Trusted Agent profile · London · Greater London
Verified
★★★★★
210 reviews across 1 platform
1455 London Road, Norbury, Greater London, SW16 4AQ
Part of Bairstow Eves, see every office.
Bairstow Eves's office in London, Greater London, at 1455 London Road, is rated 4.5 out of 5 across 210 reviews on 1 platform, including 210 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleBen was very professional, honest and to the point. There was no grey area and he made the process incredibly straightforward. I would recommend him above any other agents as you know exactly what you’re getting.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleI would like to say a big thank to Jack and his team. His service was excellent very passionate about his work. I wish all Estate Agents were like him. I wish him and his team all the very best for the future.
Thank you for your kind words Margaret. Best wishes, Mark
5/5
GoogleI just want to give a big thanks to Ben at Bairstow Eves for the fantastic service he has provided, he was thoroughly professional and has done a great job for us, I can't recommend him highly enough.
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleBen was very professional, honest and to the point. There was no grey area and he made the process incredibly straightforward. I would recommend him above any other agents as you know exactly what you’re getting.
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleI would like to say a big thank to Jack and his team. His service was excellent very passionate about his work. I wish all Estate Agents were like him. I wish him and his team all the very best for the future.
Thank you for your kind words Margaret. Best wishes, Mark
5/5
GoogleSalal was very professional to deal with, great service and very helpful.
Hello Dhaval, Wonderful to read your kind review and thank you for your 5*!
5/5
GoogleVery happy with the service from Paulo at Bairstow Eves. Would highly recommend.
Thank you for the kind words! We strive to provide excellent service and are thrilled to hear that Paulo exceeded your expectations. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRecently used Bairstow Eves when moving and have to say the Norbury office were fantastic. Nathaniel and his team are extremely helpful, keeping you informed every step of the way and an absolute delight to work with. Highly recommended.
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleSold my mothers property through Bairstow Eves, really happy with the service. The manager Jack was very honest and straight forward from the start, he kept me updated throughout. The whole team was excellent, especially Taylor who went above and beyond.
Hi Clive, Thank you once again for your wonderful review. I'm pleased to see that you benefited from the passionate and personal approach taken by the Bairstow Eves team in Norbury. I will pass on your kind comments to Jack, Taylor and the entire team at the branch. Many thanks.
5/5
GoogleI recently let a property through another Countrywide agent and Anton was recommended to me to let my flat in Norbury. He and his team have been fantastic throughout and I can’t thank them enough for all of their hard work.
Fiona, thank you for your kind words in your review, Very much appreciated, best wishes, Mark
1/5
GoogleTerrible, not professional, promised to call me back for a property that I wanted to purchase once they have keys. they didn't bother instead sold it without letting me know despite me chasing and calling.. sale in 2 days means you are a bunch of liars certian gave the house to some rich landlord they know privately and didnt care about the normal customer like me worh mortgage ready.. I wish you the worst of luck you dodge greedy *****
Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
1/5
GoogleI took 1 bed flat 23.02.2020 from Bairstow eves I left it from there last month 23.02.2021 . I paid rent deposit 1080 pounds to Bairstow eves 21.02.2020 by card . When I ask to release my deposit they are saying they not responsible for the deposit and also they said you have contact landlord. I emailed to him 3 weeks ago he is saying he can’t give my deposit back because cost of damage £ 17000. I don’t know what to do Still didn’t get my deposit back and also poor customer service. ThanksNegativeQuality
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Bairstow Eves Norbury were brilliant from start to finish - they kept us in the loop at all times and kept us calm during the trickier times!PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleBairstow Eves, were my preferred agents in my recent sale.Billy & Jack were always professional, delivering excellent customers service, exceeding my expectations. One of the best agents in Norbury ! Thanks, could not have done it without you! Marcia & Ray
Hi Marcia, Thank you for the great review! The Bairstow Eves team in Norbury are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Many thanks!
5/5
GoogleWhat an amazing service provided by Ben and Fahim, very helpful and accurate and precise, secured my house very smoothly, thank you Ben and Fahim and all the team at Barstow.
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery happy indeed. Good people. Great communication at every stage. Will be my default agent if buying or selling again in this area. Thanks to all at the office and a special thanks to Jack and Billy.
Hi Nigel, thank you for taking the time to leave this fantastic review! I am sure the Bairstow Eves team at Norbury will be on hand to support you throughout your buying or selling process in the near future! I will make sure you kind comments are passed on to Jack, Billy and the rest of the team. Kind regards.
5/5
GoogleI would like to write this review for the excellent service I’ve received from Therondo The Lettings Manager at Bairstow Eves for his consistent customer service and expertise. He found the perfect property for me and the process was dealt with maximum care.
Hi Muhammad Ansar, thank you for taking the time to share your positive experience with Therondo, our Lettings Manager at Bairstow Eves Norbury. We're delighted to hear that he provided you with excellent service and helped you find the perfect property with care. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have had the best experience with them & have received the best service from their lettings team. They are very friendly & helpful. There is always someone available to speak with. I would definitely recommend Bairstow Eves Norbury.
Thank you for your review of us here at Norbury Bairstow Eves - We take great pride in providing the best possible service and I am glad that you felt the results!
5/5
GoogleThank you Anton and zamu you have been very very helpful informative and I would not Change one thing about the great service five star 2 thumb's up. Thank you for making everything easy and strength forward
Thank you Reuben, best wishes, Mark
5/5
GoogleBrilliant service by Jack and his team. All staff were friendly and helpful and nothing was too much trouble. Would use again in the future should I need to buy or sell another property.
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
5/5
GoogleWith great help and professional support from Fahim we were able to move into our new home. The process was quick and easy and we were supported all the way from getting the keys to making sure that our bills were all set up following the move. It was easy to keep contact and get the help we needed. The attention to detail was the welcome gift received.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleWhat a joke. The estate agent called me to double check if i will be on time but arrived late because she was on a call. Suggested a place without a garden when it is my first priority. Still kind of force me to visit. First impression a big leak in the entrance. I parked and had 10 mins for free as any car park in london but due to her being late almost got a fine for a flat i didnt want to visit. Then moved to the place i actually wanted to visit. Had to wait for 10 mins again. Tried to call, not answering. She was on a call with a friend. Then started to bother me about the fine ticket and i told her im a bit upset cause all of this happened cause she was late. She kept insisting. Wow. Run away from this agency, the agents are absolutely not professional and will charge you a fortune and not being on time for thwur clients.
Hi Cindy, I am sorry to read about your experience and as such would like to encourage you to contact use via review@countrywide.co.uk. with further details, should you wish to discuss further. Kind regards, Scott
1/5
GoogleDO NOT use the estate agent in Norbury, the staff are very rude and ignorant and very unprofessional. We used them to let out a flat, they failed to carry out background/reference check on the tenants. As to 2 different tenants did not pay rent for over 1 year, we eventually managed to take them to court and get them out of the property,after spending over £5000 on legal cost. I almost lost the property for not being able to pay for the mortgage as the two different tenants failed to pay rent and this is all down to the estate agent which despite this continued to charge their management fee. I 'm not really sure why the office in Norbuy has not been closed down yet!! I will be going to property ombudsman with evidence of all the misconducts carried by Norbury office and the overall financial burden left on me.
Hello Thank you for taking the time to leave this review. I am sorry to hear about the issues regarding the tenants and rent. Rest assured that all feedback is given to branch. If you would like to contact us to discuss these matters in more detail do not hesitate to contact us on review@countrywide.co.uk Kind regards, Chris
1/5
GoogleWe are very disappointed with all the service provided, specially with Zamu. We rented a property with her last year. The day we needed to enter, we didn't have the keys. When we finally got them and entered the property, the house was full of furniture that we weren't aware. As the house was advertise part furnished we asked for a list of furniture it came with but never receive it. Now we left the property, and after a month of moving out, we haven't receive the deposit back yet. We know that the landlords have accepted to return it but the agency hasn't done the paperwork required for us to get it back. Overall, a very incompetent agency. We wouldn't recommend this agency and brunch to no one.
Hi Aida, Thank you for taking the time to leave this feedback. I am disappointed to hear that you have not been satisfied with the service provided. With regards to the deposit, its is always our aim to make this a smooth process and we apologies if this has not been the case. Please be assured that all feedback is taken very seriously and we thank you for bringing this to our attention. Many thanks, Regan.
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