Trusted Agent profile · London
★★★★★
775 reviews across 2 platforms
87-89, Chiswick High Road, London, W4 2EF
Barnard Marcus's office in London, at 87-89, is rated 3.2 out of 5 across 775 reviews on two platforms, including 284 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSabira at Barnard Marcus is a star!
Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf
5/5
GoogleAfter months spent looking for a property to rent in Chiswick through different agencies, we had a great experience with Barnard Marcus, in particular with the service provided by Aleksandra Mrkobrada. She was extremely friendly, proactive and responsive from the very beginning. She organised our viewing and quickly secured us a beautiful property the very same day we got in touch with her! Highly recommended.PositiveResponsiveness, Professionalism
1/5
Trustpilot1 star because I cant select 0 stars!
1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!
1/5
TrustpilotAbsolutely TERRIBLE service (Richmond…
Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.
1/5
TrustpilotI even don’t want to give one star…
I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.
2/5
TrustpilotDisappointing
Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.
1/5
TrustpilotVENDORS - Spend that 0.5% extra
VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.
1/5
TrustpilotI signed a contract with them what a mistake !
I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !
1/5
TrustpilotUnprofessional
We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.
5/5
GoogleJade was fantastic at showing me a handful of properties in Chiswick - very professional and honest!
5/5
TrustpilotThe agent i spoke too had already…
The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!
1/5
TrustpilotEstate Agencies immorality
It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?
5/5
TrustpilotGeorgina at Lavender Hill
My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her
1/5
GoogleWe were given a flat left in horrible conditions. We wanted to cook and found bugs under the gas hobs, a dead fly in the freezer, a horrible smell, dust and dog food everywhere. After four days we are still waiting for somebody to help us or at least an apology. Don’t recommend.
1/5
TrustpilotGood luck if you are a seller!
Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!
1/5
TrustpilotScammers
Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.
1/5
TrustpilotAlready bad experiences during the…
Already bad experiences during the tenancy so we looked to move out, inventory checkout was poorly coordinated - we were told someone would call us on the day of checkout, nobody did, so we rang them up and they gave us the external inventory agents and they said they had no record of a appointment for our property. We are now 3 weeks post-leaving the property, and still no sight of the deposit.
5/5
TrustpilotThank you Priscilla Mohanarajah for…
Thank you Priscilla Mohanarajah for your excellent help with my mortgage. Very astute and always quick to reply. Thanks again!
1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
5/5
GoogleI had a good experience with Barnard Marcus and Jade was particularly helpful!
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
1/5
GoogleVery unprofessional service. AVOID IF POSSIBLE Clear lack of internal communication and accountability. Although they have a good portfolio of properties, they are not able to provide any service. It took them 21 days to restore hot water in our apartments, they did mistake in accounting resulting in them sending letters to owner stating that we underpaid, they did not have all the keys from the previous tenants when we were supposed to move in, etc. etc.
5/5
GoogleExcellent service, good follow-ups and really engaged staff, Artemis excelled.
Thank you Maureen for your 5* review and fantastic comments! Best wishes, Scott @ Customer Care
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Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
