Trusted Agent profile · London
★★★★★
870 reviews across 2 platforms
488 Roman Road, London, E3 5LU
Bairstow Eves's office in London, at 488 Roman Road, is rated 3.3 out of 5 across 870 reviews on two platforms, including 252 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you Joseph, Luke and the Baistow team in Bow. You were friendly and professional throughout our dealings with you.
Thank you for taking the time to leave us this excellent review, it's great to see that the Bairstow Eves team were once again able to provide their proven, 5* service! Best wishes, Lucy.
5/5
GoogleKarl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
5/5
TrustpilotFrinton on sea branch
Frinton on sea branch, Jodie went above and beyond the call of duty to ensure that this House sale went ahead. With problem after problem mounting against the sale she was the glue that held the whole deal together. I'll be eternally grateful to her. What an asset to your company. A+ Mr T Drake
5/5
TrustpilotBairstow Eves Bow-
Karl was our estate agent and I can't explain how helpful and great he was. He stuck with us to find the right property, even though this took a while and eventually helped us find out dream first little flat together (my partner and I) which we have now very happily been in for nearly a year.
1/5
TrustpilotSly, money grabbers
My experience was a short one with Barstow (Sutton branch) when I simply asked to view a property. Confirmed I have my own AIP and without asking she goes on to try and sell me their services. I didn't agree to any financial consultation but they set one up anyway. I said I didn't need it and wasn't able to view the property without one. The fact they don't even ask and just set it up is so sly. Wouldn't recommend for anyone let alone a first time buyer.
5/5
GoogleFriendly, super helpful and a pleasure to deal with. Joseph, Yaqub and Luke made finding a rental a easy and stress free!
Thank you Jo for recognising our hardworking Bairstow Eves team with your 5* review! I will make sure your kind words are made known to our local team. Kind regards, Scott
1/5
TrustpilotIf I could leave zero I would
If I could leave zero I would! We recently moved into a rental properrenting threw these cowboys! We've had nothing but problems, first no gas safety checks were conducted, major leak happened from bathroom to the kitchen leaving us with no power, could we get hold of anyone? No! We are left with major damage to our belongings and currently looking for somewhere else to move to! I also feel fro the landlord are they aware that this property is managed by such con artists!
5/5
GoogleThank you Luke and the whole team, we are going to sign our second year. Easy, fast and efficient!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
TrustpilotWe had a very disappointing experience with Walthamstow Bairstoweves
We had a very disappointing experience with Bairstow Eves in Walthamstow.
5/5
GoogleVery knowledgeable about the market and genuinely helpful in their advice. Special mention to Joe who I can't recommend highly enough.
Many thanks Joanne for your lovely 5* review and recommendation, in particular about Joe in Bairstow Eves! Best wishes, Tracey.
1/5
TrustpilotWorst estate agent in London
Would avoid them like a plague. Withheld deposit unlawfully, failing to meet all legislative expectations on returning funds in an appropriate manner. Poor communicators on the whole, but even worse over the phone if you are able to get hold of them. They utilise the art of deception and deceit in check out reports, selective emails chains and delay tactics. Avoid at all costs!
1/5
TrustpilotContract Should Be Illegal
I could write an essay on how bad this company is. Essentially once you sign the contract, you have 14 days under law to cancel, but after that period you have to give them their money. They were badgering me to get my flat on sale for a holiday period, and then they missed the holiday period with their sales event to get it online. Said it would have taken x3 weeks to take the photos and get it online. So I said give me back the keys, as I want to do some extra bits (new hob, lights, breakfast bar). Then I went to purple Bricks who had it online in 2 days, and told Bairstow Eves "I don't care if I have to pay you, I want nothing more to do with you". And complained. So their internal complaints service decided that it was my fault it wasn't online in time because I was holding it up by doing extra work. Even though I had the emails proving the opposite. So then I went to the Ombudsman just to waste more time, and asked them a simple question "When does the contract end?" To which they replied "We can't tell you because we're not legally trained". Then they sent me the code of conduct that the Ombudsman writes which is the legal framework that estate agents write their contracts against. And Bairstow Eves sent an illegible page in response, and said if I signed it I should understand it. So if they (all parties) can't answer a simple question like that, how are members of the public meant to have a full understanding of it? Especially when it mentions duration of the contract is in section 3 (of the estate agent's contract) - then you look for it and it goes: section 1,2,4,5,6,7,8.The bottom line is - they get your signature, and then they can go golfing or whatever else they get up to, and they're legally entitled under British law to their money once you sell with another agent, or find a buyer.* And everything else that's meant to represent consumer rights is a farce. *In terms of finding the buyer: they say they've always got people on the books even before it goes online. That even when another agent finds a buyer, it was them. That they might have told a spouse or sibling who informed your buyer. That if you find a buyer yourself and don't use another agent for two years, there's no way of proving it was you that found them, but the marketing period is indefinite. Even if the contract states the marketing period is for 5 months or so, it will still state it's indefinite at the same time, and they state that from the moment you've signed they've already got interested parties. Etc, etc.
1/5
TrustpilotBairstow eves lettings Romford
Bairstow eves lettings Romford - never do any business with them. They have been charging huge fees from landlords and never return call or email. We have also complained to Customer care team 4 weeks back and there has been no progress in our complaint. The have charged us for annual renewal fee that was not included in the contract and inspite of multiple calls and emails we havent been refunded (all proof emailed to the team multiple times). None of the staff members are professional and inspite of multiple emails and calls we get informed that their manager will call us and they dont know anything about the matter.
5/5
GoogleVery good at finding a buyer in a slow market and dealing with a complicated sale process. Good communication and good help and advice.
Many thanks for your marvellous 5* review Simon. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotStratford office - excellent service
Excellent service from the Stratford office, especially Katrina and Ian. The team are friendly, professional and communicative and they know the area well - I highly recommend them for anyone looking to buy, sell or let in E15.
5/5
GoogleKarl, Joseph and Luke at Bairstow's have been super efficient in finding and managing new tenants for my flat. We are now on the 4th set of tenants with no void periods at all. They are quick, efficient, helpful, friendly and much better value than other agents I've used. I would recommend them strongly.
Thank you so much Jonathan for the fantastic 5* review and recommendation of your experience with our Bairstow Eves team. Best wishes, Lucy
1/5
TrustpilotBairstow eves Bow branch etc
Bairstow eves Bow branch etc. Called me back but because I was unable to secure the rented property within 6 days Failed to email me the property information that I requested. Failed to reply to my Whatsapp messages for a whole 4 days and have refused to explain why the property /properties is still advertised on EVERY search engine. Failed to explain why its being let at a different price and have blocked me from whatsapp. Just had an incoming call but they hung up before I could even pick up the phone that is sitting right next to me. Absolutely disgusting behaviour from Alan Harvey at Bairstow eves. Zero customer service skills
5/5
GoogleWe are London Landlords of 20 years. For the past year we have asked Karl and Vitalii to Let units in Bow E3, Leytonstone E11, and Forest Gate E7. Both guys were great throughout. They listed the property promptly, always … More
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotThe agents are nice
The agents are nice, but unfortunately they are capable of lowering the property's price. Despite assurances that the price is final, you shouldn't trust them. I do not recommend.
1/5
TrustpilotNo care
They don’t care about the state of the properties they rent out . They just want to get paid , keep the owner of the house happy . No rights for tenants , even if you have 6 kids they will serve you a section 21 after living in rubbish conditions and asking for it to be sorted . Minus 5 stars
5/5
GoogleProcess was quick and painless (as moving can get), and Yaqub was a big help throughout.
Thank you for the 5 star review Pinoy. Best wishes Sarah
5/5
GoogleHave just sold our flat within a matter of days of being on the market with Barbara & Laura @ Bairstow Eves, the whole experience from start to finish not stressful at all due to the team being super professional , kept us informed throughout the whole process couldn't recommend them enough :)PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotLandlord is the final word and agency…
Landlord is the final word and agency doesn’t involve in dispute with land lord.
1/5
TrustpilotVery disappointed with the "service"…
Very disappointed with the "service" they gave to my elderly parents. They talked a good talk to get their sale but their service has been non existent. They pressured my parents into using their solicitors and I had to contact them to remind them that any instructions must come through me. They said they would mailshot properties for my parents to buy but no evidence of this. They had 3 offers during the first weekend of advertising the property and then immediately removed it from the website even though it was offers over. Absolutely no contact from the agents. Appalling service from start to finish. Very disappointed.
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Tell us what you need and we'll put you in touch. Bairstow Eves hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
