Anscombe and Ringland London reviews

★★★★★ 5/5

Google

After a nightmare of a property search, we were extremely pleased to come across Danielle, who helped us find our new home in St John's Wood. Danielle was extremely helpful and professional throughout the viewing and contracting stages; not to mention extremely patient with a couple who were renting for the first time and bombarded her with dozens of questions a day! Despite that, she remained extremely friendly, patient and responded to all our queries with a very quick turnaround. I think what really set Danielle apart from any other agent we had previously worked with was her ability to go above and beyond her role. Even after we had taken possession of the property, Danielle continued to help us sort out management issues (which was not her domain!) and was always available at the other end of the phone to help sort out issues with the property or to put us in touch with the right people / department. I think she's set an outstanding example in managing her client relationship and still remains a key contact for us at Anscombe & Ringland.

Mohammed · 30 July 2016

★★★★★ 5/5

Google

I recently moved in my beautiful studio flat thanks to Anscombe & Ringland in St Johns Wood and especially Zoe Sophocles. Zoe was super efficient and professional and very kind and supportive in the process -- it took less than a week to arrange the offer and secure the flat. Thank you very much Zoe, I was very lucky to have had you as my agent! I definitely recommend Anscombe & Ringland. The taxes are low compared to other agencies and the contract can be signed online which is great for people with non-flexible working hours. I had great service too from all people I talked with on the phone.

Hristina · 30 July 2016

★★★★★ 5/5

Google

I had a great experience with Anscombe & Ringland. First off, Dean was very friendly and explained clearly their way of working without playing any games (in the way many other real estate agents do). After that I was very impressed by the follow-through methodology used by the office, showing the number of visits per week, as well as them organising visits right away and being very proactive. And I also want to specifically recommend Gideon, who has been very pleasant to deal with, always keeping me up to date, really following the deal through every step, from following up on leads, to second visits, and even helping to follow up with the buyers and solicitors on all the details so that the deal eventually went through in very large part thanks to his efforts. I was very pleased with the deal and the service I got, and Gideon has been very helpful. Thank you.

Laurence · 30 July 2016

★★★★★ 5/5

Google

I've recently used Anscombe & Ringland to help find a property to let in St John's Wood. Zoe Sophocles was the lettings negotiator that helped me with my search and she was absolutely brilliant throughout the whole process. She recognised quickly what I was looking for in a flat and tailored the viewings to meet my requirements exactly. She helped arrange viewings at short notice and at times that were convenient to me, which was often over weekends and evenings. Zoe was very friendly, communicative, knowledgeable and proved an excellent negotiator. She helped considerably to take the stress out of finding a new flat. I don’t usually write reviews, but the outstanding customer experience that I received motivated me to highly recommend Zoe and Anscombe & Ringland to anybody looking in and around the area.

James · 31 July 2015

★★★★★ 5/5

Google

For renting property working with Shari. Happy with process

Natalya · 13 December 2025

★★★★★ 5/5

Google

My wife and I just moved to London and, while looking for a flat, we were strongly refered to Anscombe & Ringland. There we met Vera Wang, an amaizing professional, extremely helpful and knowlegeable. Vera took us to visit the two options they had that closely matched out budget. She quickly understood our priorities and at the visit highlighted the positive aspects and pointed out the setbacks of each property. By far were the best two options we've seen. We've never rented in London and Vera patiently helped us with all the details and answered all of our of questions (and we had A LOT of questions). Unlike a few other estate agents we've encountered, Vera is very dependable and showed genuine willing to help us. She explained all the costs and expenses involved so we had no unpleasant surprises. Sensitive to to our budget she even helped putting a winning proposal for the landlord. She has our highest recommendation!

Bruno · 31 July 2013

★★★★★ 5/5

Google

Thanks to Anscombe & Ringland (Charles Lewis Daniel in particular) for their handling of the sale of the Hamilton Terrace flat for us and securing a motivated buyer at asking price, and assisting towards a swift completion. Their approach has been highly professional and I have particulary appreciated been kept fully informed with regular updates during the process. Their willingness to 'go the extra mile' with regards to making sure that viewings have gone smoothly has also been noted. I have every faith that Charles and the team will secure a buyer for us for the Garden Flat in the next couple of weeks.

Tim · 31 July 2013

★★★★★ 1/5

Google

Dominic is good guy but Jack Vacher not. We now moved to Marylebone but got better place Jack trying to cheat us pretend other offers but no offer no buyer. We not from London we from Arabia and he take advantage

Rabia · 24 February 2020

★★★★★ 5/5

Google

Just wanted to say thanks to the whole chancellors team but especially Ella who was incredibly helpful. Professional and attentive throughout the entire process.

Reece · 31 December 2022

★★★★★ 5/5

Google

it was a real pleasure to work with Jerome on finding a flat ! My time was counted so i needed to find the perfect flat in an almost unrealistic amount of time . He clearly understand my criterias and need . i would strongly recommend him to anyone who is looking for a flat ! Now thanks to him i live in the perfect flat . Many thanks Jerome for the wonderful work you did !

Angie · 25 November 2012

★★★★★ 5/5

Google

Ella was super helpful. She understands your needs, listen to you carefully and responds very quickly. Had a best experience with her as our agent.PositiveQuality, Professionalism, Value

M · 22 June 2022

★★★★★ 1/5

Google

Highly recommend to avoid this agency. They are unprofessional, disorganized and amateurish. Right from the start of tenancy to the end, following are the things they could not get done smoothly: 1. contract signed in time 2. release of keys for move in 3. disclosing material information regarding the property such as imminent construction project on the floor above the apartment 4. Managing checkout process (inventory clerk entered the property by lying to the end-of-tenancy cleaners without our authorization or providing us notice) 5. Return of deposit (still hoping for them to reply to our emails regarding return of our £4k plus deposit). Landlords- please go to an agency that can actually manage tenancy and has a head on their shoulders. Tenants- highly recommend to just avoid engaging with them, otherwise you will be inviting a lot of headache and stress.NegativeResponsiveness, Quality, Professionalism

Kunal · 25 August 2021

★★★★★ 5/5

Google

Miles was great - helped us find our dream house to rent. Was response and navigated is through the process well!

Tessa · 1 December 2022

★★★★★ 5/5

Google

I have stayed in SJW for more than 10 years and tried many estate agencies and agents. I can confirm that Anscombe is the best for the quality of its people and especially Nicholas Madden-Kenny at A & R St John's Wood for his long experience, transparency and his execution. I have appointed him sole agent on all my transaction in NW8 which testify the trust you can build with Nicholas.

Ihab · 31 July 2014

★★★★★ 5/5

Google

My agent Ella Harris was absolutely the best. She was responsive and made the whole process super easy for us.

Rachita · 29 July 2022

★★★★★ 5/5

Google

Arranged and met Riley for a viewing in St. John's Wood. He was clear and timely with his communication, did his homework on the flat before I arrived, and has been efficient in following-up. I'd definitely work with him again!

Rayan · 25 July 2024

★★★★★ 5/5

Google

From the minute Hussein picked the phone up, things went in such smooth and trouble free manor. Hussein understood what I was looking for. He is professional, honest & easy to communicate with and was very responsive between myself and the sellers. it was real pleasure to work with I would highly recommend hussein to anyone looking for a property.

Max · 30 April 2023

★★★★★ 1/5

Google

My partner and I had the WORST experience with an agent called Jack last year in summer. He was dishonest about accepting our offer. He confirmed a townhouse twice in writing. After the initial legal process started, Jack withdrew the townhouse. We were left stranded from New York, with our furniture en route & ended up staying in a hotel temporarily with my partner & paying even more to store all our deliveries. Payment had even been taken from us by this agency. We were extremely horrified by this estate agency. I just want to warn others out there that we found much better agents in St John’s Wood.

Hannah · 24 February 2020

★★★★★ 1/5

Google

This particular branch is fraudulent they advertise old properties they once had to seem as though they still have plenty of properties in portered buildings. I live in abbey house Westminster and they have an ad for a property in my building. I cannot say the flat number but I will be in contact with the landlord to notify them as it’s effecting my sale. Another agency also has the same property on the market for £125,000 more. They’ve also had it up since 15th May 2018 and refuse to take it down by claiming it’s under offer. I’ve messaged them numerous times and it seems it’s been under offer now for a year and a half!!! Wow these must be the slowest negotiations ever. Absolute clowns.

Chris · 29 October 2019

★★★★★ 5/5

Google

Good rental experience. Thanks to Miles who helped me a lot. Very friendly and conscientious.

Jiaxuan · 1 December 2022

★★★★★ 5/5

Google

I recently rented a flat from chancellors and Miles was very helpful in coordinating.

Ritu · 1 December 2022

★★★★★ 5/5

Google

Very professional agency, great customer service. Finding a flat is relatively difficult for me as I do need a few accessibility requirements and Ella from st johns wood agency was super quick and professional in coming up with potential flats. The agency's manager, Bobby, was also very understanding, professional and helpful in dealing with my query. Highly recommend.

Ahmed · 1 November 2022

★★★★★ 5/5

Google

Smooth process from finding the flat to process of signing. Miles and Bobby at the St John’s Wood practise were efficient and reassuring in making sure I secured the property I wanted

Ibilola · 3 August 2024

★★★★★ 5/5

Google

We rented a property through Anscombe 2 months ago and were assigned Zoe Sophocles. Zoe was extremely professional in her dealing with us and ensured that she fulfilled all her commitments regarding appointments, getting all details of the property. She displayed lot of patience and empathy during the entire process. We would certainly recommend her to friends.

Swapna · 29 July 2019