Barnard Marcus London reviews

★★★★★ 5/5

Google

We've used Barnard Marcus over the years and we always come back to them for a few different things: - Communication: is next to none! They email, call and text (even when in meetings - Thanks Chris Randall) to keep you up to date with dealings. - Knowledge: From mortgages to selections of potential buyers they know their stuff. Giving advice good and bad (which is what you want to hear) is comforting that they think about both sides. - Laughter: it's important! sometimes even when you want to cry, the team were there to lift us up and ensure us it would happen!!! - Getting the job done! We had a chain of 6 which was very complex, however Chris and his team navigated it very well chasing the other agents to get updates, get paperwork sorted and be in a position to exchange and set a completion date. All of which has been achieved. In the climate that is rising interest rates and high property prices we feel very blessed to have had exchanged and have secured our next move. Big thanks to Chris Randall, Ben Cowles and the wider team Kecia (for fighting our corner) and anyone who I've missed out. From the bottom of our hearts Thank you!

Alisha · 16 April 2023

★★★★★ 5/5

Google

Although we didn’t end up buying a place through these guys, I still wanted to say a big thanks to one of their estate agents: Louie. He took us around a fair few properties and was really knowledgeable and very communicative with any questions we had about the places. He also kept me posted on new places that were coming up in the area which has really been appreciated. Thanks Louie!

Juno · 27 August 2023

★★★★★ 5/5

Google

Great service from a lovely team. Big thank you to Louie, Chris and Kecia for being so professional and helpful even when things were going pear shaped.

RP · 16 April 2024

★★★★★ 5/5

Google

Can I be totally honest? Buying a property (for anyone who doesn't know) is hard work. Despite the estate agent you opt for, there are a lot of variables which make the process stressful despite all the preparation you do - most people do say its a tough process and they are right!. That said, it was good working with Barnard Marcus. Dec from the team showed me a property almost the next day after I called them with interest. He was professional, prompt and showed the perfect property for my needs. I worked with various members of the team over the course of the transaction and, whilst a bit turbulent due to many other factors, it was good working with the team. Sharon was great in chasing up on the solicitors and keeping me informed on the sellers side. Seb was great and very thorough in securing a mortgage offer and following up on the specific requirements from the lender. Chris (team lead) helped lot in pushing though to completion. I visited the branch often so got to meet / know the team more and that was quite enjoyable to have frequent face to face communications. A great team - good to work with and more importantly , got the job done!. Word of caution - make sure you choose the right solicitor - It will make your life a lot easier! Good work BM team and thanks again for getting this over the line.

Colin · 16 April 2022

★★★★★ 5/5

Google

An amazing service. They valued my house correctly and found a buyer with a week of it being on the market. Would 100% recommend and they are all nice people and easy to work with.

Marisa · 29 August 2025

★★★★★ 5/5

Google

Ben Cowles was referred to me for a good contact for mortgage advice. I have a property that i as renting out and still paying off what remained on a mortgage. I'd spoken to other advisors and said that i had this property and wanted to understand what my options were. Ben was the only advisor i spoke to that suggested that a remortgage to release equity. We spoke to a mortgage advisor that provided advice rather than just submits mortgage applications. After agreeing to use Ben for the process of applying for 2 mortgages and a home purchase, he kept up the communication insuring I knew what i needed and when as well as liaising and prompting other people/companies in the process. The best example was when he prompted me to ask the solicitor whether s/he knew that i need them to process a buy to let as well as a residential repayment mortgage, Had he not done this we'd have missed the tight stamp duty deadline. Other examples are numerous, but Ben initially sold himself (and Barnard Marcus) on his ability to get stuck in. I think the fact that he carried out the relevant income checks etc and then was able to proxy that information to the sales agents when we wanted a second booking was invaluable. We even had to change providers very late on the day and i suspect it was thanks to his tenacity that we managed to get the level of escalation etc that was required to get the application completed in time. The short version is, as well as knowing his craft (mortgage advice), Ben gets stuck in and involved with the whole process. I cant recall a single occasion where i had to prompt him for anything, he is always one move ahead.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 27 August 2021

★★★★★ 5/5

Google

We sold our property via Barnard Marcus and found Chris and his team to be highly responsive and professional. They kept us up to date, particularly during the unusual challenges of the pandemic and backed up all their advice with data, acting as true partners throughout the process. Once a sale had been agreed, they continued to work hard to progress the sale despite external delays and worked to complete within our deadlines. I would highly recommend them to any potential sellers.PositiveResponsiveness, Quality, Professionalism, Value

Selina · 27 August 2021

★★★★★ 5/5

Google

Chris and his team helped us sell our property quickly (we had offers within 1 week of viewings!). The entire team were always responsive and professional. Chris in particular made you feel like you were in good hands. The marketing was spot on and we were very pleased. We also got our mortgage with Ben, he was knowledgeable and helped us get over the line with our lender. Would highly recommend the team, they coped admirably in the difficult trading environment during the first lockdown in 2020.PositiveResponsiveness, Quality, Professionalism

Eugene · 27 August 2021

★★★★★ 5/5

Google

Fantastic service from William, Sharon and the team throughout the sale of our house. The marketing was excellent and they managed to secure a higher sale value than any of the other estate agents were even suggesting we market the property for. William’s help in chasing solicitors and communicating between parties was also invaluable. We’d thoroughly recommend using Barnard Marcus for the sale of your property - our experience has been great from start to finish.PositiveResponsiveness, Quality, Professionalism, Value

Jack · 27 August 2021

★★★★★ 1/5

Google

I made the huge mistake of listing my flat with Barnard Marcus, when I wish I had listed it with KFH from the outset. Barnard Marcus sold the dream and then weren't able to deliver at all, with not a single second viewing over the course of many weeks. KFH sold my flat within a couple of days. My flat was also burgled while my keys were in the care of Barnard Marcus, all my sentimental belongings throughout my life were stolen (not to mention the emotional trauma) and Barnard Marcus were offensively rude in their response, when I was just trying to find out more information and dealing with the huge repercussions from the burglary. I encourage anyone considering selling their property to list with KFH rather than Barnard Marcus

Lisa · 16 April 2023

★★★★★ 5/5

Google

Great service from a lovely team. Big thank you to Louie, Chris and Kecia for being so professional and helpful even when things were going pear shaped.

Rosie · 27 August 2023

★★★★★ 5/5

Google

We recently sold with Barnard Marcus and Chris was lovely and always on hand to help. We had such a good experience with this agent everything went smoothly with the sale. The sale was secured within the first 2 weeks of the property going on the market. Everyone at this branch were always willing to help and very polite and we felt we were in good hands. I would highly recommend them. Thank you once again.

Fayiza · 27 August 2021

★★★★★ 5/5

Google

We’ve just had an offer accepted on a property as first time buyers. Jayde has been amazing, she’s worked so hard behind the scenes to get things moving as quickly as possible. Not to mention we wouldn’t have even found the property if it wasn’t for Jayde! Thank you so so so much, we appreciate it more than you know!

Charlie · 16 April 2023

★★★★★ 5/5

Google

Ben Cowles was recommended to me by a friend and for good reason. Despite being the mortgage advisor, Ben also forwarded flat options to me and actually found the flat I ended up buying. I feel the service I received was above and beyond what was required or expected and his open, friendly and accommodating (WhatsApping me while I was abroad to keep me up to date) approach was much appreciated and made all the difference. I highly recommend Ben.

Mark · 28 August 2019

★★★★★ 5/5

Google

I have recently used Ben Cowles as my mortgage advisor on a multi-property remortgage and purchase transaction. With entusiam overflowing, Ben provides first rate advice in an upfront and clear manner. His pragmatism and frankly impressive dedication (available 24/7 365) has undoubtedly saved me money and made a complicated arrangement work. I would recommend anyone needing a mortgage to use Ben, especially if you value having a genuine personal service on hand to help when things get stressful. Thanks Ben!!

George · 28 August 2019

★★★★★ 5/5

Google

Purchased a property through Barnard Marcus and was frankly thoroughly impressed with the whole process. I was shown the property initially by Declan who went out of his way and accompanied me on his day off. Our offer was successfully negotiated with the sellers, which included looking further up the chain to make the price work for everyone, and it was very plain sailing from there. Chris was excellent and kept me informed throughout. Thanks guys for all your help.

Matt · 28 August 2019

★★★★★ 5/5

Google

Great team at Barnard Marcus, they have a personal touch, and were also very professional and understanding as I was a first time buyer and had to check one or two things out about the intended purchase. A seamless experience, you are definitely in safe hands with them. Highly rated and very friendly. Thanks to Sharon, Dec and Chris.PositiveResponsiveness, Quality, Professionalism

Oliver · 27 August 2022

★★★★★ 5/5

Google

Chris Randal and the rest of the team at Barnard Marcus were key to the successful sale of our property. There were plenty of challenges along the way but all of the team provided great advice and went the extra mile on a number of occasions. Highly recommend with a 5 star review.

Gordon · 16 April 2023

★★★★★ 5/5

Google

Would definitely recommend Barnard Marcus! Jayde was so helpful throughout, along with the other members of staff we spoke to. She worked very hard on our behalf and even when our flat offer fell through, she was positive, helpful and ready with new flat viewings. Thanks again for all you did Jayde.

Maddy · 16 April 2023

★★★★★ 5/5

Google

Declan was great from start to finish and always went the extra mile to offer any help needed. Communicated very well a real asset to the company.

Jason · 16 April 2022

★★★★★ 5/5

Google

Joe Crabb did an amazing job at finding my mortgage, despite a number of challenges he managed to get us a great deal. Would highly recommend!

Joe · 11 April 2025

★★★★★ 5/5

Google

Barnard Marcus gave really good service and would highly recommend. Nice to see a company that is professional and values customer service. Jade is a massive credit to the team. She’s very thorough and her communication skills were excellent throughout my experience with the company. Thank you !!

Olivia · 16 April 2023

★★★★★ 5/5

Google

Huge shout out to Cameron, Ben and Dec. My experience with Barnard Marcus has been fantastic. They're super responsive, always there when you need their help, proactive in chasing up the solicitors, and they strike the perfect balance (that lots of other estate agents get horribly, horribly wrong) between contacting you too little and too much.

Sam · 16 April 2022

★★★★★ 5/5

Google

Chris and William have been a enabled me to sell a flat while living over an hour's drive away . They arranged viewings without fuss and found a suitable buyer, reacting swiftly when a previous potential purchaser was forced to withdraw unexpectedly . In addition they have managed the empty flat on my behalf cheerfully and promptly .I have been kept fully up to date with progress of the sale . They have been a pleasure to deal with and I would have no hesitation in recommending them .

Simon · 27 August 2020