Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOne thing I really admire about this agency is the staff. Fahim and Ivaylo have been nothing but amazing in helping me move. They weren’t just trying to get me into any property, but truly cared about my wants, needs and also understood the expenses of today and provided honest feedback. I would highly recommend them! Great team!!
Sazz · 1 May 2023
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe worst estate agents we ever dealt with, the staff at norbury office are extremely rude and unprofessional in particular Anton and caterina. I would stay 100 miles away from them.
K · 28 July 2019
Agent replied
Hi,
Thank you for taking the time to leave this review. I am sorry to see that your experience with us has been less than great. It is essential that all of our Customers receive the highest level of service at all times and I sincerely apologise that this has not been the case on this occasion. Please be assured that all feedback is taken extremely seriously, and as a company we are continuously looking at how we can improve our services, therefore I would like to thank you for bringing these points to our attention.
Kind regards, Regan.
★★★★★ 5/5
GoogleDianne was great! Always helpful and happy to explain. Thank you!
From Richard
Odette · 1 January 2023
Agent replied · 30 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic Lettings Agency both Fahim and Sean have been efficient and professional through out My move. Highly Recommend Bairstoweves as you local Lettings Agents.PositiveProfessionalism
Mehmet · 21 June 2021
Agent replied · 20 June 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommended. I met three estate agents and after meeting Jack and seeing how considerate, thorough and straightforward he was I knew these guys would have my best interest at heart and they would get the job done - which they did. They are very straightforward and good eggs.
Billy looked after me throughout the process and he was absolutely brilliant. Didn’t give up when things seemed to be going wrong, did lots of chasing, listened to my whinging, stayed on top of everything and always kept me in the loop - much more than just doing his job.
Selling a house is stressful (especially when you’re doing it on your own) but Billy undoubtedly took much of the pain out of the process for me and I really can’t thank him enough!
Maryam · 31 July 2018
Agent replied
Thank you Maryam for your wonderful 5* review! It is great to read that you were supported throughout and that Billy and the team at Bairstow Eves were able to reduce some of the stress associated with the selling process.
Kind regards, Scott
★★★★★ 5/5
GoogleDealt with Bairstow Eves last week and Ben was the best agent I have come across - bar none. Great integrity. Highly recommend.PositiveQuality
Guy · 21 June 2021
Agent replied · 20 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThe manager jack and the mortgage adviser ( a lady ) are extremely unprofessional and abrupt. They first asked for my mortgage in principle which they received and details of my property for sale in order for buyers to accept a sale.
Then they requested
1) I speak with there mortgage adviser to "qualify me". (I did so) however it was a pushy abrupt sales pitch who then insisted Pushing days after apparently qualifying me.
2) then the manager jack sends this seconds minutes after the reception on my phone cuts out " you are at Chessington hanging up me is extremely rude " when i DID NOT hang up and the reception is poor and he knew I was out and about.
3) they then told me to put my property on the market with them in order to secure the property I wanted with them (BLACKMAIL)
4) they then ask for a 10k non refundable desopsit in advance of sale.
apalling experience especially for a 5months pregnant women. I do not recommend using them unless they all go elsewhere and the only genuine member of the team billy takes over the whole branch.
Fiona · 31 July 2017
Agent replied
Hi Fiona, I am sorry to hear that this was your experience and you were unhappy with the service you received. This is not up to the usual high standards Countrywide would expect, we take all comments about service seriously. I have passed your comments on to the Regional Performance Director so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk I would like to thank you for taking the time to leave us this feedback. Kind regards.
★★★★★ 5/5
GoogleWe used Bairstow Eves to rent a property recently and our agent Anton was an absolute legend and worked really efficiently to get us in as soon as possible!
Chris · 28 July 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
★★★★★ 5/5
GoogleJack, Taylor and Billy were very efficient and pro active in helping us sell our house. Their communication skills were very good and they kept us regularly updated.
Christine · 28 July 2019
Agent replied
Thank you for this excellent review for the Norbury branch staff of Bairstow Eves Estate Agents. Congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Sarah
★★★★★ 5/5
GoogleI would definitely recommend Bairstoweves in Norbury. Ivaylo and his team are really professional.
Ivo · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI confidently recommend Bairstoweves in Norbury as a trustworthy, solid and reliable letting agent with excellent staff.
Kelly helped us find the perfect flat to raise our newborn baby. She was very helpful, polite, and honest, and looked after us throughout the whole process along with Karl and Zamu. They were all experts in their field and genuinely care about their tenants needs.
C · 31 July 2016
★★★★★ 5/5
GoogleVery impressed with Bairstow Eves, and in particular Ben. Very professional and provided an outstanding and personalised service. 5* recommendationPositiveResponsiveness, Professionalism
Tim · 21 June 2021
Agent replied · 20 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently sold a house with Bairstow Eves and the customer service I received was above and Beyoncé what I have previously experienced with other agents. I worked with both Matt and Sal, both kept me up to date and chased solicitors weekly to ensure a speedy and efficient completion. Would definitely recommend. Thanks again Matt & Sal
Sonia · 12 December 2022
Agent replied · 11 December 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFantastic experience with Bairstow Eves. Fahim and Ben were extremely helpful and kept us updated through out the whole moving process.
Annabelle · 14 March 2021
Agent replied
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDamien has been great, providing valuable insights and updates - even though we didn't get the property we were looking at, he was super helpful!
Ritesh · 28 July 2019
Agent replied
Thank you for taking the time to leave us this great 5 star review. I will pass your kind comments to Damien and everyone else involved at Bairstow Eves in Norbury. Many thanks again, Milena
★★★★★ 5/5
GoogleI recently sold a house with Bairstow Eves and the customer service I received was above and Beyoncé what I have previously experienced with other agents. I worked with both Matt and Sal, both kept me up to date and chased solicitors weekly to ensure a speedy and efficient completion. Would definitely recommend. Thanks again Matt & Sal
Sona · 26 August 2022
Agent replied · 25 August 2024
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDefinitely the go to estate and lettins agency in Norwood. Ben was incredibly professional and very helpful.PositiveQuality, Professionalism
David · 21 June 2021
Agent replied · 20 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently sold a house with Bairstow Eves and the customer service I received was above and Beyoncé what I have previously experienced with other agents. I worked with both Matt and Sal, both kept me up to date and chased solicitors weekly to ensure a speedy and efficient completion. Would definitely recommend. Thanks again Matt & Sal
Sonia · 30 July 2022
Agent replied · 30 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSophie Griffin has been very helpful and managed our new let wonderfully well. All the staff including manager Anton, too have been helpful
Bahadur · 28 July 2019
Agent replied
Thank you Bahadur for your kind words and 5* review of our Lettings team in Norbury, Bairstow Eves.
Kind regards, Scott
★★★★★ 5/5
GoogleA very professional service, especially with the lockdown in between our first meeting and able to let, which was very quick when the Government said Go.
Price of service very competitive, and Customer Service great, with regular updates, and all calls returned in a timely manner.
We appreciated the services given and have put another house to rent with them.PositiveResponsiveness, Quality, Professionalism, Value
Sandra · 21 June 2021
Agent replied · 20 June 2024
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
★★★★★ 4/5
GoogleBE were very friendly, polite and helpful whilst I was in the process of signing a tenancy lease. Zamu was really friendly and very professional, and this was especially welcome as this was my first single occupation and I needed a bit of guidance.
I would definitely recommend Zamu for any future rental business!
Evelyn · 31 July 2017
★★★★★ 5/5
GoogleJack, Taylor and Billy did a great job selling my house. They took over after I had a terrible time with another agent. They were honest, hard working, professional and communicated really well at all stages. Billy put in a momentous shift at the very end to ensure we completed on time. Their prices were also very reasonable.
If you're selling in the area, use these guys.
Alex · 31 July 2018
Agent replied
Thank you your wonderful review. I am pleased to see that you benefited from the passionate and personal approach taken by Bairstow Eves team in Norbury. I will pass on your kind comments to Jack, Taylor, Billy and the entire team at the branch. Many thanks, Sarah
★★★★★ 5/5
GoogleMy wife and I had a very positive experience when liaising with Bairstow Eves lettings agent Fahim regarding the property we are now living in. He was thoroughly professional, communicative, and reassuring during the whole process and addressed our queries promptly. Definitely deserving of a five star review.
Asif · 3 September 2022
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleCan't praise Sal highly enough! He has been a voice of knowledgeable calm leading me through the chaos and emotion of selling my childhood home.
P · 21 April 2024
Agent replied · 20 June 2024
Thank you for your brilliant 5* review and thank you for your kind words P Jones. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
