Trusted Agent profile · London
★★★★★
754 reviews across 2 platforms
87-89, Chiswick High Road, London, W4 2EF
Barnard Marcus's office in London, at 87-89, is rated 3.2 out of 5 across 754 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
5/5
GoogleWe bought a house from a BM Chiswick seller and received excellent service from Demi and Annabelle, both of whom went above and beyond and were very efficient in helping us move quickly with the purchase.
5/5
GoogleDuncan gave excellent help to my niece who was looklng to rent a flat with friends in the Chiswick area. Duncan's positive attitude and cheerful disposition was found to be reassuring with a good end result
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
GoogleBest experience I’ve have since I’ve been living in London. Alek customer service is remarkable, he kept me at ease in a moment of stressed. His communication skills was excellent! Thank you for your help
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
5/5
GoogleI had the pleasure of dealing with Callum for our mortgage, he is very professional and was always there for us every step of the way. I couldn't recommend him and Barnard Marcus enough!
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
5/5
GoogleTotally recommend this estate agent in London, they are so professional and really listen to your requirements. Thank you, Gisel for all your help and for recommending us to your mortgage services.
5/5
Googlebrilliant and professional service highly recommend Simon
5/5
GoogleThis was our first time buying and we could not have hoped for a more helpful, knowledgeable and approachable agent, Gissel. Thank you so much, you have made what could have been a very long and confusing time as easy as pie!
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
5/5
GoogleGreat service!!! Big thanks to the team especially to Cesar for always being there for us, answering all our questions and for the smooth moving arrangements. We cannot thank you enough for finding our dream house in a perfect location!
1/5
TrustpilotWanted us to buy blind
Wanted to buy a house on auction. They wanted us to ‘buy blind’ (without a viewing) and were completely unhelpful
1/5
TrustpilotPoor communication and forceful sales…
Poor communication and forceful sales tactics. Receiving multiple unwanted sales calls and after reporting this, I was told I was rude and the member of staff put the phone down on me.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
5/5
GoogleCallum our mortgage adviser was fantastic from start to finish. He listened to our wants and needs and delivered his services with great communication and knowledge. Would recommend.
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
GoogleGissel, our Slaes negotiator was amazing from start to finish, she made everything seeless. I will highly recommend. Thank you so much for such a pleasant experience.
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