Every review we hold for the London office, from every platform, shown as written. First names only.
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5/5
TrustpilotProfessional and wonderful!
Andrews has been supportive and professional since the first day I contacted them. Michael V., our agent, is wonderful! He is very responsive and understanding. He showed us the property and gave us enough time to look at it in detail, and he also informed us about the letting process and next steps in a very clear way. Michael's approach made us feel confident and well supported. We also spoke with Michael's colleague, Tomasz, and he was so kind and polite. I would 100% recommend Andrews, as they care about their customers and take them seriously.
Adriana Β· 26 July 2023
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5/5
TrustpilotHighly recommend!
The sales team were very helpful and efficient, especially so as we live overseas. Steven Pearce, theSales manager, is especially knowledgeable and communicated with the buyer and solicitors and promptly replied to all our questions throughout the sale, relieving the stress!
Marcia Β· 12 January 2024
Agent replied Β· 12 June 2024
Hi Marcia, thank you for taking the time to write us a five star review! I am so glad to hear Steven has provided you with excellent communication and always kept you at ease with any questions you had. Thank you for sharing your experience and all the best, Laura.
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5/5
TrustpilotAndrews property group review
Quick response from the staff, Steve and Nancy were very professional and ready to assist, my experience with Andrews was awesome was made to feel special, no prejudice, no favoritism and very transparent with what they do.
Morlyne Β· 20 February 2023
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5/5
TrustpilotRichard was so helpful
Spoke with Richard who was incredibly helpful, took the time to listen to and understand our many requests, and gave me lots of useful information for our rental journey going forwards. Thanks so much !!
Lucy Β· 13 May 2024
Agent replied Β· 12 June 2024
Hi Lucy, thank you for the five star review. Fantastic to see that Richard was able to provide you with a brilliant service and gave you some great insight into the current rental market. Thanks again, Rhys
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5/5
TrustpilotMonika
Andrews Property staff are very quick and efficient as well as professional.I had a few issues that needed to be sorted out when we moved in and I must say I was really amazed with the speed and manor that it got sorted out.
Mr Β· 30 October 2023
Agent replied Β· 12 June 2024
Thank you so much for taking the time to leave us a review, we really appreciate it. It's brilliant to see the team were on hand to assist you, not only finding you a new home but resolving any issues you encountered initially too.Thanks again, Rhys
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1/5
GoogleTheir prices are inflated and they always over value them; Their properties are not in a good state and not in line with the price tag. They end up taking properties of the market when they canβt sell them. Disappointing as they had a good name in the area.
Paul Β· 20 June 2023
Agent replied Β· 19 June 2024
Good afternoon Paul Stevenson, If youβd like to discuss your experience in more details please donβt hesitate to contact the branch to talk this through further.
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5/5
TrustpilotGreat service
Emily showed us around a property twice and was just lovely in every way! Really friendly, approachable and efficient. Also very helpful emails with all viewing information in one place! Thank you Emily π
Rebekka Β· 19 May 2023
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5/5
TrustpilotSumita Jolly
Sumita Jolly, Senior Negotiator at the Kingsbury office, has been so helpful throughout our process with Andrewβs. Always happy to help and has gone over and beyond! Great communication throughout and a pleasure to work with. Thank you for not giving up!
Edita Β· 13 December 2023
Agent replied Β· 12 June 2024
Hi Edita, thank you for the five star review for the team at Kingsbury with particular mention to Sumita. We believe that communication is key in any relationship so it's great to see Sumita has been keeping you up to date through your dealings with us. Thanks, Rhys
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5/5
GoogleSalim showed me flats in the Kingsbury area. He is extremely knowledgeable on the area and very professional in the way he conducts viewings. I would recommend contacting him for any properties in the Kingsbury area.
Sumil Β· 16 April 2024
Agent replied Β· 19 June 2024
Hi Sumil, we really appreciate you taking the time to leave us a review and it's brilliant to see you had such a positive experience with our team in Kingsbury, in particular Salim, thanks again, Rhys.
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5/5
TrustpilotGood and helpful service!!
I viewed 2 listings facilitated by Maria and Ed respectively. They were prompt, helpful and professional in all their interactions - both virtual and in-person. I would strongly recommend Andrew Property Group for your next property search.
Cyril Β· 30 January 2023
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5/5
TrustpilotSarah Robinson
Sarah RobinsonProperty ManagerSuch a wonderful lady, who was extremely understanding and very very helpful! Sarah has offered 5* support and a complete pleasure to work with! Highly recommend!THANK YOU Sarah
Laura Β· 24 August 2023
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4/5
TrustpilotWe were kept well informed during theβ¦
We were kept well informed during the sale process, the sales package produced for potential buyers was of a high quality.Zena Gasson is a highly experience negotiator, we appreciated her enthusiasm and support through the process.
Della Β· 23 February 2023
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5/5
TrustpilotHouse Viewing
Their customer/ Client services is impeccable β¦.. Nancy & her colleague were absolutely fantastic in dealing with my family during our house viewing session. Despite our unfortunate late arrival to the appointment, they both waited for us & welcomed us with smilesβ¦.. Thank you guys
Christian Β· 15 September 2023
Agent replied Β· 12 June 2024
Hi Christian, what a great review for the team in Horley, with special mention to Nancy. We know that life doesn't always go to plan so really pleased that Nancy was happy to wait for you to arrive and show you round a potential new home. Thank you for the review, Rhys.
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5/5
TrustpilotWe had such a positive experienceβ¦
We had such a positive experience viewing a property with Isaac from Andrews. He was extremely helpful, friendly and professional. Would highly recommend Isaac and the team at Andrews. Thank you for your help!
Lily Β· 22 April 2023
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5/5
GoogleSumita & Salim are very warm welcoming people. They have been very professional & efficient in helping us locate the right tenants for our home. They have made our life easy by being transparent and clear with the whole process from the word get go.
I would highly recommend them to either sell or rent your property. Andrews is a big company but I feel these individuals who work for them are truly an asset to the company and deserve much credit to their wonderful outstanding service they provideβ¦.Sumitaβs approach is very similar that to you walking into the city branch and getting that 6star quality service π
Thank you both for making our journey effortlessly easy
Mr Mrs Patel
Nisha Β· 20 June 2023
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5/5
TrustpilotMichael provided exceptional serviceβ¦
Michael provided exceptional service throughout our tenancy process. He was prompt, professional, and always ready to assist with any questions. His dedication and efficiency made the experience stress-free. Highly recommend!!
Yan Β· 22 July 2024
Agent replied Β· 23 August 2024
Thank you for the five star review. Amazing to see that Michael has been so helpful to you. Thanks for sharing your experience, Rhys.
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5/5
TrustpilotAndrews keynsham 5 star service
Andrews 5 star serviceCould not fault the service provided by Freya and Molly in the keynsham branch. Always kept me in the loop through the whole process. Never to much trouble, just wanted to say thank you really. Would definitely recommend to anyone! ππ»
Chris Β· 4 October 2023
Agent replied Β· 12 June 2024
Hi Chris, thank you for leaving the team in Keynsham a five star review with particular reference to Freya and Molly. Fantastic to see they were on hand to help you through your dealings with us and kept you in the loop. We always think communication is key in any relationship. Thank you again, Rhys
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5/5
GoogleAgents were friendly and helpful that always willing to help.
Anisha Β· 20 June 2022
Agent replied Β· 19 June 2024
Hi Anisha, thank you for leaving us such a great review.
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5/5
TrustpilotExcellent customer service
Excellent customer service. I recently rented a flat through Andrews and Jasmine, who was our letting agent helped us all through the process. She was helpful and responsive. Would recommend.
Vineeth Β· 19 July 2024
Agent replied Β· 23 August 2024
Hi Vineeth, thank you for the five star review. Fantastic to see that Jasmine has been so helpful to you. Thanks, Rhys
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5/5
TrustpilotProperty viewing
Was shown around by Shamiya yesterday. Sheβs a star. Was so patient with all my questions and really helpful and overall a nice and a calm person ππΌ
Bakhtawar Β· 21 August 2024
Agent replied Β· 23 August 2024
Thank you, Bakhtawar. We'll pass on your kind words to Shamiya.
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5/5
GoogleVery helpful and courteous, would recommend.
Ali Β· 16 June 2025
Agent replied Β· 16 April 2026
Thank you, Ali, for your kind words and recommendation. It's very much appreciated.
Best wishes
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5/5
TrustpilotJanine from Andrews has been brilliantβ¦
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Michael Β· 5 June 2024
Agent replied Β· 12 June 2024
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
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5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Jessica Β· 25 July 2024
Agent replied Β· 23 August 2024
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
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5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 π π π π π. Thank you to all at Andrews for making my business workable.
DAVID Β· 1 November 2023
Agent replied Β· 12 June 2024
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.