Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe recently purchased a flat in Norbury through Bairstow Eves and the process was top notch, we dealt with Mia from the day we went to view the property and she's a top professional, we had some issues back and forth with our solicitors and the sellers solicitors and Mia was on it on a daily chasing them up and giving us regular update, we're truly grateful to Mia and the team at Norbury, 5✨ are not enough, thanks alot Mia.
João · 13 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience purchasing your flat through Bairstow Eves. We are proud to have Mia on our team, and it's wonderful to hear that she provided top-notch service during the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe let out our home at the end of 2025. Paulo guided us through the process from start to finish. He helped us understand what we needed early on; then toward the end he helped us navigate the bumps in the process and ensured we got it over the line in time. He was pleasant and professional and, when he needed to be, persistent. At what was otherwise a stressful moment we ended up with a situation we were very happy with. Thank you, Paulo and team!
Alex · 17 December 2025
Agent replied · 16 January 2026
We're thrilled to hear that Paulo and our team were able to make the process of letting out your home a smooth and successful one. We understand the stress that comes with these big decisions and we're so glad we could help. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI’d been having issues with other agents and wasn’t sure which offers to even consider. Working with Bairstow Eves was such a relief! Phil’s experience and the way he genuinely had my best interests at heart was one of the best parts of the process, he explained everything clearly and made me feel completely supported. Kevin was also great, always helpful and approachable and ready to address any concerns I had.
Rushieka, the broker, was amazing too. She went through my finance options with me and gave really practical advice so I could make confident decisions. The whole team made selling my property so much easier and stress-free. Can’t recommend them enough!
Cleyade · 18 October 2025
Agent replied · 16 January 2026
Thank you for the glowing review! We are so happy that we could provide you with a stress-free experience and help you make confident decisions. Our team is dedicated to putting our clients first and it's great to hear that it made a difference in your process. Thank you for choosing Bairstow Eves, we truly appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GooglePlease do not rent your property via these agents . Especially Fahim Chaudrey who gave false information about tenants in order to secure the tenancy and did not conduct proper credit checks. I have spent 16 months trying to get the tenants out. Subjects had multiple debts to previous landlords and criminal convictions . Be careful - they are slapdash and incompetent .
Sifa · 13 October 2025
Agent replied · 13 April 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBuying a house can be overwhelming, but this agency made it straightforward and stress-free. Their knowledge of the market, attention to detail, and clear communication gave us confidence at every stage.
They kept us updated regularly and handled everything efficiently. We’re so grateful for their hard work in helping us secure our new home. Thank you for making it such a positive experience!. I strongly recommend Bairstow Eves for sales and letting the properties, I would like to thank specifically Mia and Kelvin for their full guidance throughout the journey.
Lizha · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words and for choosing Bairstow Eves. It was our pleasure to guide you through the home buying process and help you find your dream home. We are dedicated to providing excellent service and are thrilled to hear about your positive experience with our team, especially Mia and Kelvin. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAbsolute pleasure dealing with Ivo at the Norbury branch.
Ivo was very professional he was able to answer all of our questions and he managed the whole process of searching for our new home in such smooth way. I would definitely recommend visiting the branch if your looking for a new property. Thank you Ivo, what had seemed like a stressful process became an easy one with your involvement.
Faiza · 18 December 2024
Agent replied · 11 December 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation Faiza. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
GoogleCalled to arrange a viewing yesterday. Guy was going into a meeting said he’d call back. No call back. Called 4 times today again and nobody picked up. How can you expect to sell a house if you don’t pick up your phones. That was enough for …
Mark · 13 August 2025
Agent replied · 13 April 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleEverything went smoothly and fast, best agency to go for if you’re looking forward to move !; big shoutout to Paulo, he explained everything clearly and was very patient thought this process.
Arianna · 17 December 2025
Agent replied · 16 January 2026
Thank you so much for your amazing review! We are thrilled to hear that your moving experience with us was smooth and efficient. Paulo is a rock star and we will definitely pass along your kind words to him. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePaulo was extremely helpful and supportive throughout the whole process. He was great on the viewing, answered all my queries clearly, and kept me updated every step of the way. Really appreciated his dedication- highly recommend.
Soumya · 13 October 2025
Agent replied · 13 April 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBilly was a great help in acquiring our first property. Although our initial experience with our first property was slightly frustrating, this was due to the vendors and Billy did everything he could to resolve the situation. When we finally withdrew from the initial property, Billy knew what we were looking for and found us a property and turned the sale around in around 7 weeks. Billy is honest and is extremely helpful, and despite the issues I would highly recommend going to see him and give him and his services 5 stars.
William · 26 September 2023
Agent replied
Good Morning William, thank you for this amazing 5* review for Billy and the team at Bairstow Eves in Norbury! I was happy to read that after the initial experience, that you successfully completed on your new property! Congratulations on your first property purchase, the team and I wish you all the best in your new home! Thank you for the high recommendation. Best wishes, Maryjane.
★★★★★ 5/5
GoogleMia Antill is currently assisting us with a property purchase in Norbury, SW16. Can recommend, deserved 5 stars. Very responsive and helpful.
Emiljano · 19 December 2025
Agent replied · 16 January 2026
Thank you for your kind words! We are thrilled to hear that Mia has been providing top-notch service during your property purchase. We're proud to have her on our team and we'll make sure to pass along your glowing recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would highly recommend Bairstow Eves Estate Agent to anyone selling a house, and particularly Sebastien Litty, who dealt with our sale. He was very kind and efficient. He kept us informed at every stage and was so helpful, particularly …
Jill · 13 May 2025
Agent replied · 13 April 2026
Hi Jill,
Thank you so much for your glowing 5* review and for recommending Bairstow Eves … More
★★★★★ 5/5
GoogleWe recently purchased our dream home, and we couldn’t be more thankful for the incredible support we received from Seb Litty throughout the entire process. From our first viewing to completion, Seb was professional, approachable, and always …
KATARZYNA · 13 June 2025
Agent replied · 2 June 2025
Hello Katarzyna,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Seb … More
★★★★★ 5/5
GooglePaulo was fantastic from the beginning & had great communication. He has been helpful throughout & I highly recommend.
Grey · 17 December 2025
Agent replied · 16 January 2026
Thank you for your glowing review! Paulo takes pride in his communication skills and we are thrilled to hear that it made a positive impact on your experience with us. It was a pleasure serving you and we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GooglePaulo was a great help in securing my new house. He was helpful with all my questions and was good a response times.
Abbas · 13 October 2025
Agent replied · 13 April 2026
Thank you for sharing your positive experience with Paulo! We're glad to hear he was able to assist you in finding your new home with helpful and prompt communication. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMia has been extremely helpful throughout the whole process and has been great at keeping in touch and answering all my questions.
Michael · 18 October 2025
Agent replied · 16 January 2026
Thank you for your kind words! We strive to provide excellent customer service and we are happy to hear that Mia was able to assist you throughout the process. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleSalal Hassan at Bairstoweves Norbury
Salal has been amazing from start to finish. Once the property became live he managed to arrange viewings for us in no time at all. He was transparent and stood out from all the other agents we had viewed properties with.
We were particularly impressed with how once we made our offer he was very attentive and efficient by keeping us in the loop throughout journey and even managed to support us in finding an incredible mortgage broker and conveyancing solictors!
He has always been there on the other end of the phone or email to answer any questions we had. Sal went above and beyond in the service he offered us, during the sale process he followed up with the seller and their solictors on many occasions to ensure that the process was seamless and time efficient.
His impeccable service didn’t stop once contracts had been exchanged! Even after the sale had been completed, salal ensured that everything was seamless (from making sure all the keys were there etc)
His professionalism and knowledge has been second to none, the best we have ever come across. Salal is a credit to Bairstoweves Norbury.
Thank you once again Salal
Faraz and shabina
Faraz · 3 September 2022
Agent replied · 30 July 2023
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleJust wanted to Say a big thank you to Mcdole and his team in Bairstow Eve Norbury and especially Dianne.
We saw a house and decided in 3 minutes this was our ideal home, So we done everything with their support in order to purchase our new property. They have made our purchase easy and memorable I would recommend everyone to go see these guys as the service and the support is endless. I have always advised Thank you guys once again
Shahid and Papiya
Shahid · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGenuinely very happy we chose to sell our home through Bairstow Eves. From the outset, Sal was very knowledgeable and proactive in marketing our property. The team followed through, constantly keeping us informed and ironing out any obstacles to see the sale completed successfully. Thank you all so much!!
Steven · 20 August 2024
Agent replied · 25 August 2024
Many thanks for your fantastic 5* review and your kind words Steven. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI’d like to express my heartfelt thanks for the excellent service provided to us by Fahim at Bairstow Eves Norbury Branch. Fahim was very accommodating to show us the property, professional and attentive to every stage of our property journey. I would also like to thank Ivaylo to be efficient in my queries, it was such a great service and I would not hesitate to use Bairstow Eves and recommend to my family and friends.
Vanessa · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis was my first time letting a property and dealing with Bairstow Eves. Before making my decision I engaged with a number of letting agencies to get the best deal. Some were too expensive, others didn't respond, some were too pushy etc.
In the end I decided to engage Bairstow Eves because 1) they were very responsive, Blake and Sean were very attentive and easy to engage 2) when I met Sean I felt I could work with him. He was honest and open with me.
Soon after I got a private offer to rent the flat and told Sean I no longer needed his services. I was surprised by how understanding he was.
Unfortunately a few weeks, the private rental didn't come through and I went back to Sean and he was very welcoming.
Since then the service from Sean (and Blake in his absence) has been outstanding. Sean calls me nearly everyday to give a short update on progress etc. He has made the rental of the property hassle free for me. I feel they are people you can trust.
I would highly recommend Bairstow Eves if you are considering renting or letting a property.
Shahid · 30 July 2020
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleWe had a great experience searching for a property to rent as well as going through all the paperwork when we found it! Fahim was our main point of contact and he made this stressful time much easier. We were being updated regularly, provided all the info and paperwork, communication was very professional and straightforward. I would definitely recommend Bairstoweves if you are hunting for your new home.
Valentyna · 30 July 2022
Agent replied · 30 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis was my first time letting a property and dealing with Bairstow Eves. Before making my decision I engaged with a number of letting agencies to get the best deal. Some were too expensive, others didn't respond, some were too pushy etc.
In the end I decided to engage Bairstow Eves because 1) they were very responsive, Blake and Sean were very attentive and easy to engage 2) when I met Sean I felt I could work with him. He was honest and open with me.
Soon after I got a private offer to rent the flat and told Sean I no longer needed his services. I was surprised by how understanding he was.
Unfortunately a few weeks, the private rental didn't come through and I went back to Sean and he was very welcoming.
Since then the service from Sean (and Blake in his absence) has been outstanding. Sean calls me nearly everyday to give a short update on progress etc. He has made the rental of the property hassle free for me. I feel they are people you can trust.
I would highly recommend Bairstow Eves if you are considering renting or letting a property.
Gabriel · 9 February 2020
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleMian Antill was great
Alice · 18 October 2025
Agent replied · 16 January 2026
Thank you for your kind words! We appreciate your feedback and are happy to hear that Mian provided you with excellent service. Kind regards, Lucy, Customer Feedback and Support Team
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