Trusted Agent profile · London

Andrews Letting and Management reviews in London

4.7

★★★★★ Excellent

2,507 reviews across 2 platforms

526 Kingsbury Road, London, NW9 9HE

Part of Andrews, see every office.

Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,507 reviews on two platforms, including 362 Google reviews rated 4.8.

Google logo

4.8 / 5

362

Reviews on Google

This office

Trustpilot logo

2,145

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have rented a property through Andrews in Putney

I have rented a property through Andrews in Putney for at least a decade and have always found their service to be prompt and efficient. I have particularly high regard for Michelle Smethurst who has always helped me with any issues and treated me with respect. I would highly recommend them.

Guy · 9 May 2024

Agent replied · 12 June 2024

Hi Guy, thank you for taking the time to write a lovely five star review. Fantastic to see your have rented with us for at least a decade now and it is fantastic to hear the team have been there to assist you every step of the way.Thanks again and all the best, Laura.

5/5

Trustpilot

Move On Removals and Storage

From a business-to-business perspective I can't recommend Andrews in Westbury on trim highly enough.Fantastic communication, great personal service, Claire stayed in touch with us throughout the whole moving process and gave us all of the right information at the right time. A true asset to the business, we are now looking forward to working together more in the future.

Rik · 21 November 2023

Agent replied · 12 June 2024

Hi Rik, thank you for taking the time to write a five star review. Great to hear you had fantastic service from our Westbury On Trym branch and received excellent communication from Claire. Fantastic to hear your looking forward to working together in the future! Thank you again and all the best, Laura.

5/5

Google

Im very happy to meet Lorna & Donna. Thank you for finding me my house

Roland · 16 September 2025

Agent replied · 23 September 2025

Hi Roland, thank you for your wonderful review! We're thrilled to hear that Lorna and Donna made your experience a success. Enjoy your new home! Best wishes , Lisa

5/5

Google

I rented a property through Andrews Letting. Very helpful and nice people. Very supportive and always available when you need them. Special thanks to Sumita and Alberto

Manoj · 20 June 2022

Agent replied · 19 June 2024

Hi Manoj, thank you for leaving us such a great review.

5/5

Google

As private owner and landlord, I have been using Mukul services for what feels like over 10 years and I have never been disappointed. In fact over the years I found the bank criteria only getting more difficult and more challenging to navigate. A person like Mukul has become invaluable to reach out to the relevant person in the banking system to get something else as an answer than computer says no!PositiveResponsiveness, Quality, Professionalism, Value

Cedric · 20 June 2022

Agent replied · 19 June 2024

thanks for the review. We’re so pleased that we were able to find the right solution for your particular situation.

4/5

Trustpilot

Our experience with Andrews has been…very positive

Our experience with Andrews has been very positive. Complicated by Covid, we had a difficult end-of-tenancy when we needed to regain our property for our own use. The staff at Andrews, particularly Mike, were extremely helpful in finding us alternative accommodation at very short notice and have been available and supportive throughout. We would not hesitate to use them again.

James · 3 May 2022

5/5

Trustpilot

Great Enquiry Experience

My experience regarding an enquiry into letting our a property was improved by Karen in the Wallingfon office. She took her time to listen to my queries and answered in great detail, with a lot of patience. Overall she was lovely to speak to and has helped positively aid my decisions moving forward.

Customer · 26 March 2024

Agent replied · 12 June 2024

Thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.

5/5

Trustpilot

Jas was brilliant

Jas was brilliant, did a great job and very welcoming!

JJ · 7 December 2023

Agent replied · 12 June 2024

Thank you for the positive review, great to see you had a five star experience with us!

5/5

Google

Benga is professional and helpful. He obviously would have supported his client (the seller) but equally so he supported me as a buyer of the property. I would highly recommend Andrews and Benga.PositiveProfessionalism

F · 20 June 2021

Agent replied · 19 June 2024

Good afternoon Fawad Munir, thanks for the review. We’re so pleased to read that we helped make you feel at ease during your move.

5/5

Trustpilot

PURCHASE

Have exchanged contracts on a residential purchase. The services from Graeme and Issac has been first class. I can not thank them enough for thier professionalism, efficiency and excellent client care they have provided. They made the purchase seem less daunting than i was expecting and looking forward to dealing with them moving forward on differant transactions. Highly recommended.

Premal · 1 June 2022

5/5

Trustpilot

As a contractor I have been dealing…

As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)

Victoria · 21 March 2024

Agent replied · 12 June 2024

Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys

5/5

Google

Sumita visited our home for a valuation, she was very helpful and professional throughout the process. She had great knowledge of the area and I would recommend her.

A · 16 April 2025

Agent replied · 16 April 2026

Thank you for your wonderful review of Sumita's service. We're thrilled to hear she was helpful and professional. Your recommendation means a lot to us. If you need further assistance, feel free to reach out. Best wishes, Jake

5/5

Trustpilot

Jodie has been a great help matching…

Jodie has been a great help matching properties out to me and was very helpful! Couldn’t recommended enough!!

Kate · 27 April 2023

Agent replied · 23 October 2024

Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.

4/5

Trustpilot

Nancy is a friendly and energetic…

Nancy is a friendly and energetic estate agent.

Samiran · 11 January 2024

Agent replied · 12 June 2024

Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners

5/5

Google

Recently had the pleasure of dealing with Andrews. Their lettings department have been exceptionally to deal with especially Salim and Sumita. Both very professional, understanding and efficient with securing me and my wife a new property. Anyone that is looking for their next home I wholeheartedly recommend Andrews.

Hamid · 20 June 2023

5/5

Google

Thank you so much to Sumita for sgowinv us this beautiful property and ro Alberto for all your help with complethe references. You guys are amazing.

Georgiana · 20 June 2022

Agent replied · 19 June 2024

Good afternoon Georgiana Rotareanu, Good morning Georgiana Rotareanu, thank you for your review.

5/5

Trustpilot

I have to say that Michelle…

I have to say that Michelle Smethurst​​​​is great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.

Shenay · 2 July 2024

Agent replied · 23 August 2024

Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys

5/5

Trustpilot

Fantastic company

We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.

Ugur · 2 July 2024

Agent replied · 23 August 2024

Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys

5/5

Trustpilot

Professional and helpful

Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!

Ruth · 8 March 2024

Agent replied · 12 June 2024

Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.

5/5

Trustpilot

We had a wonderful experience viewing a…

We had a wonderful experience viewing a property. Hamza is one of the best agents I have ever come across. He made us feel very comfortable during our viewing and was very professional but at the same time was completely on a level that was absolutely amazing for myself as a buyer.

Helen · 31 January 2023

5/5

Google

My mortgage experience at Andrews was smooth sailing! The adviser, Mukul Mehta, was transparent, personable and reliable. He was very patient with the numerous questions I had and took time and effort to explain every detail until I had no further questions. He was also very helpful sharing his knowledge not only on the mortgage aspect but on the entire purchase process. His many years of industry experience meant that he was able to answer all of my questions and prompted me to consider other aspects as well. He made the experience incredibly straight forward and easy to understand.PositiveResponsiveness, Quality, Professionalism

Tina · 20 June 2021

Agent replied · 19 June 2024

Hi Tina Cheung, thanks for sharing your experience with us. thank you for our review. It’s great to read that we made your move a stress free experience allowing you to feel relaxed during your move.

5/5

Trustpilot

House sale review

Lisa Bird Parsons and the team at Andrews have been brilliant in the sale of our house. They've given us sensible, effective advice and as a result we have been very pleased with the process. We are very pleased to have decided to go with Lisa and her team.

Rachael · 24 April 2023

5/5

Trustpilot

A day worth talking about #andrews property

It was a wonderful experience with the Letting Team as they are really competent and professional. And must acknowledge Shamiya who was incharge of the viewing i went for today. She was well coordinated and also a good communicator. Indeed Andrews made my day.

Sarah · 5 August 2024

Agent replied · 23 August 2024

Thank you, Sarah! We're thrilled to hear about your positive experience with our Letting Team and Shamiya. Your kind words mean a lot to us. We're glad we could make your day!

5/5

Trustpilot

I'd like to thank Edward and his team…

I'd like to thank Edward and his team of the Kingsbury branch.After only 4 weeks I had a buyer. He offered me some very good advice, abd kept me up to date with developments. Whenever I had a query, he was quick with a answer. I would totally recommend them.

Ian · 13 March 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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