Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 π π π π π. Thank you to all at Andrews for making my business workable.
DAVID Β· 1 November 2023
Agent replied Β· 12 June 2024
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
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5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
Hannah Β· 24 May 2023
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5/5
TrustpilotMolly has been a fantastic helpβ¦
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
Adrian Β· 16 August 2023
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1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
Andras Β· 12 May 2022
Agent replied Β· 12 June 2024
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
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5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Oli Β· 20 July 2024
Agent replied Β· 23 August 2024
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
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5/5
GoogleWe had an excellent experience with Andrews estate agent in Kingsbury. Salim the saleβs consultant was friendly and very helpful and pleasant to deal with. Would definitely recommend him and the agency to everyone.
Fatema Β· 16 April 2024
Agent replied Β· 19 June 2024
Hi Fatima, really pleased to see that Salim has been a great help to you so far and been able to assist you with your search, thank you so much for leaving a review. Thanks, Rhys
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5/5
TrustpilotLooking forward to a new family home
Nancy was the best estate agent we worked with during our property search. Very personable, quick to respond and knowledgeable. She closed our deal really fast and now we are looking forward to the conveyancing process to move to our new family home.
Kayleigh Β· 7 March 2022
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5/5
Trustpilota very positive experience
Hello, We rented a house from Andrews property group while ours was fully extended and renovated and I just want to leave a good review for this company as it was an absolute pleasure to rent a house from them. They have always looked after all the things to make sure it's safe, like electrics, sockets, plugs, central heating, plumbing , they requested the gas meter to be changed when my gas provider wasn't interested. They placed 2 safety boxes for the key so I don't have to be at home when the subcontractors came. We just left the house on 3rd of May and already have the full deposit back plus interest. I had to leave a review as this type of care , professionalism and seriousness is hard to come by especially in the lettings industry. Big thank you to the Property Manager Nicola, which has replied fast and was super efficient with all that the property or I, needed.
Oana Β· 11 May 2023
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5/5
TrustpilotFriendly, efficient staff & company
Me and my husband were looking for a flat long time. Moving forward, one day we found a flat on Andrews which we liked to view. From the first touch with the letting agent, we were content and happy with their professionality. Sameer, was our negotiator. He spend time with us to explain in details all our queries, he find time for us for even second viewing of the flat and and giving us advise of how to apply, utilities advises,important information etc. A big thank you, since all the period which we have been looking for a flat, most of the agencis are not showing true hospitality to the customers, moreover, for them is the same who will get the flat, do they need more help maybe etc. Samer proove us the oposite. Thank You!Sandra & Zoran
Sandra Β· 9 May 2023
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5/5
TrustpilotSteve was genuine and honest great service
Steve was great very informative friendly and helpful infact i would say he was probably the most honest and reliable agent we have had so far just wish he was the agent selling our house.
Michelle Β· 1 February 2023
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5/5
TrustpilotGreat service from Luke Timms in Leasehold
We live in a Victorian conversion which requires considerable upkeep..followed Luke from another company as I know heβs got the expert knowledge to manage this. Great so have the peace of mind that our lovely old building is in safe hands.
Melanie Β· 12 November 2023
Agent replied Β· 12 June 2024
Hi Melanie, thank you for taking the time to write us a five star review! Great to see Luke from our leasehold team has been keeping your mind at peace knowing your property is in good hands with him. Thank you again and all the best, Laura.
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5/5
TrustpilotWhen I met with the estate agent
When I met with the estate agent, Shamiya, she was lovely. Was very detailed in how she showed me around and was helpful with any questions I had.
Chantelle Β· 26 July 2024
Agent replied Β· 23 August 2024
Thank you, Chantelle! We're thrilled to hear Shamiya provided such a positive experience. Your feedback is greatly appreciated!
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5/5
TrustpilotExcellent viewing with Shamiya
I had a viewing with Shamiya today and it was a lovely experience. She answered all the questions I had and made me feel supported. Thank you!
Liv Β· 10 August 2024
Agent replied Β· 23 August 2024
Thank you, Liv. It's great to hear that Shamiya provided a supportive and informative experience. We appreciate your feedback!
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5/5
TrustpilotPromt call back to arrange 2nd viewing
Promt call back to arrange 2nd viewing. The agent had good knowledge of the surroundings area and gave a very good impression of how to sell a house.
Lloyd Β· 23 July 2024
Agent replied Β· 23 August 2024
Thank you, Lloyd! We're thrilled to hear our agent's knowledge and promptness made a great impression. We appreciate your feedback!
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4/5
TrustpilotWould recommend
Amy and Rebecca were very responsive and tried their hardest to keep everyone informed during a slightly tricky sale. Would recommend and have used Andrews a couple of times now.
Jonny Β· 16 June 2023
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5/5
GoogleGreat service and amazing as another estate agent on same road valued our property at 700k, Andrews valued it at 800k and got us close to the price. Would definitely recommend to others
N Β· 16 April 2024
Agent replied Β· 19 June 2024
Hi there, thank you for taking the time to write us a five star review. Fantastic to see you received great service and found us amazing! I am so glad we were able to help and thank you for the recommendation too. All the best, Laura.
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5/5
TrustpilotI have had many dealings with Andrewsβ¦
I have had many dealings with Andrews both with sales and rental and have always had great experiences with them. This time I found Raluca very helpful.
Susan Β· 22 July 2024
Agent replied Β· 23 August 2024
Hi Susan, thank you for the five star review. Amazing to see you've dealt with us numerous times over the years and fantastic to see you've always had great experiences with us. Thanks, Rhys
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5/5
TrustpilotI recommend Andrews through 25 years of use
We have using Andrews to manage the letting of our residential property for 25+ years. As ever, we have been thoroughly satisfied with their performance. Here's to another 25 years!We have been delighted to welcome Tomasz Faba of the Southfield branch as our new advisor and first point of contact to help us let our property. Tomasz seamlessly negotiated a slightly tricky tenancy changeover. He was totally professional, very patient, showed great knowledge and experience, and constantly cheerful! I look forward to working with him again.
Tamsen Β· 15 March 2023
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1/5
TrustpilotShockingly bad
Shockingly bad. Andrews have recently taken over the Coop group contract to manage on behalf of the freeholder. It's hard to tell whether they are just grossly incompetent or attempting to defraud the leaseholders by issuing spurious invoices. Either way if I was a freeholder I'd avoid asking Andrews to manage my portfolio.
Mark Β· 30 August 2022
Agent replied Β· 12 June 2024
Hi Mark, weβd like to look into what has happened here for you. Please could you contact our central support team with some more details (at wecare@andrewsonline.co.uk) so that we can investigate?
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5/5
Googlethanks to Sumita Jolly from andrews she its the bestPositiveQuality, Professionalism, Value
Alex Β· 25 August 2021
Agent replied Β· 19 June 2024
thank you for leaving us such a great review.
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5/5
TrustpilotGreat service
Justine kept us up to date during a long sale and purchase. She was always available to help us through the process. Brilliant service from all of the staff. Would use again.
Pip Β· 27 February 2023
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5/5
GoogleThank you Andrew agency and staff member bcoz finally I got my first rental house in uk and big thanks to sumita Jolly fully help to me
Hitesh Β· 25 July 2023
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5/5
TrustpilotA credit to the business
Reece was both professional and honest, acting with the upmost integrity. He had fantastic knowledge of the local area making our viewing and decision making much easier.
Ricky Β· 24 July 2023
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5/5
TrustpilotAfter purchasing a property Luke Levyβ¦
After purchasing a property Luke Levy and Jill Nicholson went above and beyond to ensure we could exchange and complete asap!! It's been a long process (due to solicitors) Jill stepped in to speed things up! FULLY RECOMMEND!
Gemma Β· 1 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.