Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleLooks like the brilliant Ballymore management ordered staff to write their own positive reviews. What a genuine company lol
This article comes from Building co uk.
Ballymore warned by ratings site over ‘reviews’ written by its own staff.
High-profile London developer takes down posts on consumer review site written by its own employees.
London developer Ballymore has been forced to act after online ratings site Trustpilot issued a formal “cease and desist” warning for it stop its own staff from posting positive reviews of the firm.
Ballymore said in a statement it had taken down reviews posted by staff members and said those who had been posting had been residents of Ballymore developments.
R · 12 June 2023
★★★★★ 5/5
GoogleI have had the best experience(s) working with Ballymore. Their completions team are knowledgeable, attentive & responsive. Their finger is on the pulse & they understand the property market extremely well.
For me what makes them unique is their ability to be ahead of the game in regards to new rules & regulations as well as ensuring their buyers are in the best possible position to complete.
My clients have nothing but kind words for the completions team, especially in regards to the way their hands are held throughout. It is clear from the get-go that they care!
Nathan · 12 June 2023
★★★★★ 5/5
GoogleI'd like to express my utmost gratitude to the legal team (esp. Ben S. and his team) in Ballymore Asset Management. Their dedication and commitment to facilitating a swift property exchange have been exceptional. They consistently went the extra mile, demonstrating professionalism and efficiency throughout the process. I highly commend their efforts and greatly appreciate their invaluable support in expediting the exchange of property.
Logan · 20 May 2024
★★★★★ 1/5
GoogleAwful company.
Been at London City Island for few years.
No hot water - they deny deny deny until it becomes a communal issue.
Staff who work for ballymore unfortunately enable the company and its corruption.
Service charge through roof and rising every year.
They sell to overseas market who don’t necessarily know their rights in UK.
Luxury apartments they are not.
Sero · 20 May 2024
★★★★★ 1/5
GoogleService is beyond terrible.
Bought a property and the service charge increased by 40% in one year and almost …
John · 14 November 2025
★★★★★ 1/5
GoogleOne more time, Ballymore has shown how they can use and abuse leaseholders. Despite paying my service charges, I received (with no previous notice), a letter before claim from some debt collectors. I leave aside the way I have been treated. But they cannot even check the payments they have received. If you have any intention to buy a property managed by Ballymore, for your mental health, please do not.
Alessia · 12 June 2023
★★★★★ 4/5
GoogleBallymore supported by promptly providing responses to help a sale in the development. Particularly their legal team were communicative and helpful
Travers · 25 August 2025
★★★★★ 5/5
GoogleThanks to our completion manager - Tonya from Ballymore. Her help and enthusiasm made our moving in smooth
Valeriya · 27 August 2025
★★★★★ 1/5
GoogleBallymore are crooks please be aware if your buying new build from them they will make you lose so much money or steal your deposit if your property is undervalued, they keep your deposit, they have done this to over 1,000 people.
Miss · 22 October 2024
★★★★★ 1/5
Googlehow do you get a call back from anyone at Bally More !
we have a leak in a flat at west Hampstead sq -NO one is replying to emails or answering the phone
C Lindo replied and has now disappeared - please advise how someone gets to speak to someone
Clifford · 20 May 2024
★★★★★ 5/5
GoogleVery professional team and organised process. Our Sales contact (Gary Miller) was so professional, helpful and understanding.
Ahmed · 25 August 2025
★★★★★ 1/5
GoogleBallymore fleeces leaseholders with their management charges. Totally unreasonable charges.
Rohit · 19 September 2025
★★★★★ 1/5
GoogleHAVE TRIED AND TRIED TO CONTACT BALLYMORE BY PHONE AND AFTER HANGING ON FOR AGES THE MESSAGES SAYS THE PERSON AT THIS EXTENSION CANNOT BE CONTACT - LEAVE A MESSAGE. I HAVE LEFT 4 MESSAGES - I HAVE SENT 3 EMAIL WITH NO REPLY. VERY BAD SERVICE. VERY DISAPPOINTED AND UPSET THAT MY URGENT QUERY CANNOT BE ANSWERED. CAN'T WAIT TO DEPART FROM THE BALLYMORE GROUP.
Eileen · 12 June 2022
★★★★★ 1/5
GoogleBallymore have increased service charge year on year at an unsustainable rate and it’s all down to very poor management of costs and lack of proper accounting/ transparency. Takes them years to publish the actual accounts supporting the service charges they demand and the numbers just don’t add up.
Kalani · 12 June 2023
★★★★★ 1/5
GooglePoor services and quality. Away from Ballymore will be your best choice.
Terrible developer, very slow to respond and poor service. Property fees increase every year for no reason. Poor management. Be careful
Core · 20 May 2024
★★★★★ 1/5
GoogleProperty manager of Wardian disclosure my complaint to two other resident. I doubt this is a breach of GDPR.
Chenyan · 28 December 2024
★★★★★ 1/5
GoogleProperty manager of Wardian disclosure my complaint to two other resident. I doubt this is a breach of GDPR.
Chenyan · 26 December 2024
★★★★★ 1/5
GoogleSo far my experience of buying a property from Ballymore has been appalling. When you are sold the property they tell you there will be regular updates and a totally transparent system. The reality is completely the opposite, no information, no news, you are just left in limbo wondering when they will throw a scrap of information in your direction. Just shocking, I would never recommend buying from Ballymore to anyone.
S · 13 June 2017
★★★★★ 1/5
GoogleI’m glad all these reviews are shedding the light on this company as This company gave their ceos nearly 1 million in bonus’s while the tenant owners are left with increasing bills most can’t afford to pay
Eskiwear · 12 June 2023
★★★★★ 1/5
GoogleMy partner lives in High Point Village development and says that this property developer charges extortionate maintenance prices for its leasehold properties, something that a recent Financial Times investigation confirmed. Do yourselves a favour and thoroughly research this developer and their offering before entering a contract that you may end up regretting.NegativeQuality, Value
Leon · 12 June 2021
★★★★★ 5/5
GoogleAn outstanding company with whom I would engage with again and again. Friendly, professional and highly conscientious.
Tristan · 24 July 2024
★★★★★ 1/5
GoogleThe workers are kept without drinking water, the bathrooms and toilets are closed for 4-5 hours almost every day, bureaucrats who don't care about the workers, they don't pay if you go home when they don't have the water and toilets closed. After the water analysis, the water machine was found to be water contaminated with microbes!!!
Someone take action!
Eugen · 28 August 2018
★★★★★ 4/5
GoogleThis Developer boasts solid, significant experience with BREEM, LEED certified buildings in London or other Europe cities. Could use its experience to leverave developments in Africa, Middle East, Central Asia.
Paul · 15 September 2023
★★★★★ 1/5
Google1 star is too many. Run away service charges, no accountability, slow, but plenty of legal threats. It's hard to put into words how bad this experience was. Useful FT article on this. Do yourself a favour and stay away from this company.
Jonas · 12 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
