5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
Trusted Agent profile · London
Bairstow Eves London reviews
★★★★★
806 reviews across 2 platforms
204 High Street North, London, E6 2JA
Bairstow Eves's office in London, at 204 High Street North, is rated 3.2 out of 5 across 806 reviews on two platforms, including 193 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleAlan, Abdul, Ritesh and David were knowledgeable , helpful and efficient. They gave us very sound advice on everything from setting the price to preparing the house for sale. Most important of all, they helped us achieve a rapid sale at a good price.
Agent replied · 12 June 2024
Good Afternoon Asha, Thank you for taking the time to write this fantastic 5* review for the whole team at Bairstow Eves in East Ham. It is excellent that all the team have helped and provided you with professional and knowledgeable advice. Great to read that the sale went through very quickly and for a good price too! Kind regards, Maryjane.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleFantastic buying experience from Maria - everything felt seamless! Thanks so much - couldn't have asked for an easier purchase :)
Agent replied · 27 December 2025
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleOverall very professional service! No complaints.
Agent replied · 27 December 2025
Thank you so much for your positive feedback! We strive to provide professional and high-quality service to all our customers. It means a lot to us to hear that you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
1/5
GoogleUnprofessional behaviour. They book viewing but nobody shows up. Waste of time
Agent replied · 11 October 2026
Hello Luigi, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with the viewing appointment. Please contact us at review@countrywide.co.uk so we can address this matter directly and ensure it doesn't happen again. Best regards, Lucy, Customer Relations Team
2/5
GoogleVery unprofessional service I found them argumentative and rude. they put the value of the house almost £100,000 less than market value. The house sold on same street few houses away for £650,000 last year but for some reason they put very low value. When I called them to find out the reason, manager telling his experience thinking client sitting at home doesn't know about the market. I explained him on what price house has been sold on that street but he rudely said if not happy go to other agent. I have lodge complaint to head office as well.NegativeValue
Agent replied · 12 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotNot real good approach
1/5
TrustpilotI would advise everyone to avoid …
I would advise everyone to avoid Bairstowe Eves Great Barr. We received very poor disorganised service in our case. It all started badly with them getting our property mixed up with another! It ended badly with it taking 5 months to sell to our very keen cash buyer. When this same property was purchased in 2003 it was all done in less than two and a half months, obviously Bairstowe was not involved.
1/5
TrustpilotWish I used an alternative agent.
Most expensive agent we had come to assess our property. Did the bare minimum at every step of the way and were not helpful in any way imaginable. Did not want to get involved in anything and we were left to do our own sales & purchase progression while paying a hefty premium for the privilege. My advice would be to avoid Bairstow Eves and use a cheaper agent, while you'll still have to do a lot of the legwork yourself, you'll save yourself thousands of pounds.
1/5
TrustpilotMoved out of a rented property…
Moved out of a rented property 29/07/2024. Chased and chased for updates about my deposit being returned only to keep being informed we are awaiting details from the landlady. According to my tenancy agreement I should have been informed within 10 days of any ‘proposed’ deductions. 3 weeks on and no further forward. If I was in breech of the tenancy agreement they would be quick to act but when it’s the other side.. nothing!
5/5
GoogleIt's only after having experienced the sale of our property, with all of the unknown obstacles, that we have come to realise how fortunate we were that David, Katrina and Maria guided us through the process. Whichever of the team that we spoke with, they were professional and confident in their ability to help. A big thank you
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review Peter. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team were friendly, responsive and extremely helpful throughout the process of buying our first home. Ritesh and particularly David were always on hand to answer any questions and kept us updated at every step. Thanks guys
Agent replied · 12 June 2024
Congratulations Neil on purchasing your first home and thank you for the wonderful 5* review you have left about our Bairstow Eves team in East Ham! It is great to read that you had such a positive experience and were updated at every step. I do hope you are settling in nicely in your first home and should the need arise, I do hope you will consider Bairstow Eves to help you market your home. Best wishes, Scott
5/5
GoogleAlan at Bairstow Eves has been exceptional, guiding us with care throughout the process of selling our deceased relative’s property. Nothing has been too much trouble for him and he has gone above and beyond our expectations. His knowledge of the local area, realistic prices and potential buyers means we would have no hesitation in recommending his services and expertise to others.
Agent replied · 12 June 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOne of worst letting agent
One of worst letting agent , they don’t have any ethics, they just need money 💰, worst customer service, we got a flat for rent in worst condition, they gave without cleaning, used toilet didn’t even flush , really shame on them, when we gave a complaint they didn’t even apologise, and flat is also worst condition, it needs to refurbish but gave for rent. Full of oily kitchen, got shocked after seeing bathroom. Owner will not pick calls, this letting agent will not take responsibility, but they signed on behalf of owner on the agreement. But surely I will not leave them, I’ll post in every forums.
5/5
TrustpilotSuperb communication and prompt…
Superb communication and prompt responses from Eilish. Dealt with my concern about a property that is managed by yourselves with care and empathy.Thank you Eilish.
5/5
GoogleFast and efficient sale and completion, thank you Katrina and team 👍🏻 …
Agent replied · 12 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful people! Good communication throughout the purchase.
Agent replied · 11 October 2026
Many thanks for your marvellous 5* review Alexandru. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
