Trusted Agent profile · London
★★★★★
851 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 851 reviews on two platforms, including 359 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotCannot be trusted!
Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!
1/5
TrustpilotIncompetent
I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.
4/5
GoogleNice agent when he showed the apartment but the apartment was a disappointment. So I continue my search.
Many thanks for your marvellous review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThey treat buyers TERRIBLY! DO NOT work with them!
The treat buyers/potential buyers HORRIBLYI had one bad experience with Barnard Marcus last year and swore them off but they were the sole agent for another house I wanted to see and so foolishly, went back.Experience 1 - Child's Hill 2018I arranged a viewing for a house and the agent asked TONS of questions about my finances, even though I had my mortgage in principle somewhere else was really pushy for me to meet their in house financial advisor no matter how many times I said I didn't want to. He then assured me that I didn't have to but then gave their financial advisor my personal details anyway and I started getting hounded by him. When I declined to meet with him again, the agent said I couldn't view the property because the developer was 'having work done on the kitchen that hadn't finished'. I arranged a viewing with another company who also had the listing and they confirmed that the house was finished months earlier and no work had taken place on the kitchen on the day Barnard Marcus said I couldn't see the property because of the work....Basically, I was lied to and had my viewing cancelled as punishment for not wanting to be sold a bunch of products in a pressured environment.Experience 2 - Putney 2019This was just a joke. On the day we viewed the property the first time (a Saturday), the agent said 'If you want this you have to move really quickly, there is an offer on the table and the seller is deciding on Monday' so we felt we had to decide there and then. On Monday we put and offer in and all the old pressure started. 'We have to see your payslips, bank statements, employment records etc.' We were told that it would impact us negatively and the seller might not take our offer if we didn't meet with their in house mortgage advisor EVEN THOUGH I SAID WE HAD FINANCING IN PLACE AND I DIDN'T WANT TO MEET HIM. I was then called by the 'manager' and told that it would put me at a disadvantage if I didn't come in to meet their financial advisor, I asked how or why and they said 'It just looks better to the buyer if we do a financial verification.' I argued that they already had my statements, my payslips which is so much more than an agent needs; it is for my bank to decide if I can afford it, not for the seller's agent!!!! They also said that we would have to increase our offer, even though the seller was supposedly in a rush to accept an offer days before. We took this opportunity to view the property again (the next Saturday) and then EVEN MORE pressure started. 3 calls within 1 hour that day. Then that Monday I got a message saying 'You have until 10am to submit your offer' then once that came and went I was getting messages saying 'You have until midday to submit' and on and on. Not only had they demanded a ridiculous amount of documents that had nothing to do with them, they were rude, pushy, unhelpful and generally horrific to deal with. Honestly, I could write so much more about how abysmal they are but the other feedback on here says it all really. If I could give them minus stars, I would. Rotten culture to the core, as the other reviews attest.
5/5
TrustpilotGreat service at Bernard Marcus Epsom
Great service at Bernard Marcus Epsom. Kurtney has been very professional and kind.. lovely girl.. thank you very much
1/5
TrustpilotWhetstone branch in Barnet
Whetstone branch in Barnet. Absolute NIGHTMARE !!TOTAL LIARS !!! Infact its criminal what they're doing.How can they still be operating unchecked or being closed down??The whole lot of them, Manager, statff and including that upstart mortgage broker inside there. Total crackpot gang of crooks !!Honestly, go head with maximum risk but you'd have to be downright stupid and want to be humiliated and mistreated like absolute RUBBISH to want to deal with them for anything !And believe me, this is an understatement !!
1/5
GoogleAnother terrible and upsetting experience. I was dealing with William and Elina, and they accused me of lying when they were actually the ones giving me constantly the wrong informations and then blaming the landlord. At the same time the landlord was blaming them, and William told me that apparently the landlord is a good friend of him... well, doesn't look like. They rushed me to move in the new place, and when I go, my offer is not even completed. They told me there was a cleaner, and there is not. Really unhappy, just avoid them and don't trust them, like all the agencies basically.
5/5
GoogleThank you Shaquille for your professional approach and genuine intention to help. You made our property search more enjoyable!
1/5
TrustpilotRude and unprofessional
The WORST estate agent (Sydenham Branch) I have ever used. So bad I wanted to pull out of the sale but I had already found a property. Some staff were amazing, but the branch manager was the most unprofessional, rude person I have ever dealt with.I originally instructed them when a previous manager run the office. Sadly, he had moved on by time I marketed (2nd time).
1/5
TrustpilotBarnard Marcus have been BY FAR the…
Barnard Marcus have been BY FAR the worst lettings agency I have dealt with. It seems like the number one job requirement is to be rude, careless and respond to emails with as much delay as possible. Particularly the Surbiton branch. If you can do anything and I mean anything to avoid working with them, I suggest you do that. Otherwise, you'll just find yourself frustrated and helpless! If there was a lower rating than this, I would've given it to them without a doubt.
1/5
TrustpilotAbysmal service - avoid like the plague
Barnard Marcus "managed" the property we lived in for two years.Appalling service: both property coordinators in charge of the property were equally as incompetent and the first one was extremely rude.The list of issues is too long to include in this review and the lack of reactivity or interest on their part was just staggering. As an example, they had no trace of who carried out the inventory & check out and they had no idea what scheme our deposit was put into...I hope I don't ever have to deal with Barnard Marcus again - if you can avoid them, definitely do!
1/5
TrustpilotAvoid!
Front office negotiators and managers were incompetent - when we initially put an offer in to let a flat they had worked out pricings wrong for deposit etc which we had to correct them. Throughout our time at the property they got our names wrong numerous times despite us again correcting them - it got to the point where we thought they were making a joke out of calling us by the incorrect names - very unprofessional. They also took my contact details wrong again despite me correcting them so I missed emails that were sent to me on plenty of occasionsThe Property Management team have no sense of urgency. We had broken oven for 2 months which we were unable to use at all - it seemed like we were chasing them as opposed to them chasing the landlord. Told it would be escalated but never was. We were advised to just try plugging the oven into a different plug socket to see if it would work which was ridiculous as the oven was fitted into a wall cabinet. Other things reported in the flat never fixed. Constantly us chasing for updates, never them coming to us with a solution. Deposit took over 10 working days to be returned, again we had to chase on this I've rented for 4 years and this is the WORST experience I've ever had.
1/5
TrustpilotRude
Rude, pushy and aggressive - avoid at all costs. I rang to request to see a few property brochures and see what was available - was put through to a woman who asked me 101 questions then became angry when I refused to answer some personal ones. I quote 'I'm not driving down and wasting my time if you refuse to answer' - I wasn't trying to book a viewing, and would have shared my info if I was shown brochure and saw a property I liked.
1/5
TrustpilotLife Wreckers
Hello, Branch - South Croydon With regret I'm having to write this about Barnard Marcus.Just when you think we can trust an agency, that's when everything goes wrong! The suit & tie was the only thing professional about you. Myself & my brother had struggled for over 3 months just to get one place. Barnard had appointed the house to another tenant.Lives mean nothing BUT money does? Would love to name and shame right now but won't help the situation. Please use this review to avoid disappointment. Don't understand how estate agencies get away with this? #Allthebest
1/5
TrustpilotPoor service and bordering on illegal behaviours
I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.
1/5
TrustpilotAppalling company who seem only interested in their overinflated commission
If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.
1/5
Trustpilotbad company, unprofessional team, no respect for customers
We have been tenants with Barnard Marcus (Sequence LTD) for 2 years. Dealing with them has been one of the most frustrating experiences I ever had. The first problems started even before entering our new house because Tooting Offices did not process the contract on time. As consequence our entrance was delayed one day. After 2 years living in the property, our tenancy agreement ended on a 24th Sept and I claimed my deposit back immediately after. My deposit was not transferred back to my account until the second week of December. During that period I claimed it repeatedly by phone, email and in person, providing all the details they needed to process the refund every single time. I spoke with 9 different employees from different departments and none of them was competent enough to solve the situation nor even give me a reasonable explanation for the delay in the transfer. Most of my emails and phone calls were ignored and on those times when I was lucky enough that someone answered the phone I only received vague excuses asking me to wait a few more days to receive the monies, or claiming that it might be caused by a problem with my bank account. I asked my bank twice and nothing was wrong with my account, transfers should be received in 2 hours max. After complaining through their internal procedure, rising a dispute on the deposit through TDS and threatening them to contact the property Ombudsman before taking legal action the monies were received into my account (3 months after our tenancy agreement ended). Since nothing changed from the first day I claimed the deposit (same bank account, same recipients name, same reference, same everything) and they refused to send me any details on the transfers they “were attempting” I just assume they did not try even once until they were pressed by a third party.I will never deal with Barnard Marcus again in the future. Useless company, unprofessional team and total lack of respect for their customers.
5/5
GoogleAbsolutely first class from valuation through to completion on tenanted flat in Acton, we were kept well informed, the team are all great, Kelly in developing a sales strategy to Will's final sales negotiation - all really helpful and friendly. Especially as we don't live in the area so this was all done remotely. Highly recommended.
1/5
GoogleProbably my worst experience with a Letting agent . Absolutely no contact from them prior to moving out date, Had to visit the office myself to find out what needed to be done. Failed to return deposit within 10 days, in fact still awaiting it's return. Stereotypical Estate Agent, Can't be nicer when they want your money, once that's over they couldn't really care less.NegativeQuality, Professionalism
5/5
TrustpilotSabira at Barnard Marcus is a star!
Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf
1/5
Trustpilot1 star because I cant select 0 stars!
1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!
1/5
TrustpilotTake proper care of your tenants!
I rent a flat through barnard marcus Ealing branch. I was contacted by James from branch that his manager was going to visit my flat to do an evaluation as per landlord request. Shockingly, when I went back home from work I found that the door was unlocked, not even closed! How careless are you! Will you leave your door open when you are out of your own home? James said he would contact his manager, but I never got a reply from him, nor did I get an apology from whoever did the evaluation.
5/5
GoogleThe service we received from Priscilla was perfect in every way. She even helped us understand the procedures beyond her responsibility. Would definitely recommend.
1/5
TrustpilotAbsolutely TERRIBLE service (Richmond…
Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.
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