5/5
TrustpilotIssy was great
Issy was great, welcoming professional and really helpful.
Agent replied · 12 June 2024
Hi Caroline, thank you for sharing your experience, brilliant to see that Issy was so helpful to you. Thanks, Rhys
Trusted Agent profile · London
Andrews Letting and Management reviews in London
★★★★★
2,507 reviews across 2 platforms
526 Kingsbury Road, London, NW9 9HE
Part of Andrews, see every office.
Andrews's office in London, at 526 Kingsbury Road, is rated 4.7 out of 5 across 2,507 reviews on two platforms, including 362 Google reviews rated 4.8.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFrom Australia
I live in Australia and Michelle at Andrews has looked after my London flat for many years, after a terrible experience with both another agency and trying to manage it myself. I have been with Andrews ever since. I have always received excellent advice and communication, I would highly recommend this service.
Agent replied · 23 August 2024
Thank you, Penny! We're thrilled to hear about your positive experience with Michelle and our team. Your recommendation means a lot to us.
5/5
TrustpilotSpecial Agents
Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale
Agent replied · 12 June 2024
Hi Terry, thank you for the five star review for our Streatham team with particular mention to Andrew, great to see he was so helpful and communicative throughout your sale. Thanks, Rhys
5/5
GoogleThank you Sandiya. Appreciate all your help on prompt responses and most important you do all of this with a smile. Very punctual and always on time. Keep it upPositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
thanks for leaving us 5 star feedback!
5/5
GoogleThey definitely have a passion for what they do and you can tell that they love their job and the services they provide.Thank you to Duane Watson& Chandel Zandu.PositiveResponsiveness, Professionalism, Value
Agent replied · 19 June 2024
thanks for the review. We’re so pleased to read that we helped make you feel at ease during your move.
5/5
TrustpilotGreat service from Isaac Biggerstaff
Great service from Isaac Biggerstaff, our consultant, quick to respond to calls and emails, had a good relationship with our buyer and his team. He was very patient when things looked like they could go awry and got things back on track for us.Would highly recommend.
Agent replied · 25 December 2024
Thank you, William! We're thrilled to hear about your positive experience with Isaac. Your recommendation means a lot to us. Best wishes , Lisa
5/5
GoogleAndrews Kingsbury have been pleasure to work with them. They gave me the right advice & found amazing tenant for my flat. Thanks to Sumita Jolly and Salim to guide me the finding the right tenant. I strongly recommended Andrews estate agent as they very professional on all aspects. Don't hesitate to sign up!
1/5
TrustpilotIf I could I would rate it zero I would!!!
If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..
Agent replied · 12 June 2024
Good morning Losa, thank you for taking the time to leave your comments. We're sorry to hear you were disappointed in the level of service received. We'd be happy to look into this further if you contact us at wecare@andrewsonline.co.uk
5/5
TrustpilotMoving in to my new home almost 200…
Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.
Agent replied · 12 June 2024
Hi Joanne, we know that moving house can be a daunting process, even more so when the move is such a big one.It's amazing to see how much we helped you and made your move easier. We really appreciate your thanks and the review, it's great to see you're nicely settled in. Thanks, Rhys
4/5
GoogleBrilliant service. Very enthusiastic, kind and helpful . The agent Sandiya has been helping us find a property . So far very pleased with the choice as they have been very informative.
Agent replied · 19 June 2024
Hi giselle thank you for leaving us such a great review. ,
5/5
TrustpilotGreat attention to detail and communication.
Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!
Agent replied · 12 June 2024
Hi Katie, thank you for the five star review. Great to see that Emily provided such a positive experience for you, we know she will really appreciate seeing your feedback. Thanks again, Rhys
5/5
Googleexcellent service from Donna and Tara, had my property rented within days as they said they would. Faultless service
Agent replied · 27 December 2025
Thank you, for your wonderful feedback! We're thrilled to hear that Donna and Tara provided you with excellent service and met your expectations. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
5/5
TrustpilotGreg was very useful and clearly…
Greg was very useful and clearly explained things to me
Agent replied · 12 June 2024
Hi Richard, thank you for the five star review. Great to see that Greg was on hand to help you with anything required through your property search. Thanks, Rhys
5/5
TrustpilotAndrews was really responsive
Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times
Agent replied · 12 June 2024
Hi Lucy, thank you so much for your kind review and glad Reece was on hand to help you with your search and were able to view a property at a suitable time. Good luck with your onwards search! Thanks, Laura.
1/5
TrustpilotTardy management agents for tenants
Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.
Agent replied · 12 June 2024
Hi Emma, we are sorry to hear you have a reason to complain. Please could you contact us at wecare@andrewsonline.co.uk with a few more details so we can look into this for you?
5/5
TrustpilotDaniel and Nancy were very helpful
Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.
Agent replied · 12 June 2024
Hi Gerry, thank you so much for the positive review for the team in Horley, with particular mention going to Daniel & Nancy, we know they work extremely hard to keep our customers informed and take real pride in their work. Good luck with your property search, thanks Rhys.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.
5/5
TrustpilotJustine has been amazing
Justine has been amazing. She went above and beyond during the process of selling our property
Agent replied · 12 June 2024
Hi Charlotte, thank you for sharing your feedback and leaving us a five star review. Great to see that Justine has been on hand to help you out through your sale. Many thanks, Rhys.
5/5
TrustpilotLong-standing client
I have been a client of Andrews' since 1998 and most recently their efficiency and cooperation has been greatly valued, in marketing and letting my small flat within a remarkably short period of time. In particular, I enjoyed working with Shannae and her colleague, Richard, both of whom provided excellent service.
Agent replied · 12 June 2024
Hi Denny, thank you for taking the time to write us a five star review. Amazing to hear you have been with us for nearly 30 years now and I am so glad to hear you have had a lovely experience with us! Thanks for the recommendation too and all the best, Laura.
5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Agent replied · 23 August 2024
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Agent replied · 12 June 2024
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Agent replied · 12 June 2024
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
5/5
TrustpilotWe have been dealing with Louise…
We have been dealing with Louise Gonella from Andrews Letting Agents, always a pleasure to deal with Louise as she is aways on point with the works that are need for her client's, communication is great.would highly recommend dealing with Louise in the future.
Agent replied · 25 December 2024
Thank you, Andy! We're happy to hear about your positive experience with Louise. Your recommendation means a lot to us. Best wishes, Jake
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