Anscombe and Ringland London reviews

★★★★★ 1/5

Google

A 5 star review turned into a 1 star. Miles was great in showing us the property & was helpful throughout. Unfortunately he just does the selling though, property management is dealt by others. The head office does the property management, so my review is more towards them than anything. The check-out process was really not smooth and they treat landlords and tenants like idiots to be honest. Classic dodgy agent tactics, took ages to release our deposit, encouraged their landlord to add random charges, excessive charges, poor check-out process, poor communication, no real management of the property, the list goes on. Obviously they lost out on all the proposed deductions when it went the full distance, as TDS saw through the lies almost immediately. They thought they could strong arm the tenants into paying, very naive.

Suraj · 3 August 2025

★★★★★ 5/5

Google

Huge thanks to Shari for all her help. She really took the time to understand what I was looking for and found the perfect spot in St John's Wood area. Her communication was excellent throughout, and she went above and beyond to get everything sorted quickly.

Alejandro · 23 March 2026

★★★★★ 5/5

Google

Thank you to George Giannoulis for a rapid service. Secured an amazing apartment for me in SJW that was absolutely perfect. He is a dream to work with. Very clear and very efficient. Just a great guy.

Jason · 6 April 2026

★★★★★ 5/5

Google

I had a great experience with this real estate agency. The whole team was very helpful and attentive throughout the process. A special thank you to Shari, who was incredibly kind, responsive, and professional. She always replied very …

Maria · 13 March 2026

★★★★★ 5/5

Google

Thank you Shari for making my venture into rental search so assuring. Relocation to a new city can be daunting but having viewed 3 properties directly with Shari, I felt at ease and relieved she knew exactly the criteria I was looking for. Keep being a superstar in a world where many are chasing metrics, she really cared.

Vicky · 26 August 2025

★★★★★ 1/5

Google

Extremely frustrating service. I do not usually leave any sort of reviews but this one is worth a read for anyone considering renting with this agent. They have only been helpful during initial sales stage, HOWEVER as soon as we signed the contract, the responsiveness and service is no where to be found. They manage flat directly for tenants, meaning when things need to fixed we have to contact their property management who does an extremely poor job. We had multiple incidents where things need to be fixed in our flat, every time our emails and calls kept getting ignored for days (during opening hours) until we had to send multiple chasers and someone finally picked up with no sense of urgency etc. it generally feel like anything we need help with nobody is there to help, and it takes huge amount of effort from tenent side to even talk to them. I’ve been living in London for 5 years and used few different agent across London this is one of the most unprofessional, and I caution everyone who attempt to rent/buy via this particular agent.

Liu · 30 March 2026

★★★★★ 5/5

Google

Shari Mccbatty has been a very dedicated Property agent, who took time to understand our family’s requirement in our house search. Well done Shari, and thank you for helping us

Shubhashansha · 13 March 2026

★★★★★ 5/5

Google

I had a great experience working with Shari. She was incredibly helpful throughout the process and consistently sent me a selection of really great properties that matched exactly what I was looking for. She was always professional, responsive, and quick to follow up, which made everything feel smooth and stress-free. Overall, she was an absolute pleasure to work with and I’d highly recommend her to anyone looking for a reliable and efficient estate agent.

Akansha · 23 March 2026

★★★★★ 5/5

Google

We extend our heartfelt thanks to Miles Freeman for securing our flat. It was a rollercoaster process, but in the end, the lease was successfully worked out to the satisfaction of both sides. Throughout, Miles was not only tenacious but also empathetic. He genuinely wanted to make the flat work for us and this was evident as he skilfully balanced persistence with giving the landlords the space they needed to make their decision.

Alison · 19 October 2024

★★★★★ 1/5

Google

We rented an apartment they delayed making a recommendation so that we would not be able to move out and pay for the rented apartment from their agency in the future. Later we found another apartment and resolved the issue with the recommendation without their participation. Then there were strange manipulations with deadlines that had to be paid additionally. It turned out that they had 33 days in August.😀 it turned out that instead of 7 days they calculated 9 days. Mold was forming in the apartment due to freezing of the floor. The agency indicated that the mold was dirt; they know better. The deposit refund amount has been agreed upon, but is not being returned. They simply ignore our letters and requests for the return of the deposit. Upd. The deposit was returned almost 3 months later. I demanded a refund of my deposit almost every day.

Nelli · 30 November 2023

★★★★★ 5/5

Google

Shari made the process of finding a home much easier for me. She responded to my questions quickly and was extremely helpful. Thanks to her, I was able to rent a place quickly and effortlessly.

Nur · 3 August 2025

★★★★★ 5/5

Google

George Giannoulis is a great relator! We found us a great flat. Highly recommend

Tamar · 13 February 2026

★★★★★ 5/5

Google

George was super helpful, flexible and honest while I was doing viewings with him and he found me the perfect place!

Luke · 13 December 2025

★★★★★ 5/5

Google

Shari was very helpful and responsive

Shivangi · 13 March 2026

★★★★★ 1/5

Google

We are incoming student in UK which currently not live in UK searching for apartments. The agent Ella was really nice and responsive at first place, but once she got the contract signed, she just disappeared and become hard to reach. She was very pushy when signing the contract and promise that she would support us with move in. But during the move in day, she refuse to give us the key because our credit card payment hasn’t arrived in their account yet. But I have made my payment 3days before, which is the suggested day in their previous mails. Then they claimed that 7 days is needed, and refuse to let us move in in the scheduled dates with bad attitude. after we finally moved in, we found that the house is not clean and the promised microwave is not here. She just hand the key to us in the front gate and never come up and do the first check with us. She claimed that she heard from previous tenant that there would be microwave and then she pass the messaged to us, which is really unprofessional and we regard it as a lie to make us sign the deal. In overall, the experience is unpleasant.

Viola · 1 December 2022

★★★★★ 5/5

Google

Fantastic experience working with Bobby and team. Secured us an excellent rental and was professional, responsive and efficient. Moreover, we had a difficult hurdle to navigate in terms of completing some urgent repairs at our property in a limited time frame and Bobby and the team came through for us and handled the situation fantastically. All round brilliant experience and look forward to working closely with Bobby and team in the future. Happy to provide any reference too.

Ben · 1 December 2022

★★★★★ 5/5

Google

Thank you Shari for being helpful and patient with us

Sadaf · 13 December 2025

★★★★★ 5/5

Google

Shari was great! She was super quick with getting our offer in, and an absolute pleasure to work with!

Seona · 3 August 2025

★★★★★ 5/5

Google

This review is long overdue. I worked with Miles Freeman to secure my current lease in St John's Wood and can't be more happy with my flat. Miles was very friendly and patient in addressing all my questions and concerns, especially given the whole process was quite new to me. He definitely made the entire process a lot easier. Highly recommend Miles and the agency!

Spurthi · 1 December 2022

★★★★★ 5/5

Google

George is a great help. Really kind and helpful and very efficient!

Melania · 3 August 2025

★★★★★ 5/5

Google

I would like to thank Shari for all her help!

Daria · 3 August 2025

★★★★★ 5/5

Google

I was amazed by the communication with chancellor’s saint johns wood, and the help provided by Miles and bobby, they made everything easy for to find my new home, especially Miles with his positive smile on the face and welcoming altitude Thank you Miles & Bobby

Souheir · 22 February 2024

★★★★★ 5/5

Google

Incredibly helpful and kind customer service; Miles Freeman was there for me the whole time and made everything go off without any problem. In all cases, the response time was lightning fast, and the tone of the correspondence was kind and approachable. The quality of service I received was superior than anything I've received from other organisations.

Alaa · 1 December 2022

★★★★★ 5/5

Google

I worked with Tom trying to find a property for rental and it was one of the best experiences I've had during the process. Tom is friendly, helpful, informative and timely and I would recommend working with him to anyone looking for properties.

Zachary · 1 October 2023