Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWas really impressed with Julie Button and Sophie Griffin today while they showed me around various properties. Both had very warm and professional personalities, going through each property they were equally very informative and made the day very interesting. The properties were all at a very high standard and each visit was very enjoyable. Highly recommend property viewings with them both.
Paul · 28 July 2019
Agent replied
Hi Paul
Thank you for taking the time to leave this review. It is always great to hear from happy customers and you have clearly been impressed with the level of service provided by Julie and Sophie. Thank you for the 5 stars and recommendation too!
Kind regards, Chris
★★★★★ 1/5
GoogleWe ve been waiting for our deposit for over a month, according to them released.Terrible customer services throughout the tenancy and departing the property.They are constantly ignoring and returning my emails and calls whilst holding my money?
Only bright and pleasure to deal with was the landlord.
Valentina · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a wonderful service from your branch. Definitely would recommend Easton.
Vinasithamby · 10 November 2019
Agent replied
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Thank you for the recommendation. Best wishes, Scott.
★★★★★ 5/5
GoogleGood customer service, smooth process, no worries.
My negotiator Fionn Bibby was excellent 👌 …
TheAkxx · 31 July 2017
Agent replied
Thanks for the wonderful, 5 star review! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Bairstow Eves in East Croydon.
★★★★★ 5/5
GoogleI want to thank this agency very much! Especially to Dhru Vashe for been great with us and find us beautiful place to live and also very quickly, after a few others agency refused to find us flat in short time - insane! I strongly recommend to go straight to this agency, don’t waste your time this are your people.
Desislava · 28 July 2019
Agent replied
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. Best Wishes, Tracey
★★★★★ 5/5
GoogleAlexandra was friendly and approachable from day one. The purchase ran smoothly and all my queries were answered without the need to chase up. I didn't choose to buy through Bairstow, I just liked the property they were selling. But they did very well.
Dick · 28 July 2019
★★★★★ 5/5
GoogleWe just purchased a house, with the help of Jenna. She was really nice, patient and helpful. The service was very efficient and responses were quick. Jenna kindly answered all of our questions and explained everything clearly with understanding. Thank you so much for everything!!
Xiaoyun · 3 September 2022
Agent replied · 30 July 2023
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
GoogleJake was very helpful, friendly and professional in his dealing. Thanks a lot
ED · 8 July 2018
Agent replied
Thank you for the great review. I'm happy to hear you received very good service from Jake at Bairstow Eves in East Croydon branch. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks, Sarah.
★★★★★ 5/5
GoogleI hadn’t moved in over 30 years so it was a daunting prospect. Ashley, Emily and their team guided me through each stage from the initial valuation to signing the contract for the sale. They kept informed of progress, and were always there to listen to my queries and to give me sound advice. I would highly recommend them.
Ann · 28 July 2019
Agent replied
Thank you Ann for recognising the support given by Ashley, Emily and the team at Bairstow Eves, East Croydon, during the sale of your property. We know moving can be a daunting experience as well as stressful and It was great to read that the team were able to help make the process as smooth as possible for you and provided great advise. Kind regards and thank you for the recommendation, Scott.
★★★★★ 5/5
GoogleGreat service, really helpful staff. Going through this process can be overwhelming (and it was!) but I was guided step by step and I got there in the end.
Jenna particularly was phenomenal. Friendly, knowledgeable, reassuring, really helpful. She provided essential guidance and assistance where *other* specialist conveyancers didn't.PositiveResponsiveness, Quality, Professionalism
Giovanni · 25 August 2021
Agent replied
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI rented out my flat. They are very swift, kind and professional. I have used a couple of other real estate agencies. I can definitely say that Blairstow Eves is the best I know.
Chang-Ryeol · 25 July 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service Jake was more than helpful would use again.
Paul · 28 July 2019
Agent replied
Hi Paul, thank you for your wonderful five star review. I'll make sure the branch manager is aware of Jake's brilliant service. Many thanks, Bairstow Eves.
★★★★★ 5/5
GoogleJake was very helpful with our move. Would recommend him.
Ricci · 28 July 2019
Agent replied
Hi, Ricci
Thank you for the review and the recommendation as well! It's great that Jake has helped you and all the best after your move.
Kind regards, Chris
★★★★★ 5/5
GoogleRenting properties these days isn’t so easy especially in London but Famhim, you made our move exceptional. Not only were you so welcoming but you made us feel like we’d finally found a place we can call home. Thank you
Dee-Dee · 2 December 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDespite Bairstows texting an appointment reminder, they failed to keep the appointment. When I rang them to ask if they were coming, the agent (Gary) denied any knowledge of the appointment and told me that I was out their area anyway!
Bob · 3 October 2022
Agent replied · 30 July 2023
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleEasiest process of letting we've had! Thanks Jake
Pri · 28 July 2019
Agent replied
Hi Pri
Thank you very much for taking the time to leave this review! If there is anything in the future that could help us get that extra star please don't hesitate to get in touch!
Kind regards, Jake
★★★★★ 5/5
GoogleGreat service and advise thank you Easton.
Philip · 9 December 2019
Agent replied
Thank you for taking the time to leave us your fantastic comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.
★★★★★ 1/5
GoogleThe women in the reception is extremely rude and unprofessional, its not first experience for me, everytime I call after viewing a property in rightmove or zoopla to enquire, she is very rude and not at all helpful... would never come back to any property listed with this estate agents again.
Anu · 10 February 2021
Agent replied
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleImpressed with Lettings Manager Sophie. She is good with people and will always get back to your enquiries. Having known previous managers in past 5 years, she stands out. To be a no nonsense, yet keep clients satisfied is a great skill. Well done to her and her team.PositiveResponsiveness
Jobs · 20 June 2021
Agent replied · 19 June 2024
Thank you for your 4* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI would just like to say I have been so happy with the service that luarna has given to me and family, she has always been so quick and helpful when I call her and always gets everything sorted very quickly!
I’m very great full to have luarna as my property manager!
Thankyou luarna xx
Rosie · 31 July 2019
Agent replied
Hi Rosie,
Thank you for your glowing 5* review and I am really pleased to read that Luarna and our local Bairstow Eves team provided you with an excellent service. Best wishes, Scott.
★★★★★ 5/5
GoogleI deal with a gentleman named Fionn which was absolutely helpful and he gave me the best service and the best deal on everything I needs. He made the moving process very quick and easy. Many thanks Fionn...nuff respect!!!
Jamalex · 28 July 2019
★★★★★ 1/5
GoogleLazy, counter productive. Once they get your business they become very hard to contact (don't answer the phone) give you wrong information. Please think twice before doing any business with these people. Please look around a more professional agent, you thank me in the future.NegativeResponsiveness, Quality, Professionalism, Value
Matty · 20 June 2021
Agent replied · 19 June 2024
Good afternoon, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk
★★★★★ 5/5
GoogleIt was touch and go for a long time, but we eventually got there. Without the patience and professionalism of Jenna, it wouldn't have been possible. Getting the keys to the flat was a very sweet moment. Thank you guys.
S · 30 July 2022
Agent replied · 30 July 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best experience I had
Professional, expert , kind , polite
I will definitely suggest them to anyone who is looking for something to buy or rent 👍 …
Farid · 6 August 2023
Agent replied · 27 August 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
