5/5
I found the staff friendly, helpful and professional, they facilitated my move really well
Agent replied · 25 October 2024
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

Trusted Agent profile · London · Greater London
Verified
★★★★★
265 reviews across 1 platform
488 Roman Road, Bow, London, Greater London, E3 5LU
Part of Bairstow Eves, see every office.
Bairstow Eves's office in London, Greater London, at 488 Roman Road, is rated 4.5 out of 5 across 265 reviews on 1 platform, including 265 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
I found the staff friendly, helpful and professional, they facilitated my move really well
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Thank you Bairstow eves for helping me to find a new home specially thanks to vitali he is so friendly and helpful person I’m really happy for his service
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Had the pleasure of being with Bairstow eves in Bow for the last 2 years. Iv been with quite a few different agencies in the past but these guys have always been so efficient in sorting anything I needed out on top of being lovely! Hopefully ill be back in the Bow area in the near future!
Thank you Becky for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
Vitalii and Karl ensured that my move was nice and smooth. The whole process was handled with professionalism, empathy and care. Thank you!
Xafaya UK thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
A huge thank you to Sam, who went above and beyond to get my new accommodation organised in record time. By far, he is the best estate agent I have worked with in over 25 house moves. Highly recommended!
5/5
WOW! Karl and team you're so amazing! My property had been left vacant by my previous agency, but Bairstow Eves and Karl in Bow managed to get me a great tenant before it was even on the internet!
5/5
The agent made me feel very important (Karl) every step of the way, I’ve been looking for a while, let down by a lot of dishonest agency. Extremely professional, honest, Patient and understanding I would definitely recommend Bairstow Eves to anyone that’s looking,PositiveQuality, Professionalism
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
These guys are super friendly and they made me feel welcome from the moment I meet them. I was very happy letting through them, they were very supportive throughout the process and also offer excellent service after we moved in. They’ll be the first agents I’ll call when it’s time to move again.
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
5/5
Recently rented a place through this company, it was such a quick and fun experience. Vitalli has good patience and is very thorough when answering any questions you may have. Great experience 😊
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
1/5
Extremely rude staff. I dealt with someone called Karl. He accused me of benefit fraud before even hearing out how I would be getting them help if the council failed to help me. And he said he wasn't judging when clearly he was. Highly unprofessional and rude.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations. Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
The agent made me feel very important (Karl) every step of the way, I’ve been looking for a while, let down by a lot of dishonest agency. Extremely professional, honest, Patient and understanding I would definitely recommend Bairstow Eves to anyone that’s looking,PositiveQuality, Professionalism
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
Really happy with the services that Vetal and Karl have provided. They were very informative and have been able to advise me greatly about my property. A lot of professionalism and thought from both fellows.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
I just come of the phone to an advisor named Ellie, I was very impressed by her professionalism & how informative she was!! Very polite and explained everything I needed her too. Would definitely recommend that if anyone needs help with advise/property; speak to Ellie!! Thankyou.
Thank you for your wonderful 5* review and recommendation. I will, of course, make sure your kind words are passed on to our local team. Best wishes, Scott
5/5
Bairstow Eves were excellent throughout the entire moving process. Sam in particular was absolutely outstanding - he was friendly, efficient and worked extremely hard to help make the move as easy as possible. He was in constant contact and kept me updated on all the developments, as well as responding quickly to any queries. I can't thank him enough for the great service. I was highly impressed by the commitment and professionalism demonstrated by Bairstow Eves, and recommend them highly.
1/5
Plain incompetent. Looking to sell my flat I call them and the woman I spoke with was just useless. I put my flat for sale with one of the many estate agents in the areaNegativeProfessionalism
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
As first time landlords we were quite nervous about renting out our home but Karl gave us all the necessary information, guidance and support throughout the process. He was patient with our newbie questions and helped us choose the right tenant.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
Romario and Barbara have been very helpful. Since this is my first time buying a property I had a lot of questions which they answered thoroughly. Thank you for your patience and professionalism.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
Accidently overpaid my rent. Called bairstow eves and they sorted the issue promptly.
Thank you for your thoughtful 5* review Michael! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Very good experience with Joseph at the Bow branch - he and Luke helped me land a place to rent last month and were super clear and reliable with paperwork and other info, making sure I felt comfortable at every step. Positive experience - team recommended.
Thank you Max for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
Have just sold my flat via Bairstow Eves Bow. Barbara Millings did an excellent job in facilitating the sale despite dire service from the solicitors on both sides. Thanks again Barbara.
Thank you for your wonderful 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Having lived at my current residence for just above six months has been a pleasure thanks to the lovely Barstow Eves team. The whole team including Sabrina, Jay, Sam and Paul have consistently been providing excellent service along with a great deal of warmth and friendliness. Sabrina helped me and my flatmates find the perfect house despite her mature stage of pregnancy at the time which proved what a dedicate professional she is. Thereafter, the whole team has been contributing to our well-being as individuals and tenants and have made our lives a bit less difficult. Thank you to the whole team and I urge and encourage all to make the right choice with Bairstow Eves.
5/5
So many letting agents these days expect you to do all the leg work - rather than helping you to find somewhere that fits what you're looking for. This was definitely not my experience at Bairstow Eves. I've just moved into a flat that meets my (demanding) specifications perfectly, thanks to the assistance of Jay. He went out of his way to ensure that my move was as hassle free as possible and was very accommodating during my hunt for an additional flatmate. He's basically a bit of a legend. Thanks!
5/5
So many letting agents these days expect you to do all the leg work - rather than helping you to find somewhere that fits what you're looking for. This was definitely not my experience at Bairstow Eves. I've just moved into a flat that meets my (demanding) specifications perfectly, thanks to the assistance of Jay. He went out of his way to ensure that my move was as hassle free as possible and was very accommodating during my hunt for an additional flatmate. He's basically a bit of a legend. Thanks!
5/5
I got excellent service from Vitalii. His can do attitude,positivity, resilience is admirable.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.