1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
659 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.0 out of 5 across 659 reviews on two platforms, including 181 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
5/5
GoogleSuch an excellent service provided, especially baring in mind we were drop-ins. Everyone was super personable and all our needs were met. We highly recommend asking for Patrick - he is a lovely and charismatic guy who is incredibly good at his job.PositiveQuality
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
GoogleThe team at BM were great. Professional, transparent and efficient. They made the whole transaction process easy and helped to take the stress out of what is a very stressful process! Freddie in particular was a pleasure to work with - I could not have asked for a better service.
5/5
GoogleHarj Sahota, lettings manager, and Patrick at the Old Brompton Road branch are a fantastic addition to the letting team. Great service and excellent client rapport. Very happy with them and my new tenant. Recommended.
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
1/5
Trustpilotuse Another estate agent for a professional service
Went in Bernard Marcus Putney today it was like a kids playgroup had a kid being looked after by his mum who works there was more interested in keeping he son entertained then work Branch manger was not in apparently left early No sales staff Absolutely a joke
5/5
GoogleMax from Barnard Marcus, Old Brompton Road branch is a very warm,efficient and energetic sales personnel.It was a very pleasant experience to deal with him during our house hunt.I wish Max all the very best.PositiveProfessionalism
5/5
GoogleI met Zuzanna from the SW5 branch numerous times and she is as delightful to deal with as she is efficient and well briefed. Many thanks to both her and Vicky for their professional approach!
5/5
GoogleHarj Sahota, lettings manager, and Patrick at the Old Brompton Road branch are a fantastic addition to the letting team. Great service and excellent client rapport. Very happy with them and my new tenant. Recommended.
1/5
TrustpilotA total waste of time
A total waste of time, it almost seems that they are doing you a favour to give you information. The Epsom office kept me 2 weeks waiting for a reply and after chasing them they gave me an unbelievable ridicolous answer.Bad, really bad experience.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
1/5
TrustpilotThornton Heath Office
Thornton Heath Office, waste of time! All talk and no action. Natasha fantastic sales pitch, never heard from her and saw her agin after signed on the dotted line!Fund out they even had the wrong email address & phone number, awful service, would not recommend at all! Numbers game!
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
