Bairstow Eves London reviews

★★★★★ 1/5

Trustpilot

I don’t just make reviews unless I have…

I don’t just make reviews unless I have to. But a family member has their house for sale with B&E. and quite frankly from what I keep hearing it’s not a very good service at all. I also did my own way of contacting as a perspective buyer. 5 times I made contact with the local branch and not once have made contact over the property I was enquiring about. It also concerns me that there is no main number to call them apart from the local branches which if they are not providing a good service it will be there word against yours over any complaints to head office. So they have eliminated anyway of taking an issue higher than the branch. Which you need to ask do you want sell or buy a house from this organisation ? Also my family member had their house reduced without any written confirmation of them taking this action. So it would appear they can do pretty much what they like in terms of when it suits them rather than what suits there customers.

Matt · 22 March 2024

★★★★★ 5/5

Trustpilot

The customer service base on day to

The customer service base on day to when I received the house. It was the fastest letting so far and all thanks to Grace with her excellent communication and guidance during the whole process

Arreyngang · 2 February 2024

★★★★★ 1/5

Google

as a professional i can confirm that the service at this estate agents is dire at best. Abdul is very unhelpful and seems like he expects others to do the work on his behalf. Steer clear

3 · 14 June 2018

★★★★★ 5/5

Google

Wonderful staff, great service. Thoroughly recommended.

Shuaib · 11 October 2025

★★★★★ 1/5

Trustpilot

Total failure in Hucknall

Total failure. Rude and unprofessional staff. Very few viewing of the house. Promised communication failed to happen as the norm. Poor quality photographs of house and near illiterate description of house and garden. Agents appear to be in league with the one buyer to get a cut down price so the house could be rented out by them. If you want to sell a home in Hucknall try another agent.

Tony · 29 August 2024

★★★★★ 1/5

Trustpilot

Absolute worst estate agents

Absolute worst estate agents! Took our 6 months rent upfront told us we could move into the property only to be told 5 hours after we were due to get the keys that we weren’t allowed to have the property after all! We had paid for removals and were literally sitting outside the house only to be mucked about for the entire day. Very disappointing and if we could give them zero stars we would!

Alice · 18 May 2024

★★★★★ 5/5

Trustpilot

Incredible estate agents

Tia, Clair and Jordon have been super helpful and found exactly what we were looking for to rent. They have been professional, communicative and responsive - Tia went above and beyond what you should expect from an estate agent and I’m very grateful for this team. Highly recommend Bairstow Eaves in Walthamstow

Emma · 2 June 2022

★★★★★ 1/5

Google

Very worst, please avoid, The lady, called, Maria Qureshi was just terrible, I will never use them in future

Mohammad · 13 June 2022

★★★★★ 5/5

Google

I wish there were more stars on here for me to rate Alpesh Patel for the incredible work he has done for me and my girlfriend buying our new home together. Alpesh successfully (and very efficiently) remortgaged my flat whilst arranging for a new mortgage for the new home we were buying and wrapped the whole thing up within a week. He worked extremely hard even taking time out of his weekend and evenings to call me providing updates and answers to questions and worries I had. I can't recommend this guy high enough, his market knowledge and attention to detail is second to none and I hope the management at Countrywide take note of this star they've got working for them. Anyone see this and looking at anything mortgage related should speak to Alpesh first.

Chris · 14 June 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Dishonest, incompetent, the last 18 months have been infuriating stressful and costly, systemic failures in their property management team, did not manage the property licensing process, Help2 Rent tenant, let the H2R rent guarantee expire, so no rent cover and tenant in significant arrears, a personal data breach, lost keys, among a litany of failures. Avoid this company at all costs look around do t be fooled by the size of this company, it’s size dwarfs its ability to manage a single property with competence or integrity.

Deane · 18 January 2024

★★★★★ 1/5

Trustpilot

Purchasing a property

While in the process of purchasing a property i had my mortgage adviser and solicitor, but the agent pressured me into using their services by stating multiple times on the phone the seller would rather the buyer use their services. After the third time i was pressured into saying yes because in all the telephone conversations i was not getting anywhere until I said yes.The mistake I made was having all this conversation in a telephone conversation instead of emails. Their complaint department just threw the case under the bus because I had no evidence and their telephone conversations were not recorded.I avoid this company and their services.

Asif · 28 December 2023

★★★★★ 5/5

Google

The agent called kristin had the best customer service and great attitude to work she went through everything with me clear as day, what a great individual she is.

Henny · 10 November 2024

★★★★★ 5/5

Google

Very helpful and supportive estate agents. They made the whole process very easy to understand and explained each step of the process. A special mention for Katrina who was really friendly and helpful. Highly recommend!

Johanna · 28 July 2024

★★★★★ 1/5

Google

Very unprofessional service I found them argumentative and rude the manager David spoke very aggressively when making an offer. When selling a property doesn’t mean to behave and Speak in a ill mannered way the manager David of Eastham branch was talking to me like he’s doing me a favour he really does need some learning skills on how to speak to a lady buyer over the phone terrible 😡NegativeProfessionalism

FIX21 · 13 June 2021

★★★★★ 5/5

Trustpilot

Their auction method of selling is…

Their auction method of selling is impressive. Sold a property in approximately a month!

Tony · 20 March 2026

★★★★★ 2/5

Google

i go into the office all the staff were on the telephone there was one gentleman sitting at the back named david graff and apparently he is the manager of the branch. i asked him about a particular property which they had a public notice and i wanted to offer higher but he said it is sold. i objected that and i had to force my offer to put foward then he agreed. i provide all the documentation for there financial evaluation process.my offer was rejected the next day. but suprise surprise i got the property at the end via a middle man and i had to pay money for in cash and this middle man is regular for doing this via the manager of this branch. i am disgusted with this practice and i hope this review can open eyes for innocent people that want to buy a home and be let down by managers like david graff keeping a middle man to gain monies. david watch out

Simon · 15 June 2013

★★★★★ 5/5

Google

Rosie from Bairstow Eves was extremely helpful and professional. I live miles away from the area I wanted to move to and she went above and beyond to secure a property, sharing valuable information and details. I wouldn't hesitate to use Bairstow Eves when looking for another property.

Gwilym · 16 October 2023

★★★★★ 1/5

Trustpilot

Spying on you asking personal information has non acting agents.

They call you without saying who they are spying and acting like it’s your estate agent selling your home that you have chosen. I’m positive they are breaking data protection has they impersonate another acting estate agents. It’s not until you say can you conform who you are when you’ll be surprised to see it’s a spying estate agent asking for personal confidential information from you. I’ve recorded the calls to send onto the ombudsman has it’s against regulations.

John · 26 October 2023

★★★★★ 5/5

Google

We had a wonderful experience throughout the process and the team is very helpful and highly professional, especially Abdul, Irfan and David. Thank you so much team.

Noby · 14 June 2019

★★★★★ 5/5

Trustpilot

As recent clients,we cannot speak…

As recent clients,we cannot speak highly enough regarding the service we have received from Witham Senior Executive Manager Nick Webb and his team.Nothing was too much trouble and the service received was always given with a friendly smile and advice when needed.

Colin · 9 November 2022

★★★★★ 5/5

Trustpilot

Bairstow Eves in Wanstead have been magnificent

Bairstow Eves in Wanstead have been fantastic in every respect in the process of letting our flat in the area recently. Elaine and Adam are always quick to respond to queries, helpful in explaining issues and clearly have a very keen instinct about prospective tenants. They know the area really well and are always available to help. I recommend this professional company .

Mr · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent service

I bought my new home through Bairstow Eves Hornchurch. I'm so grateful for all the help that Charlotte W and Lee D provided with the purchase. The communication from beginning to end was perfect not only with me but with the solicitors and all parties involved. The process felt much simpler and easier than it should have been for a house purchase but that's only because of all the work from Charlotte. I'm very happy with my new home.Thank you!

Amrit · 31 August 2023

★★★★★ 5/5

Trustpilot

Penelope was brilliant at what she…

Penelope was brilliant at what she does....kept us in the loop at all times - smoothed over the process - kept all parties informed and made sure everything went according to plan and as it should be. Excellent. As an investor working with many agents....if only they could all be like Penelope.

Asif · 22 April 2021

★★★★★ 1/5

Trustpilot

DO NOT USE! Awful service!

Terrible company and horrendous service. Hard to sell a house when the agent doesn't pitch up for viewings, has fake customers who don't pitch up for viewings either, doesn't return calls, terrible photos and asks for our own photos, bad write up, don't update the sales video with the new photos post makeovers, refuses to release the seller from a contract despite repeated requests due to terrible service and wants payment for doing nothing useful! Release MR Portman immediately so a proper agent can sell the house!

Nolene · 22 August 2023