Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy husband and I are first time landlords and were not very confident facing the future with letting and dealing with tenants. We had an empty flat and simply needed it rented!
Anton came to view it....let me pause and say, 'Anton was the man for the job!!!!' He is extremely knowledgeable in the housing field and was a joy to meet. Within 3 days after visiting the flat, the team found someone who signed up straightaway. I get the feeling that even if things did not move as quickly as they did, they would have pulled out all the stops to make it happen. The team are keen and proactive. 'No-one drops the ball' They are very friendly and put you at ease the moment you walk into their office. Thank you guys for the hand-holding....as our portfolio grows, guess who we will be making a beeline for.....? Braistow Eves!
Lorraine · 28 October 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
★★★★★ 5/5
GoogleBilly Hunt (employee at Bairstow Eves Norbury) is the reason why we chose this Agency over other competitors (same properties; different agencies).
His reputation in the region is truly platinum and our every expectation of Billy was exceeded throughout our property-hunt and house-purchase experience.
It is refreshing to see a sales professional prioritise good conduct at character, alongside and not in place of commerce. Billy will take Bairstow Eves to great places.
In short, ask for Billy Hunt when you are property searching!
Yusuf · 28 July 2019
Agent replied
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your kind comments on to Billy and everyone involved at Bairstow Eves in the Norbury branch. Best wishes in settling in to your new home, Sarah.
★★★★★ 5/5
GoogleGerald was an absolute pleasure to deal with - knowledgable, proactive and reliable. He understood what I was after straight away, and helped me find a property that exceeded my expectations. Anton, Liz and the rest of the team in the Norbury office were also very helpful, and always professional. After struggling with several unreliable letting agents in the area, Gerald and Bairstow Eves were a breath of fresh air, helping me find a great flat without any hassles. Thanks guys!
Jez · 28 July 2019
Agent replied
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
★★★★★ 5/5
GoogleI was introduced to Anton Harvey through friends and family who already use Bairstow Eves to rent out their properties. Me and wife were clueless about renting and had no choice but to work with an agent. I worked with Anton to rent out and really can’t say enough good things about him. Co-ordinator Sarah Scerri answered every question/ email clearly and thoroughly. They both are knowledgeable, approachable, endlessly patient, and incredibly generous with their time including Saturdays Professionals that know and understand their industry very well. A great letting agency with staff that are always on hand to help.
Inam · 28 July 2019
Agent replied
Wonderful to read such a brilliant 5* review about your experience with our Bairstow Eves team. It is great to read that you became aware of our dedicated team as a result of a recommendation and that you have been left with a glowing impression. Kind regards, Scott
★★★★★ 5/5
GoogleIvo Krastev at Bairstow Norbury has been a great help over the years. He's always available to give lots of good advice and support and helped sort out lots of issues!
Adil · 18 November 2024
Agent replied · 11 December 2024
Thanks for the wonderful 5* review and your considerate comments Adil. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter having a terrible experience with a competitor estate agents in the area, I cannot tell you how wonderful Bairstow and Eves (Norbury) have been.
Billy Hunt is one of the most honest and compassionate estate agents around and his made a personal effort to maintain communications at all times between us as the sellers, the buyers, solicitors, and every other person involved. Jack Meddings and Taylor Hughes are also fantastic and the three of them work very well as a team always on track of what is going on.
Don't go with anyone else in the area to sell your house. Don't be tempted by online companies or the big chains. Go with Bairstow and Eves with reasonable fees and an amazing service.
Negar · 31 July 2018
Agent replied
Thank you for taking the time to leave this wonderful five* review and recommendation. The team at Bairstow Eves in Norbury strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Billy, Jack, Taylor and the entire team at the branch. Many thanks, Sarah
★★★★★ 5/5
GoogleProfessional, fast, brilliant customer service. The team communicate strongly with customers, and take into consideration all clients request, giving the best advice and options. 5* service in all aspects. Thank you to Mac for the support, and honest advice. Thank you to Sal for the efficient and clear communications keeping updates consistently. I would recommed this team for their professionalism and fast honest work.
Roz · 30 July 2022
Agent replied · 30 July 2023
Thanks for the lovely 5* review Roz! We really appreciate your kind words and feedback! Graham, Customer Relations
★★★★★ 5/5
GoogleI Would like to say a big thanks to Sal & his team with all the help they gave us during the process of sellig the property.
Keeping us updated through every phase of the sale.
I would not hesitate to recommed Bairstow Eves to anyone selling or buying in the Norbury area
Audrey · 1 May 2023
Agent replied · 30 July 2023
Thank you for your 5* review and taking the time to recognise our local team with your comments! Best wishes, Scott @Customer Care
★★★★★ 1/5
GoogleI’ve been dealing with estate agencies in London for a long time, but Bairstow Eves in Norbury is the worst I ever had to work with.
Never replies to emails, they are never available when you need them and they are delaying to refund my deposit for over 10 days, this has never ever happened to me before. How rubbish they are!
I gave 1 star because I couldn't give nothing.
Erica · 30 July 2020
Agent replied · 30 July 2023
Good morning,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 1/5
GoogleI’ve been dealing with estate agencies in London for a long time, but Bairstow Eves in Norbury is the worst I ever had to work with.
Never replies to emails, they are never available when you need them and they are delaying to refund my deposit for over 10 days, this has never ever happened to me before. How rubbish they are!
I gave 1 star because I couldn't give nothing.
Erica · 5 October 2019
Agent replied
Good morning,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy.
★★★★★ 5/5
GoogleHave had to go through various complications that come with moving and renting and Paulo has always been the most kind, helpful and reassuring, a welcome change of pace from my experiences elsewhere. Couldn't ask for more from him
KJ · 17 November 2025
Agent replied · 16 January 2026
Thank you for your kind words! We're thrilled to hear that Paulo has provided you with exceptional service during your moving and renting process. At our business, customer satisfaction is our top priority and we couldn't be happier to hear that Paulo has exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmazing experience renting through bairstoweves, Fahim was super helpful from the beginning. After a couple viewings he found me the perfect one bedroom flat. Fahim made the process very simple and kept me updated on the progress of the move in. I strongly recommend bairstoweves if you are looking for a new home.
Raphael · 29 December 2022
Agent replied · 28 December 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing experience renting through bairstoweves, Fahim was super helpful from the beginning. After a couple viewings he found me the perfect one bedroom flat. Fahim made the process very simple and kept me updated on the progress of the move in. I strongly recommend bairstoweves if you are looking for a new home.
R4PH · 30 July 2022
Agent replied · 30 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJoey at Bairstow Eves Norbury was helpful and professional when we bought our house. He was efficient at responding to our enquiries . We are happy with our experience and will recommend the Norbury office.
Sajeela · 18 November 2023
Agent replied · 25 November 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI used them few times but not happy at all. For rental they rented my flat to another agency which I was shocked when I went to the flat and the tenant told I rented the flat trough another agency like a rent guaranteed agency.
The manager Danny is very rude guy and with really high temper and wonder how come they are still in the business.
A · 26 November 2016
Agent replied · 25 November 2023
I would like to apologise that you felt the service fell below the high standards of customer service that we pride ourselves on. We have a new manager and new team in place now at the branch to ensure that these issues never happen again. Many Thanks, Branch Manager
★★★★★ 1/5
GoogleI used them few times but not happy at all. For rental they rented my flat to another agency which I was shocked when I went to the flat and the tenant told I rented the flat trough another agency like a rent guaranteed agency.
The manager Danny is very rude guy and with really high temper and wonder how come they are still in the business.
A · 31 July 2016
Agent replied
I would like to apologise that you felt the service fell below the high standards of customer service that we pride ourselves on. We have a new manager and new team in place now at the branch to ensure that these issues never happen again. Many Thanks, Branch Manager
★★★★★ 5/5
GoogleExcellent service , Quick response , Fahim kept me up to date with all new instructions. After a few viewings we found the ideal house . The move in and process was smooth from start to finish.
I would highly recommend them to anyone looking to rent a flat or house in Norbury or Streatham and surrounding areas .
Michael · 12 December 2020
Agent replied
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI want to give a shout out to the manager of the branch Salal, and Sebastian in sales for their outstanding service and support. They held my hands throughout the journey of selling my home. Even when I had questions or queries, they were keen to resolve, nothing was too much for them. I would certainly come back to Baistow Eves for selling again. I highly recommend them.
Beatrice · 20 August 2024
Agent replied · 25 August 2024
Thanks for the excellent 5* review and recommendation Beatrice! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExtremely glad we asked Seb at BE to sell our house. The whole process was smooth, and we really valued Sebs patience, calmness and good humour, especially his work at pace when a first offer fell through. With his experience and …
Michael · 13 July 2025
Agent replied · 2 September 2025
Thank you for taking the time to share your experience and for your wonderful 5* review Michael! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIvo from the Norbury Branch of Bairstow Eves was excellent in help us find tenants for our rental property. He kept us informed regularly on viewings and once we found a number of possible tenants he provided advise and guidance to ensure we had the right tenants for our property. We have now successfully rented out the property.
Manish · 18 December 2024
Agent replied · 11 December 2024
Many thanks for the great 5* review and your kind words Manish. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSal at Bairstow Eves Norbury was incredibly helpful and professional when we bought our house. He was extremely efficient and fast at responding to our enquiries and chasing up information on our behalf. We were very pleased with our experience and will recommend the Norbury office.
Hilary · 30 July 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had the best experience with Bairstow Eves, Agents, Norbury.
I have been recommending them to my friends and will continue to.
I · 17 December 2025
Agent replied · 16 January 2026
Thank you for your kind words! It's always a pleasure to hear from satisfied customers. We strive to provide the best service possible and we're glad you've had a positive experience. Thank you for recommending us to your friends! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy experience with Bairstow Eves have been a great one. I want to thank Gerald because he has been a great help to us, always a phone call or text away, even working outside working hours to get us our perfect place!.... Thanks to all the team for all your help and please keep up the great work!
Vanesa · 28 July 2019
Agent replied
Thank you Vanesa for the amazing 5* review of your experience with our local Bairstow Eves team.
Best wishes, Lucy
★★★★★ 1/5
GoogleHad a viewing booked with michael i believe, can’t remember his name, was say waiting at the property for 20minutes and noone was picking up the phones or bothered to notify me of any changes, very unprofessional and rude to waste a clients time. My husband and i took time of work only for it to be a waste.
S · 19 September 2024
Agent replied · 25 August 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
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