Barnard Marcus reviews

★★★★★ 5/5

Google

Shane, the Assistant Manager at Barnard Marcus, has been excellent throughout my property search. His communication over text and email has been prompt and clear, and he even went the extra mile by personally picking me up for viewings. Shane has guided me through the process every step of the way, making it far less stressful. I recently put an offer on a property, and I’ll update this review once the purchase is complete!

London · 16 April 2025

★★★★★ 5/5

Google

Excellent and professional service from Tihon and the team. Highly recommended, Thank you so much

Gogo · 15 April 2024

★★★★★ 5/5

Google

I just recently moved to London and I was under immense pressure to find a suitable home for me my partner, my 3 kids and our pet. If it wasn’t for the outstanding efforts by members of the Barnard Marcus team Kashif and PJ I don’t think I would have settled in so comfortably. Kashif made it seem like we was in this together and he made my problems his own. I never in my 37 years of living have encountered any customer service than that of barnard Marcus. I had a deadline to fully move from my cottage house in Yorkshire and move to London. As you can imagines it was very stressful but Mr. Iqbal made certain that the transition was as smooth as it could be. Lastly I would recommend Barnard Marcus to anyone looking to move and if you are moving to tooting and it’s surrounding areas ask for Mr. Iqbal specifically. Top man.

Yasuke · 18 June 2020

★★★★★ 5/5

Google

Excellent and professional service from Tihon and the team. Highly recommended, Thank you so much

Ghonybeah · 19 March 2024

★★★★★ 5/5

Google

Excellent service and people, can’t speak highly enough about Nuraya, Brandon and Stefanie. They were professional and knowledgeable throughout and made sure to make my journey as smooth as possible. Thank you 🙏 …

Sharmin · 5 May 2025

★★★★★ 5/5

Google

My experience with the sales agents at this office was top notch. They work hard, but approach their clients with a mature and relaxed sense of confidence that is unusual in the industry. I will definitely be using them again in the future.

Dougall · 18 October 2024

★★★★★ 5/5

Google

Tyler was super helpful throughout the whole process of us finding a flat. Really efficient and helpful!

Lucinda · 23 July 2023

★★★★★ 5/5

Google

It was First experience with these guys, Actually a professional staff, specially Mr. Brandon u make my kids happy so u r our #BRAVO.. 🏠 …

Hafiz · 16 April 2025

★★★★★ 5/5

Google

Really friendly staff, superb advice and easy to deal with. Definitely felt like she was on our side at all times throughout the buying process. Would 100% recommend and return in future for further business. Thank you Shahana for making the process so smooth. We would not have completed without your kind and valuable assistance.

Paavan · 18 June 2022

★★★★★ 5/5

Google

Caitlin was very diligent throughout the process of purchasing my property recently. Always on hand, answered every question, and proactive in ensuring all sides kept things moving during the sale. She was also very accommodating in organising viewings pre-exchange to ensure a smooth move.

Roseanne · 18 June 2023

★★★★★ 5/5

Google

Recently had a search for 2 bedroom property with Estate agents. Had a very good experience with them. Kristen was the agent who was dealing with me, understood my requirements and worked very professionally to find me the suitable options for me. Great communication and quick to respond. I would highly recommend themPositiveResponsiveness, Professionalism

Ahmed · 18 June 2022

★★★★★ 1/5

Google

We rented a property through BM in May 2017, when we viewed the property it was not clean and we were told the property will be professionally cleaned before our move in date. When we moved in the property was still in the same state and we emailed BM letting them know that we will not pay for a professional clean when we move out. During our tenancy (that finished Nov 2019) we had the following issues: 1- Simple repairs such as fixing a sink tap or a toilet seat or a dishwasher or a toilet flush took over 3 months. Our last repairs which was a toilet tap was reported 4 months before our move out date and it was still not fixed by the time we moved out, multiple emails were sent to them but they didnt care. 2- We were only given 5-6 hours notice before viewings of the flat, most of the times we were at work and trusted state agents to show the property to future tenants. On 2 occasions the agent named KASHAF left the door of our property unlocked, luckily nothing was stolen. 3- We received our check out inventory 6 days after we moved out and most of the things were left in good condition (as per inventory), we were told that we will have to pay for the professional clean which i refused to as when we moved in flat was not professionally cleaned. I forwarded the email correspondence i had with the agent at the time we moved in. 4- A week later we received an email from Eleanor Baker stating that landlord will be claiming the whole deposit for the damaged caused to the sofa and wardrobe, when i told her that there was no damage when we handed the keys and there is no damage mentioned in the check out inventory and asked her how all of a sudden they are making this unsubstantial claim, her reply was “i will pass this on to landlords but i dont think they will drop the claim”. She totally ignored the check out inventory report carried out by a third party and stopped replying to my emails. 5- i called PJ several times and he told me several times that he will catch up on this situation and get back to me but its been 10 days now i am waiting for someone to tell me when am i going to get my deposit back. I thought renting a property through estate agents makes your life easy but this has been terrible experience and I would never ever use BM or any high street estate agents as they all put on a professional face but don’t care about people and their money.

Dure · 18 June 2020

★★★★★ 5/5

Google

Shahana was ver professional and helpful on our visits. She took the time we need it to go though all the information that you need when you are buying a property.

Fernando · 18 June 2020

★★★★★ 5/5

Google

Caitlin was my rep at Bernard Marcus who was incredibly helpful, responsive and diligent helping me with my first property. Special mention to the team who would always be available should Caitlin be away and things needed done/chasing asap! Would highly recommend!

Henry · 18 June 2023

★★★★★ 5/5

Google

Brendon from Barnard Marcus is super guy He is very helpful and give you proper information.Best customer service..Just love this guy

Alex · 16 April 2025

★★★★★ 5/5

Google

It was First experience with these guys, Actually a professional staff, specially Mr. Brandon u make my kids happy so u r our #BRAVO.. 🏠 …

Hafiz · 2 December 2024

★★★★★ 5/5

Google

Jamie was very professional and helped guide us through sales process. He and the team worked hard to ensure a fast and fairly priced sale. Katie the sales progressor was also very helpful, responsive and reassuring.

Imira · 18 June 2023

★★★★★ 5/5

Google

Iqra at Barnard Marcus helped us find our new home. It was a difficult process as we were outside of UK. She made sure everything is done on time. I would 100% recommend getting in touch with her if you are looking for new rental property.

Tatania · 21 September 2023

★★★★★ 5/5

Google

I just moved to London and was looking for a flat with an immediate move-in. Jean in lettings helped me to find a perfect property just like what I wanted and assisted me throughout the application process. Thank you so much Jean!!

Prankur · 18 June 2022

★★★★★ 5/5

Google

Really good communication and timely updates and felt much more relaxed with whole process compared to previous experiences

Louise · 2 December 2024

★★★★★ 5/5

Google

Filipa has been very helpful in sorting out our required documents. She answered our queries n a timely manner She was organize and very professional.

Aprille · 18 June 2023

★★★★★ 5/5

Google

We dealt with Megha Patira (Lettings Negotiator) for our most recent property search. She was super efficient in getting all the documents needed and kept us informed every step of the way. I could not recommend Megha more, if you are looking for a new property!

Ellie · 19 June 2019

★★★★★ 5/5

Google

Barnard Marcus were absolutely brilliant when I was flat hunting. Pruthvi was our contact and he was so helpful, really friendly and really quick to respond to emails/calls - he made the stressful ordeal of flat hunting much better. We would highly recommend using Barnard Marcus!

Tess · 19 June 2019

★★★★★ 4/5

Google

Very helpful and efficient in arranging for me to see a property at short notice that was in high demand as well as suggesting other options to me.

Caroline · 18 February 2024