different offices and being told that it was dealt with by a different office that I should google (really poor service) I spoke to the correct office. I enquired and they said that those listing had been sold and they would be removed upon completion of the sale. I asked if i could leave my details incase they didn't complete and was informed that they would complete. Didn't take my details for alternate properties or if anything else arose. Terrible. Avoid at all costs.

Paul · 22 May 2020

★★★★★ 1/5

Trustpilot

So this is why real estate agents have a bad name...

I was a tenant with Barnard and Marcus and my all-round experience has been horrible with them. The property we were rented out had several issues from the beginning of our tenancy, and in the moment we got there we were assured that these issues (ex. window not closing properly, sink with a leak) would be taken care of ASAP. Not so: it took us 6 months of constant badgering to get them fixed, with all the issues getting worse in that time-span (and an attempt on their part to blame it on our own use of the house)!To terminate the tenancy (so that we could get out of this circle of hell), we were told that the only possible way was for them to find a new tenant. So, we were told that they were making sure to do so... not so: a month later we checked and saw that our property was not listed anywhere. We contacted them about it and did not get an answer back for another month, until they decided we were worthy of their communication because we had decided to withhold our month's rent. Overall, B&M is a horrible company to work with. They lack transparency, have poor communication standards, and do not seem to understand their role as an housing agency. I advise fellow tenants not to rent from B&M. Furthermore, I also advise landlords not to list their property with them: they will not do it justice and will be ready to blame you for their own shortcomings. I also advise the few professional individuals in the team to find another place to work at: you guys tried your best, and I honestly appreciated it all year long, but it's not your responsibility to make this agency survive. Jump ship while you can.

Tomaso · 22 May 2020

★★★★★ 1/5

Google

I'm sure they are a good estate agent, but I have a very clear sign on my letterbox saying no leaflets or flyers, yet this company thought it was ok to completely ignore it and put their advertising through my door. Edit: this has now happened for a second time. Stop putting your unwanted junk mailshots through people's doors.

Robin · 18 June 2023

★★★★★ 1/5

Trustpilot

Sold my house through this agency

Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon

Chris · 26 April 2020

★★★★★ 2/5

Trustpilot

The feltham branch are very goof at…

The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.

Alla · 26 November 2021

★★★★★ 5/5

Trustpilot

I sold my property with Barnard Marcus…

I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair

Peter · 3 August 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus Earls Court

Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!

Andre · 9 April 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus -Croydon Heartbreaking experience

Barnard Marcus -Croydon

Dee · 5 November 2025

★★★★★ 1/5

Trustpilot

Pressured to see their broker for no reason as potential buyer

Went on a viewing with them as a potential buyer. On the phone I was asked to come in person and see their mortgage broker before I could view as apparently this was a request from the seller. I made clear I already had an agreement in principle from a lender and and spoken to 3 different brokers already so was not interested in meeting with theirs but they were adamant I had to come in person even though my broker who obtained my AIP would have been happy to speak to them and confirm the property was affordable for me.I went in to see their broker (getting up early on a Saturday to do so) taking the requested documents (3 months statement, payslips etc for me and my partner which was a hassle to pull together at short notice) only to find that their broker didn't even look at these as she was happy to rely on the AIP I already had - clearly this could have been confirmed over the phone and email. The broker then offered to to through the mortgages she had access with me which I had clearly said I didn't want given that I'd already done this with several brokers.This felt very much like conditional selling (we won't let you view the property or make an offer unless you use our services) which is illegal. This echoes some other reviews on here where people have had similar experiences of being pressured to use their in house services.I complained to the broker who was very understanding and said she would raise it with the sales manager. The appointment had been booked by the sales team so was really their fault rather than the brokers.I also complained to the agent when we went on our viewing who first tried to blame the broker even though it was him who insisted I had to go in person, then said it was a requirement from the seller. The seller may well have required them to verify affordability but I very much doubt the seller would insist on every potential buyer coming to see BM's broker face to face as that seems ridiculous.I was very annoyed at my time being wasted and has put me off dealing with them as a buyer as I feel they will just make the whole process more difficult than it needs to be. I would think twice before going to view or putting an offer on a property where they are the agent.This was the Kennington branch.

R · 22 January 2020

★★★★★ 1/5

Trustpilot

Very poor.

Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.

Hannah · 15 January 2020

★★★★★ 5/5

Google

Shaquille is very helpful and has provided the best service.

Ramya · 18 June 2023

★★★★★ 5/5

Google

Dealing with Kelly Gill was an absolute pleasure. Kelly really took note of what I needed in a property and delivered amazingly. I would not hesitate in recommending Kelly, so efficient and professional.

George · 19 June 2019

★★★★★ 1/5

Trustpilot

My daughter liked a flat (Tooting…

My daughter liked a flat (Tooting Broadway agent) and was asked to make a £50 deposit, which she was happy to do. She had to wait for 2 weeks before Marcus came back saying the landlord has rejected her offer as a tenant because they wanted a male tenant (not mentioned at the beginning). She has asked for her £50 deposit to be returned only to be told that the person who could authorize the refund was on holiday until Tuesday week. What a rotten shower.

Clive · 22 November 2019

★★★★★ 1/5

Trustpilot

They should be investigated

2017My first experience with Barnard Marcus was when I was looking for a house to rent with my partner. We found a house we would have liked to view in Worcester Park advertised at £1050pcm. We went inside and it was so tiny, you could not fit a bed in the 1 bedroomed apartment. I politely declined to put an offer forward and I had the estate agent messaging my phone until 11:30pm at night about why I should put an offer forward and that I was ungrateful! He then proceeded to call my partner the next day and yelled at him on the phone. Thinking back now I should have contacted the police for harassment but we were so young and naive. few days later he messaged again asking it we would take the property for £925. I laughed and told him where to go.2019After living in Sutton for the past 3 years we are now in a position which we are ready to buy. I found a house in Sutton Common which had been on the market since May 2019 for £350,000 (Its now October) From viewing the property it was easy to understand why it had been on the market for so long as the place was filthy, stunk of damp and there was a boiler in the second bedroom (on the floor!!) Nevertheless we saw an opportunity and we like a project, so we decided to put an offer forward. The estate agent also told us that the lady was desperate to move out as she wanted to live further south with her grandson. Going from back and forth communication, to literally no communication at all, I had to call up a number of times to find out what was going on with our offer. The estate agent responded that they had declined our offer. I was suspicious of this as they had not told me in writing nor had put my offer forward in writing. I called up to request more information and was only to be snubbed by the manager Chris who was very sarcastic about my offer. Its funny to me that its still on the market now but not funny for that poor lady! (On a side note they also pressured us to use their financial advisors and said ‘it will help with your offer’ which I have learned is illegal to say. When I said no, they responded with “well if you want to miss out on that opportunity then thats up to you”)I definitely will NOT be using them again. I really hope the old lady in the house in Sutton Common can be with her grandson soon and not be conned by the slime balls in Barnard Marcus.

Leah · 25 October 2019

★★★★★ 1/5

Trustpilot

The experience is beyond horrible

I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!

ML · 10 October 2019