5/5
TrustpilotI received excellent customer service…
I received excellent customer service throughout my buying and selling experience.I received supportive, friendly, and helpful guidance and advice throughout.Thank you
Trusted Agent profile · London
Bairstow Eves London reviews
★★★★★
868 reviews across 2 platforms
488 Roman Road, London, E3 5LU
Bairstow Eves's office in London, at 488 Roman Road, is rated 3.3 out of 5 across 868 reviews on two platforms, including 250 Google reviews rated 4.5.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleGreat team! So helpful and friendly
Agent replied · 12 June 2024
Thank you for the great 5* review. Best wishes, Lucy
1/5
TrustpilotCannock branch terrible
Cannock branch terrible. Been trying to view a property for ages. The sales guy refused to speak to us. Left a message with a potential date with the rental girls. Nobody has got back to us. Don't they want to sell??
1/5
TrustpilotThey only care about the landlord and not the tennants
We kept our rental place in very good condition and when we left the property bairstow eves did everything they could to keep our deposit! Even down to lieing about items on the inventory. Horrendous customer service. Avoid the company like the plague
5/5
GoogleGreat team, always efficient and go above expectations.
Agent replied · 12 June 2024
Many thanks Grace for the fantastic 5* review. Best wishes, Lucy
1/5
TrustpilotRude estate agents
Rude estate agents, very poor English & very poor communication. They are playing double agents by being rude to the local buyers so that they can sell to people from their country for cheap. Rude Rude Rude ...
1/5
TrustpilotPoor experience
Still waiting for the keys for my property two weeks after moving in..have phoned twice.Always late.Never returned calls unless they needed something.The seller left everything in a terrible condition and estate agent cannot even drop off keys.Poor experience
5/5
TrustpilotAlicia and her colleagues were amazing!
Alicia and her colleagues were amazing!Stress free, easy and honest communication! Always quick to reply, very respectful and reliable. 10/10
1/5
TrustpilotBooked a viewing and they didn't turn…
Booked a viewing and they didn't turn up. Sent me a form to complete but they did not tell me without the details I could not see the property. Totally unprofessional. Will never bother with them again.
5/5
TrustpilotExcellent service from Folkestone branch
Claire and the Folkestone team were excellent, kept us informed throughout the sale process, managed the viewings during a challenging time and kept us fully updated when required. Highly recommend.
5/5
TrustpilotExcellent experience
We have recently moved into a property advertised by bairstow eves where we dealt specifically with Elaine. The communication was thorough throughout the whole process and overall we had a great experience.
5/5
GoogleGood, efficient service.
Agent replied · 12 June 2024
Thank you Christopher for the great 5* review. Kind regards, Lucy.
5/5
TrustpilotI found my new apartment through…
I found my new apartment through Bairstow Eves which is more than my expectations. I received excellent customer care through my letting officer at Wanstead Bairstow Eves.Would like to highly recommend for any letting purposes!
5/5
TrustpilotBest agents on east London
Best agents on east London. Great service. Professional, quickly and kind to solve everything we needed. Special thanks to Ms. Elaine Hutton, the best and helpful person! Highly recommend.
5/5
TrustpilotGeorgia Dalby at the Woodford Green…
Georgia Dalby at the Woodford Green office was excellent and extremely helpful in helping me to find my new rented home. Very professional and courteous throughout. I would definitely recommend their services.Many thanks,Emma
5/5
Trustpilot🌟🌟🌟🌟🌟Natalie Peacock🌟🌟🌟🌟🌟
🌟🌟🌟🌟🌟Natalie Peacock🌟🌟🌟🌟🌟Thank you for all the help and support 💐🙂The whole day you have taken care to make sure the movement is done smoothly 😊
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
4/5
TrustpilotSUSAN MOORE
i have a very good experience with Bairstow Eves in Walthamstowfrom start always very help full always on time for viewings and made the process of selling my property easy.
1/5
TrustpilotI had a valuation booked for 5pm and…
I had a valuation booked for 5pm and nobody turned up. Not even a phone call to let me know. Poor service. Why would anyone trust this lot
1/5
TrustpilotAVOID
AVOID. AVOID. AVOID. A COMPLETE RIP OFF. AVOID THEM AT ALL COST. AGENCY FEES CLOSE TO ONE MONTHS RENT. ARE YOU F****** KIDDING ME. 800 POUNDS FOR SOME LAZY PAPERWORK.
2/5
TrustpilotCheap and cheerful
Not the worst agent out there but you get what you pay for. They are cheap and cheerful but that's all you get back. Visited Bairstows in Barking 2017.
5/5
GoogleA Big Thnk you to everyone here on the lettings team great service have used this agent to let 2 of my properties and will continue to do so!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
2/5
TrustpilotVery aggressive people in their office
Very aggressive people in their office. Didn’t help me at all being a first time buyer. I wouldn’t use them ever again for anything.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
