5/5
TrustpilotWould recommend
We had some complications with the sale of our property but Benga and Duane were both super helpful throughout the whole process. Would definitely use Andrews again
Trusted Agent profile · London
Andrews Letting and Management reviews in London
★★★★★
2,507 reviews across 2 platforms
526 Kingsbury Road, London, NW9 9HE
Part of Andrews, see every office.
Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,507 reviews on two platforms, including 362 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotA thoroughly enjoyable experience
A thoroughly enjoyable experience. E mails/Telephone calls answered on time. From the viewing to the after sales team I have been dealt with both professionally and courteously! Special thanks to Katie Maggs she has been a diamond!
5/5
TrustpilotExcellent communication
Really pleasant experience with Andrews. Both Di and Jean-Pierre were excellent communicators. They were responsive and supportive every step of the way. They really fought for our corner and made the experience easy for for us.
5/5
TrustpilotWe have been customers of andrews…
We have been customers of andrews mordern branch for 3 years. We had a lettings issue and could only speak to the sales manager Brian who was available. Even though it was not Brian’s department, he went above and beyond to help resolve our issue. He followed up days after to ensure the issue was resolved. Brian understands how to treat customers and is the main reason we will continue to stay with andrews.
5/5
GoogleVery professional and take the time to ensure all your questions are answered to your satisfaction. Communicates complicated use of jargons in a clear and easy to understand manner.
Agent replied · 19 June 2024
Hi Ali, thank you for taking the time out of your day to write us a five star review. So pleased to see that the team in Kingsbury have been on hand to help you through your property journey and have been explaining everything clearly for you. Thanks, Rhys
5/5
TrustpilotJanine
Janine, thanks for all the supports extended. very professional in managing things. i was able to manage things at time when i was out of station.
Agent replied · 12 June 2024
Thank you for the review. We know that Janine will really appreciate seeing your feedback. Thanks again, Rhys
5/5
GoogleExcellent customer service. Ranjan was very helpful and professional.PositiveQuality, Professionalism
Agent replied · 19 June 2024
thank you for leaving us such a great review.
5/5
TrustpilotEnd of Tenancy
Great response and determination shown by Raluca Bagou in dealing with a difficult end of tenancy situation. Very impressed with her professionalism
Agent replied · 23 August 2024
Thank you, Peter. We're delighted to hear about your positive experience with Raluca. Your feedback is greatly appreciated.
5/5
TrustpilotExcellent service
Excellent serviceAshley sold my uncles house, was super helpful throughout the process and did beyond his job as I wasn’t local. Highly recommend Ashley and the team at WOT
5/5
TrustpilotSarah has always been a great help with…
Sarah has always been a great help with the letting of my small flat.
Agent replied · 25 December 2024
Thank you Daphne, for your kind words. We're thrilled to hear that Sarah has been a great help with your flat. Your satisfaction is our priority! Best wishes, Jake
5/5
TrustpilotNot a single complaint!
The emails were prompt.Everytime I spoke to a member of staff they were so pleasant, I'd like to mention Shannon, Issy and Molly in particular!
Agent replied · 23 August 2024
We know the Andrews lettings team will really appreciate your feedback. Fantastic to see you always got a prompt response when needed. Thanks again, Rhys
5/5
TrustpilotHayley was so helpful today with us…
Hayley was so helpful today with us finding our new home, very polite and helpful and confident in her job, highly recommend talking to Hayley.
5/5
TrustpilotKatie Maggs was a brilliant help in the…
Katie Maggs was a brilliant help in the process of buying a property in Bristol. She was professional, friendly and very efficient in getting what we needed in order to exchange and complete.
1/5
TrustpilotSold an unsafe flat
After signing the contract and paying rent and the deposit, I was told (2 days before I moved in) the flat was unsafe because it didn't have a thermostat and got told to live somewhere else until they got it fixed.
Agent replied · 12 June 2024
Joseph, I'm sorry to hear about your experience. I would happily look into this further if you are able to provide a little more detail. My email is choward@andrewsonline.co.ukKind regardsCarl HowardGroup CEO
5/5
TrustpilotVery prompt
Very prompt. Well done Steve, hoping you help me to find my dream house.
Agent replied · 25 December 2024
Thank you, Elena! We're thrilled to hear about your positive experience with Steve. We look forward to helping you find your dream house! Best wishes, Jake
5/5
TrustpilotThe people I dealt with were professional and friendly.
The people I dealt with (James and Janine) were very professional, efficient, focussed and friendly. Their communication was very good and they kept me updated on all aspects of the sale process at all times.
Agent replied · 12 June 2024
Hi Martin, brilliant to see James and Janine have been on hand to help you through the sale of your home and updated you at all times. Thank you for the five stars and all the best, Laura.
1/5
TrustpilotLeasehold Incompetence
Incompetence of the highest level.Staff turnover is shocking which says it all.Be prepared to go into legal battle over negligence to get them to do anything.Do not buy a leasehold property if managed by Andrews.
Agent replied · 12 June 2024
Thank you for your review of Andrews Leasehold Management. I am sorry to hear that your experience has been poor. We did have some issues with our leasehold business historically and the new leadership team has been working hard since October 2022 to address these issues. I am satisfied that improvements have been made although conscious it takes time and that may not be your experience.If you were to email me at choward@andrewsonline.co.uk I would gladly review your experience and respond in full.Kind regards,Carl HowardGroup Chief executive
5/5
TrustpilotAttentive Staff
Attentive staff (Sarah Robinson & Jasmine Glyde) who keep us informed on legislation ensuring our properties are compliant to the latest regulations. Helpful and understanding on meeting our expectations from our property portfolio.
5/5
TrustpilotDeposit return
Sarah was very clear and helpful when explaining the procedures in regards the return of my deposit. Efficient and very polite :)
5/5
GoogleFriendly and helpful service
Agent replied · 19 June 2024
Hi Hongmei, thanks for the five star review. Brilliant to see you had a great experience with us. Thanks again, Rhys
5/5
TrustpilotGreat
Took the time to show the property properly, not rushed through. Was able to answer questions I had. Polite and professional!
Agent replied · 23 August 2024
Thank you, Stacey! We're thrilled to hear you had a positive experience. Our team strives to provide thorough and professional service. We appreciate your feedback!
5/5
TrustpilotShamiya helped us view a house her…
Shamiya helped us view a house her communication was so professional and had all the answers to the questions we had
Agent replied · 23 August 2024
Thank you, Mihaela! We're thrilled to hear that Shamiya provided you with professional and knowledgeable service. We appreciate your feedback!
5/5
TrustpilotMy experience was great
My experience was great, the Andrews Property Group Agents, especially Sameer Jamani, who helped us find the best option to find a home, were very efficient and professional.
5/5
GoogleI rented the property through Andrews. They have a very helpful and supportive team and are always available when you need them. Special thanks👏to Sumita Jolly. She is very kind and open to answer my questions. Definitely recommend Andrews👍. …
Agent replied · 19 June 2024
Good afternoon shivangi Patel, thanks for the review. We’re so pleased to read that we helped make you feel at ease during your move.
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