Trusted Agent profile · London
★★★★★
868 reviews across 2 platforms
488 Roman Road, London, E3 5LU
Bairstow Eves's office in London, at 488 Roman Road, is rated 3.3 out of 5 across 868 reviews on two platforms, including 250 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have got a wonderful house from this agency. They are very professional
Thank you so much for your kind words! Our team works hard to provide top-notch service and we're thrilled that you had a great experience with us. Enjoy your new home! Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJoseph was absolutely Professional and personable throughout the process of dealing with a tenant breaking their 12 Month agreement, and quickly finding suitable tenants. Joseph was quick to reply to my emails and would always call back to reassure me of any progress. Thank you Joseph.
Thank you Lisa for recognising Joseph and our Lettings team at Bairstow Eves with your 5* review. Kind regards, Scott
5/5
GoogleGreat experience throughout the whole process of finding a new flat. Vitalii was very responsive, professional and friendly, I would definitely choose to work with him and the agency again - thank you!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleGreat service. They made it so easy and smooth. No complaints. Would recommend and use them again.
Thank you for your kind words! We pride ourselves on providing top-notch service and making our customers' experiences easy and smooth. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotShahnaz Laloui top agent…
Shahnaz Laloui has been a top professional agent with me,if I can enjoy London it s just becouse her.i had a very great experience with her kindness and professionalism.
5/5
GoogleIve been a property owner for over 2 decades now and the experience i have had with Shahid so far has been a breath of fresh air. Always enthusiastic and ready to help attitude. Willing to go the extra mile! He is selling my flat cirrently and i could not be happier with the level of professional service which i am receiving and will also be buying from Shahid as well for investment purpose. Would recommend this agency highly.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
1/5
TrustpilotI find this company very incompetent
I find this company very incompetent, they can’t follow simple instructions, all I asked of them was to close all blinds as the property was empty which they repeatedly failed to do and on one occasion they left the conservatory door wide open and left site, if I didn’t have security cameras fitted around the building that door could have been open for a week!!
1/5
TrustpilotUnderhanded business practices and unbelievably poor customer service.
As a Landlord I signed up to Bairstoweve's "Full Management Service", their most expensive option. Thinking that it would obviously cover all the costs of managing the property for me. It did not.
5/5
TrustpilotVery happy with Purley Branch
The start of the process was excellent as Bella got my property on the market really quickly and I soon had viewings and accepted an offer. Unfortunately, the process then all went a bit wrong once it went to the solicitors. Frustration was mounting rapidly but the advice I was given from Bella and James was, in retrospect, absolutely right and I'm glad I stuck with it. They were instrumental in getting the problems resolved and the sale has now gone through. Later than hoped but I can now see that given the issues this really was as quick as it could have been so I'm very happy.
5/5
GoogleHad an amazing service throughout the whole process! Vitali was so helpful and informative, made the whole thing so easy and pleasant!
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a very straight-forward and hassle-free experience securing the flat I wanted thanks to my agent, Vitalli, who was friendly and helpful throughout the hunt. He handled all the necessary paperwork in a professional and timely manner. My flat is managed by the landlord so I cannot speak to that aspect of this agency but in every other way I had 0 issues securing a flat through Bairstow Eves.
Thank you for your excellent 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotGreat service from Kevin at Norbury branch
Kevin Velaj worked so hard for us with great advice, honest valuation and excellent communication.
5/5
GoogleJoseph went over and beyond exceeding my expectations as a Landlord. not only have I achieved a rental income above the market average, he managed to let my property and occupy it within 1 week! I would highly recommend Joseph and his Team at Bow.
Hi Katie Thank you very much for this 5* review and recommendation! I am delighted to hear that Joseph and the team provided such good service and went the extra mile to let your property and get Tenants in within a week! Kind regards, Jake
5/5
GoogleI would like to take the opportunity to thank Paul and his team for such a personal and efficient service. Moving is always a stressful time but i received calls and updates throughout my move and even had one of office offer to stay open later so i could pop in after work and run through some things. I have received excellent service and have been communicated with through the entire process of my move. All these little touches went a long way and i would highly recommend this estate agents.
1/5
TrustpilotNon existent communications or professionalism.
We initially contacted this estate agency through Rightmove for a property valuation, and they were quick to respond, which led us to book an appointment. After the call, we received several follow-up messages confirming the scheduled time, including one on the day of the appointment. Unfortunately, no one showed up.I called the Romford branch directly, but only reached an answering machine. I left my details, expecting a call back, but that never happened. I even followed up with an email and checked my junk mail just in case, but received no response.This experience was highly disappointing. The lack of communication and professionalism was frustrating, and I found them to be very unreliable. I would advise others to avoid this agency.
5/5
TrustpilotMs Sophie Buckthorpe
Ms. Sophie was so helpful throughout the process and she was so kind and supportive to clarify my small concerns promptly. Absolutely she is an asset for the company. Thank you so much for your support Sophie
5/5
GoogleThe bestest letting agents ever. Vitalii stulin is very good person he help us to all through the process helps a find new house.We got best house from help by him. Thank you vitalii stulin and thank you so much beirstow eve letting agents.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCorrupt Liars
Trying to buy a house. Lied continuously for a week that the seller hadn't got back to them, when I spoke to the seller, he told me they'd arranged new viewings. They never get back to you and seem very disorganised.They also try to sell you their own mortgage advisor and tell you that using them will give you an advantage.There is a reason their nickname is B*****d Thieves.
5/5
GoogleGreat experience with Barbara while buying my first flat. Despite challenging solicitors on both sides of the deal Barbara kept things moving and kept me updated throughout. Thanks again !
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
1/5
Trustpilotput the phone down on me after hearing…
put the phone down on me after hearing my name. I assume its not the ideal name for a Tennant. unprofessional group of people, I'd rather be homeless
5/5
TrustpilotGreat service
My agent Eilish is really great. I can’t thank her enough for all her help. She is quick and responds to my emails. Im very grateful for her.
5/5
TrustpilotProfessional, Efficient & Friendly staff (Rainham Branch)
Professional, efficient and friendly service. All the staff at the Rainham Branch of Bairstow Eves have been outstanding and a pleasure to deal with.I originally used a lesser known estate agents, who did have cheaper fees, but I received a very poor service and consequently with no sale of my property. You really do get what you pay for.Being very apprehensive with estate agents in general, I decided to give Rainham (Essex) Bairstow Eves branch a try.They were absolutely brilliant and I cannot fault any of their staff.Thank you, Chris and your first class team.
5/5
GoogleYaqub and Joseph made the move in process both a pleasant and efficient experience. Both were really helpful and friendly, and have made the whole process stress-free and enjoyable! Would definitely go through Bairstow Eves in Bow to find a property again.
Hi Eithne Thankyou very much for this 5* review! Great to hear that Yaqub and Joseph made the move in process pleasent and efficient! Kind regards, Jake
5/5
TrustpilotI can’t fault Lauren😊 sales negotiator…
I can’t fault Lauren😊 sales negotiator at the Hucknall office. She is friendly, professional and very knowledgeable in our house search. Nothing is too much trouble for her and although I have only met her the one time, she has left a lasting positive memory. Thank you Lauren
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