Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

NEVER AGAIN! IM HURT

I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.

MAS · 15 December 2021

★★★★★ 1/5

Google

Had a 'pleasure' to deal with individual called Shaquille who didnt turn up to a viewing without warning or appology. When we called to ask when is he coming as we are at the property waiting, he said he finished work and will not come.He was very abusive and super rude with zero customer care or professionalism!! I recommend you avoid dealing with this arrogant individual.

Iha · 18 June 2023

★★★★★ 1/5

Google

Been trying to get through to this branch for the last 4 days, nobody ever answers the phone? Are they out of business? Weird.

Pinewood · 18 February 2024

★★★★★ 1/5

Trustpilot

I was interested in one of their auctions…

I was interested in one of their properties for auction. I tried to get more info from them about problem areas, and they said they didnt have any more info/pics. Then I tried to register for the auction and had all kinds of trouble. They kept refusing for missing corners of ids, not clear enough utility bill, etc. Of course, I was already registered with them for the past 2 years but apparently they need to recheck things. Then they wanted me to have ~$10k+ in a uk bank account. Finally, they gave me one day to send them a ~$10k deposit via wire transfer to participate in the auction which I couldnt complete in that timeframe. Seeing all of these other bad reviews makes me glad I didnt get to participate in the auciton...

Greg · 26 November 2021

★★★★★ 1/5

Trustpilot

AWFUL - AVOID AVOID AVOID SANDERSTEAD BRANCH

I usually don't look at reviews when completing things and didn't even think to consider checking what the estate agent reviews would be like, now reading through them its no surprise. I too would like to have scored less than 1, but sadly this is not an option. It's hard as you tend to find the property you would like to buy and then it's out of your hands as to which estate agent the seller has decide to go with, however I was not prepared for what this really had in store for me. They handled everything atrociously with not one ounce dignity, constantly applying pressure for no reason and if anything causing a delay to the whole buying process in general due to their 'applied pressure', which I can only assume was due to bonuses etc. Michael at the Sanderstead branch was particularly awful and had no respect what so ever, sending threatening emails multiple times. I must have lost count how many times he said 'I will instruct the seller to put the property back on the market'. He knew I was extremely interested in the property which I know own so there was no need for the additional stress he caused for no reason. It got to the point where the solicitors I was using even explained that they have never dealt which such a horrific estate agent and that their ways of working was unacceptable. Overall I would strongly advise to avoid this estate agent at all costs.

Anon · 19 November 2021

★★★★★ 5/5

Google

Simona RENTED property within less than 24hrs unbelievable as other agents had it on for 3 weeks and were unsuccessful. Great team and very good at what they do.

Mohammad · 21 October 2023

★★★★★ 5/5

Trustpilot

Just wanted to thank Lauren vine from…

Just wanted to thank Lauren vine from the Streatham branch for helping me and my family find our next home

Stacey · 5 April 2023

★★★★★ 5/5

Google

Priscilla was personable, professional and flexible at every stage of the process. She took time to carefully explain our options and was very responsive to our queries throughout. We would highly recommend her service.

Aimua · 18 June 2021

★★★★★ 1/5

Trustpilot

Unfortunately I didn't do my research

Unfortunately I didn't do my research. Extremely disappointed with the manager. Service and updates very bad. What a huge learning curve for me. As the saying goes "if I knew what I know now, I would never of gone with them..". I take responsibility for not doing my research.. Do not listen to the promises. At the end of the day find a company that knows your area well, has a track record, do your research. Do not just find someone on the internet, who tells you what you wanna hear.. Make sure their office is within walking distance if possible. Try and get a team that know what they are doing, are responsible and are honest. Just seems a massive scam.. Sooner we put property on the Blockchain, then we can all get away from estate agents, solicitors and ridiculous prices.

Mr · 22 October 2021

★★★★★ 1/5

Trustpilot

no phone call to cancel

so...First impressions...I arranged valuation ..got a call to change date ..ok date changed..and comfirmed text..took the Saturday time out to meet at the property at 11am.... no-one turns up ..so I ring them and they cannot find my booked appointment...then was told they didn't book because they don't deal in my area...no phone call to tell me this...just don't turn up...joke, very unprofessional 🤬

Gary · 22 July 2023

★★★★★ 1/5

Trustpilot

I honestly don't know why anyone would choose to use this Estate Agent!

In all honesty, the service from Barnard Marcus is non existent. They talk a good story. However, feedback and proactive communication in relation to your property viewings is non existent. In addition to spending unnecessary time sending emails that are not responded too, I have had the misfortune to have been in some form of contact with individuals who have failed on numerous occasions, to communicate with me, despite repeated requests and their commitments, which have included 2 Branch Managers, Sales Manager from the Chiswick W4 branch and a ‘Head Office contact. If there were prizes for the most ineffective individuals, I suggest you would all be in with an excellent chance of winning joint first prize.

Janet · 5 October 2021

★★★★★ 1/5

Trustpilot

Last minute cancellation of valuation

Made an appointment to have one of my to flats valued to out on the market. Justgot a call 45 minutes prior to meeting that ' The valuer is in a meeting that is over- running so he is having to cancel' Thanks to the Sydenham branch for being unreliable and cancelling last minute. Will not be bringing you business anytime soon!

Dr · 8 September 2023

★★★★★ 1/5

Trustpilot

NEVER AGAIN would we use Barnard Marcus Epsom

If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far from the truth! In fact, our Buyer couldn't even come up a 5% deposit at Exchange and the sale dragged on for 6.5 months. Our advice - STAY AWAY!

LISA · 23 July 2022

★★★★★ 5/5

Trustpilot

Purchasing my first property with the…

Purchasing my first property with the help of Elliott was a wonderful experience. Elliott was very professional throughout the process and always going the extra to ensure we meet the deadline of my agreed move date.

Amallia · 26 August 2020

★★★★★ 5/5

Trustpilot

Daniel Hadley was very helpful the…

Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.

Jesus · 26 June 2022

★★★★★ 5/5

Google

Imogen was super prompt and responsive and worked hard to ensure we hit our completion date.

Thomas · 18 June 2023

★★★★★ 5/5

Google

Aysha was very professional and helpful. We worked with her as our mortgage broker. Highly recommend.

Catalina · 18 June 2023

★★★★★ 5/5

Google

A 5 star rating is predominately due to the diligence, professionalism and understanding nature of Tamesha Bryan. Great experience dealing with 'Barnard Marcus Estate Agent'. Tamesha Bryan In particular, is very attentive. I was kept informed during the entire process, and she took care of most things which made the process very easy and seamless. My best wishes to the organisation, a great team.

Ashton · 18 June 2023

★★★★★ 1/5

Trustpilot

Absolutely appalling service - do not engage unless you want to be harrassed!

Absolutely appalling service. An appropriate property was found quickly, however all services past that point have been shocking. No initial itinerary was done, concerns about the state of the property and some damages were not actioned appropriately or even comminicated with the landlord. The company was late transferring rent payments to the landlord and blamed us, the tennants, when we were in fact paying the rent early. When it came to moving out they used unethical methods of pressurising us into continuing tennancy through their company, threats regarding debt collectors for certain fees from the landlord, which they had no grounds to ask for. Threatened with council checks to see if we are still at the address, when the landlord had agreed to pospone our moving out date due to health issues. This was all because we had stayed a couple of weeks past our move out date and they demanded to be paid £1650 for renewing the contract, when in reality they were told multiple times we are not renewing a contract and we are moving out, however with a delay due to health issues. Absolutely shocking service which has provided both me and the landlord with so much stress!

Emil · 15 July 2021

★★★★★ 5/5

Google

James Fox and Kelly Gill - 5 STARS EACH! I wouldn’t normally take the time to write a review, but given the elation of exchanging contracts within 7 weeks of first seeing the property has not only been a record; but also a pleasure! The service, professionalism and communication between James and Kelly and myself has been fantastic. They have made a usually daunting process, easy. Always responsive to queries or concerns, friendly and most importantly...honest; a quality very important in a property purchase and I appreciated that above everything else! My instinct now will to automatically contact Barnard Marcus and ask for these two for any future property sale! James I only have two words to say....... Palm trees!! Thank you both for everything!PositiveResponsiveness, Quality, Professionalism, Value

James · 18 June 2021

★★★★★ 5/5

Google

We had a very positive experience with Barnard Marcus in Ealing. From the first contact for the valuation of our property, they have been professional, punctual and provided excellent and timely communication. We re-listed our property with Barnard Marcus after having had a bad experience with another agent and we dearly regretted not having chosen them to begin with. They generated more viewings and secured an offer very quickly. They also provided great care-taking services after we accepted the offer and did their absolute best to take the sale to completion. We would definitely recommend Barnard Marcus and would use them again. A special 'thank you' to Kelly, you were an absolute star!PositiveResponsiveness, Quality, Professionalism

Sewrendipity · 18 June 2021

★★★★★ 1/5

Trustpilot

Definitely not the right estate agent !!

Definitely not the right estate agent to trust , we saw a house with them and we put an offer and the paperwork was going through and ready when they contacted us saying that the papers were late although i sent it to them on time ! A few days ago i had another viewing with them and i put an offer Saturday morning and when we contacted the office Monday morning they told us the sales advisor hasn’t put the offer yet ( no idea why ) so we asked them to do it and then we visited the office again in the afternoon to confirm everything and we asked them how did we lose the first property they told us that the first house we lost was because someone put higher offer ( while our papers were going through) and we didn’t know that because before they blamed it on the papers delay so we asked them for this house and they said yes we are only waiting for the owner response, around 2 hours later they contacted us and said someone put another offer and was accepted, i think there’s something going on between the office people and some buyers and they give the houses to certain people they know !!! there’s no other explanation. that was Barnard Marcus epsom , kingston road branch . So they’ve not just failed to put my offer on time but they didn’t have the nerve to tell me the truth on the first property i lost and the second one as well , and just a few minutes ago we went to the vendor house and asked them politely if they have a higher offer but they said no we had an offer on the asking price which we did as well ! We offered £5000 more than the asking price so the vendor said you need to give the offer to the office we went to the office and as soon as i asked about Mark ( who was dealing with it ) another one starting talking in a rude way and said that the vendor refused your offer and said they’re happy with the offer they got and we’re not allowed to knock on vendors door and then mark finished his phone call and Continue on what his colleague was saying in the same way !!! Honestly i think they have a deal or something with this “ cash buyer “ of them although they know i have everything ready to buy !

Raz · 7 June 2021

★★★★★ 1/5

Trustpilot

Barnard Marcus

Barnard Marcus - Sutton & EpsomReally wish you could score a 0 however not possible.The worst estate agents for lettings (as i’ve experienced). Firstly when moving into the property we were given an initial date and after booking time off of work the day we were meant to move in we found out this was moved by a week. On the new day of moving in we were not contacted and had to keep chasing as to when we could collect the keys. The flat had not been cleaned at all and there was mould in the fridge, when I contacted the branch they advised they weren’t required to clean the flat!We are now looking to stay on for the following year as we actually like the property yet Barnard Marcus can’t seem to get any information correct and the customer service levels are outrageous.Would highly recommend to avoid this company at all costs! There not worth the time or hassle!

Rebecca · 4 June 2021

★★★★★ 1/5

Trustpilot

Don’t go near this company

I used Barnard Marcus for 18 months. Following rent re-negotiations change they failed update their systems and kept emailing to inaccurately state that my tenant was in arrears. I kept complaining and was twice moved to different property managers within the company but after 6 months this still hadn’t been resolved. They demanded that I paid £600 to break the contract early. Despite doing this the emails have still not stopped. A useless company. Don’t go near them

Tessa · 28 September 2021