Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe communication was bad. We had serious issues with huge leaking and they replied a month later! We were sent bills with penalties cause they were expired but we had never received the bill on the first place.
Lena · 31 October 2020
Agent replied
Hi Lena, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleAbsolutely professional.
Special thanks for help and cooperation, also brilliant contact to Samantha Harden. That's what I call the professional approach to a customer.
Example for other Estate Agents.
Overall, thanks for cooperation for all crew. It was a pleasure to be a customer.
Lucas · 31 July 2017
Agent replied
Hi Lucas, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Bairstow Eves in the East-Croydon branch. Kind regards.
★★★★★ 5/5
GoogleJenna provided an excellent service as our estate agent: always kept us up to date and helped to keep everything moving forward. Friendly and knowledgeable, too.PositiveResponsiveness, Quality, Professionalism
D&T · 20 June 2022
Agent replied · 19 June 2024
Thank you so much for this fantastic 5* review. We really appreciate your kind words. Best wishes Graham, Customer Relations
★★★★★ 5/5
GoogleExcellent customer service!
My partner and I are new to the whole ‘searching for the right place’ and we spoke with a gentleman called Easton, who made us feel at ease, comfortable and confident in our new search.
B · 30 July 2020
Agent replied
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
★★★★★ 5/5
GoogleDoug and Hayley have been great in helping me find a new flat. Would definitely recommend
Zach · 30 June 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThis agency helped me a lot with my house and i am very gratefull for what they have done for me especially SOPHIE MCELHINNEY who helped me a lot
i recommend this agency for everyone who want to find a nice home
Stanescu · 31 July 2017
Agent replied
Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Sophie and everyone involved at Bairstow Eves in the East-Croydon branch. Many thanks.
★★★★★ 5/5
GoogleOn our property searching journey we visited Bairstow Eves and was attended to by Easton. He is an amazing and helpful agent. Always attentive and consistently went above and beyond to give us the best experience. Highly recommend!
De'Laire · 9 December 2019
Agent replied
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna
★★★★★ 5/5
GoogleExcellent service start to finish - good number of viewings arranged in first couple of weeks, and an offer was made fairly quickly. Very helpful and professional service from all staff to ensure it proceeded through to exchange.
Jeremy · 28 July 2019
Agent replied
Thank you for the great 5* review. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Bairstow Eves in the East Croydon branch. Kind regards, Sarah
★★★★★ 5/5
GoogleLuarna has delt with my rental property for over 4 years now and ive always had a good experience witj her im never waiting around for updates and any problems i have are dealt with instantly very happy
Lauren · 28 July 2019
Agent replied
Thank you Lauren for letting us know that Luarna is carrying out a fantastic job. Best wishes, Mark
★★★★★ 1/5
GoogleIncompetent, slow, very unprofessional. They sat on jobs for more than six months then rushed them out after the deadline. Always had to be chased 10+ times for the smallest thing. Absolutely horrible "service".
Nick · 2 December 2020
Agent replied
Hi Nick, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 1/5
GoogleThieves. DO NOT GIVE THEM ANY HOLDING DEPOSIT. THEY WILL STEAL IT AND IGNORE YOU AFTER!!!
Nur · 1 May 2023
Agent replied · 30 July 2023
Good afternoon, We note that you have spammed several of our accounts with the same comments. If you wish to discuss any concerns you can contact us with full details to Review@Countrywide.co.uk.
★★★★★ 1/5
GoogleIncompetent, slow, not professional. They say on jobs for more than six months then rushed them out at the last second. Always had to be chased 10 times for the smallest thing. Horrible 'service'.
Nick · 27 September 2020
Agent replied
Hi Nick, Please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind Regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleI wish to express my sincere thanks to Mr Fionn Bibby whose professionalism in listening to my property requirements and gifted me the perfect studio in the perfect location. I would certainly recommend his services to others.
Mark · 28 July 2019
Agent replied
Hi Mark, Thank you once again for your wonderful review. I'm pleased to see that you benefited from the passionate and personal approach taken by Fionn and the Bairstow Eves team in East-Croydon I will pass on your kind comments to Fionn and the entire team at the branch. Many thanks.
★★★★★ 5/5
GoogleFahim at Bairstow Eves has been fantastic during the moving process. He was really attentive and goes the extra mile!
Philippa · 2 December 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe would definitely recommend bairstow ewes. A big thank you to Jordan who made the move in process very easy.
Nitheesh · 28 July 2019
★★★★★ 5/5
GoogleMyself and my partner were really impressed with the help and service we received from Jake. He was very friendly and helpful and put us at ease throughout the process of finding somewhere to rent!
Rachel · 28 July 2019
Agent replied
Thanks for your 5 star rating and review Rachel. Great to read that Jake provided a professional and effective service to you in finding a property to rent. Best wishes, Tracey.
★★★★★ 5/5
GooglePolite, friendly and ALWAYS solves any issues l have. Thanks for being the best estate agency. All of you are fab
Lucy · 30 July 2022
Agent replied · 30 July 2023
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a good experience renting a property from them. Sophie and Samantha were professional and very helpful.
Amitabh · 28 July 2019
★★★★★ 5/5
GoogleJared was very helpful during my search for a flat. He helped me through the whole process. Thanks
Blessing · 28 July 2019
★★★★★ 5/5
GoogleExcellent service from Doug who was our negotiator. Was very supportive and kept us up to date at every step. Could not have asked for a better estate agent. Would 100% recommend his services!
Daniela · 28 July 2019
Agent replied
Thank you for the great 5* review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at the Bairstow Eves branch.
Best wishes, Lucy.
★★★★★ 5/5
GoogleAlex guided us through a particularly slow lengthy purchase and helped move things along wherever possible. Honest, diligent service!
Suzie · 3 September 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleMy agent was Richard Spencer, whose expertise professionalism and honesty immediately generated a great level of trust.
Junior RichardsPositiveQuality, Professionalism
Junior · 20 June 2022
Agent replied · 19 June 2024
Thank you for your fantastic 5* review and kind words. Kind regards, Graham, Customer Relations.
★★★★★ 5/5
GoogleI'd highly recommend Bairstow Eves to anyone. I say this especially because of Jake Moore. His professionalism and willingness to help was very much appreciated and made the entire moving process that much smoother.
Lanre · 8 July 2018
Agent replied
Thanks Lanre, best wishes, Mark
★★★★★ 5/5
GoogleFionn helped me find a place to rent very quickly.. He was very attentive, personable and helpful throughout the whole process. He made it very easy and efficient.
I would definitely recommend him
Joel · 31 July 2018
Agent replied
Hi, Joel
Thank you for leaving this review and thank you for the 5 stars as well! It's great to hear that Fionn helped you every step of the way and all the best in your new place.
Kind regards, Chris
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.