Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotNabeeha
Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!
Nabeeha · 31 January 2024
Agent replied · 12 June 2024
Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.
★★★★★ 5/5
GoogleRecently used Andrews (Kingsbury branch) to sell family home. Very professional & not at all pushy company. Duane the manager gave us a valuation & I like his honest down to earth attitude. Used their recommended conveyancing solicitors Taylor Rose who really pushed the process forward when necessary. All staff including Edward & Courtney very helpful & courteous. I would not hesitate to use again. Thank you everyone…
Jane · 20 June 2023
Agent replied · 19 June 2024
Good afternoon Jane Steele, thank you for taking your time to leave us a review.
★★★★★ 5/5
TrustpilotListened and communicated efficiently…
Listened and communicated efficiently in time before Christmas
Sarah · 19 December 2025
Agent replied · 25 December 2025
Dear Sarah,
Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!
Best regards,
Andrews Head Office
★★★★★ 5/5
GoogleMy upmost appreciation for Andrews Kingsbury, with a very short notice they found me a new family home to move into . They listens to their customer needs and find solutions accordingly
Special shout out to Salim and Sumita
Mashaal · 16 April 2024
★★★★★ 5/5
TrustpilotI had a wonderful experience during my…
I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!
Awoyomi · 23 August 2025
★★★★★ 5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Consumer · 1 May 2024
Agent replied · 12 June 2024
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleAll Andrews agent members have been wonderful in helping out! Would highly recommend their services in the buying department. Don’t hesitate to pop into Andrews Kingsbury branch to help you out.
Abel · 16 April 2025
Agent replied · 19 June 2024
Hi Abel, great to see you had a brilliant experience with the sales team at Andrews Kingsbury and thank you for taking the time to leave us a review. Thanks again, Rhys
★★★★★ 1/5
TrustpilotTotally Dreadful.
Personally I have dealt with so many letting agencies in the past & Andrews has to be the worst one so far, if I could give 0 stars I would. Everything now is greed & money with andrews & the amount of b.s they feed you is unbelievable! For instance: every year now I have a flat inspection where they measure & take photos of every room & i also have an asbestos inspection ever year. I always ask the question with out fail .... has the flat or the asbestos grown or shrunk within the last year? For some reason they can never give me an answer! Pathetic. Hopefully 1 day Andrews will change or go bust but I think I’m dreaming.
Henry · 16 February 2022
Agent replied · 12 June 2024
Dear Henry, we’d like to look into any issues you've had, please could you get in touch with us at wecare@andrewsonline.co.uk with some more details and we’ll get back to you?
★★★★★ 5/5
TrustpilotGreat Professional Service
It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.
Nanda · 21 August 2023
★★★★★ 5/5
TrustpilotOne of the trustworthy company where…
One of the trustworthy company where they had supported for the house viewing for multiple attempts within quicker duration with fast and prompt response . Especially zyad is quite supporting in following up closely and support the customer needs..thank you for that
Mohammed · 14 November 2024
Agent replied · 25 December 2024
Thank you, Mohammed! We're so pleased to hear about your positive experience with our team, especially Zyad. Your kind words and trust mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotFriendly and efficient service
A big thank you to all the staff at the Bear Flat Branch, in particular Emma Mussert. From the start we received friendly and enthusiastic advice, our enquiries were always dealt with promptly, in a friendly manner and we received regular feedback during which turned out to be a long and protracted sale.
John · 21 April 2023
★★★★★ 5/5
TrustpilotLouise Gonella
Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .
Melanie · 10 September 2024
Agent replied · 23 October 2024
Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!
★★★★★ 5/5
TrustpilotIt was easy to get in touch with…
It was easy to get in touch with Andrews Property Group, and they were responsive to all of our questions and concerns. The agent and back-end staff were very professional and knowledgeable. They made the buying process very smooth without any delays or issues. I would highly recommend Andrews Property Group for your property needs.
Moloy · 29 March 2024
Agent replied · 12 June 2024
Hi Moloy, thank you for taking the time to leave us a five star review! Fantastic to see our team have been on hand to help you whenever required through your search and eventual purchase. Thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotGreat estate agent!
Elliot, the estate agent that has helped us secure an offer on a house has been great. He’s friendly and approachable and is easily reachable. He is also very quick to respond to enquiries and appears to do what he can to update you on news. Would definitely recommend him to others trying to buy a house!
Beth · 12 February 2024
Agent replied · 12 June 2024
Hi Beth, we certainly know that Elliot will love seeing your feedback and it's brilliant for us to see all his hard work and efforts recognised. Thanks for spreading the word about the fantastic work he does. Thanks again, Rhys
★★★★★ 5/5
TrustpilotVery good customer service
Andrews emailed a property that matched our criteria and I met with Shamiya today at the property for a viewing, she was very professional and friendly and was able to answer all our questions and explained the next steps.Communication has been good throughout and I would highly recommend Andrews.
Diane · 2 July 2024
Agent replied · 12 June 2024
Hi Diane, we really appreciate you taking the time to leave us a positive review. Amazing to see that Nick & Elliott have been on hand to help you out and update you each step of your sale. We know they will both be really pleased to see your kind feedback, thanks again, Rhys.
★★★★★ 5/5
TrustpilotOutstanding service
First estate agent I contacted. Polite, efficient and made understanding all the legality simple and straightforward. Contact via, SMS, email and phone easy, always prompt and what made it more easy, I got tenants within weeks - no wait. Staff very professional and knew exactly what their client wanted. Fantastic service - Thank you to all but especially Nathan.
Rahman · 3 August 2022
★★★★★ 4/5
TrustpilotOverall good to deal with
Overall good. Communications is sometimes hit and miss
Alex · 13 February 2024
Agent replied · 12 June 2024
Hi Alex, thank you for the four star review. If there was anything else we could have done to make your experience five star, please let me know. RMessengern@AndrewsOnline.co.uk, thanks, Rhys
★★★★★ 5/5
TrustpilotJas was really nice on the viewing and…
Jas was really nice on the viewing and helpful explaining everything!
Rhys · 7 December 2023
Agent replied · 12 June 2024
Hi Rhys, thank you so much for taking the time to leave us a five star review. Great to see you had such a positive experience with Jas on your viewings.
★★★★★ 5/5
TrustpilotIt was seamless
It was seamless, Nicole was really helpful in providing accurate information quickly.
Damilola · 13 November 2023
Agent replied · 12 June 2024
Hi Damilola, fantastic to hear it was a seamless process for yourself! Thank you for taking the time to share your experience and all the best, Laura.
★★★★★ 5/5
GoogleBenga Kolaru was the most professional agent we met in our extensive home search. He was able to efficiently answer all our questions without referring to notes and made the process much easierPositiveResponsiveness, Professionalism
Ryan · 20 June 2021
Agent replied · 19 June 2024
thanks for the review. We’re so pleased to read that we helped make you feel at ease during your move.
★★★★★ 5/5
GoogleThe communication and support received from the Benga was nothing less than brilliant at all stages of our purchase. He went over and beyond to ensure all our needs were met. Thank you Benga
Bhavna · 20 June 2021
Agent replied · 19 June 2024
thanks for your review. I’m happy to hear that you had a great experience and found the process as stress free and easy as possible.
★★★★★ 5/5
GoogleHad a great experience with them, very prompt, professional and helpful team - especially Alberto and Sumita. Thanks for helping us get our lovely apartment!PositiveResponsiveness, Professionalism
Farhia · 25 August 2022
Agent replied · 19 June 2024
thank you for leaving us such a great review.
★★★★★ 5/5
TrustpilotPositive experience of Andrews as a landlord
I've been working with Andrews, and specifically Michelle Smethurst for close to 20 years. It's been a fantastic experience! During that time she's partnered in finding long term tenants, helped managed repairs, dealing with the council and the ongoing relationship with tenants. She's my trusted partner!
Robin · 12 August 2024
Agent replied · 23 August 2024
Thank you, Robin! We're thrilled to hear about your positive experience with Michelle over the years. Your trust and satisfaction mean a lot to us.
★★★★★ 5/5
GoogleIm very happy to meet Lorna & Donna. Thank you for finding me my house
Roland · 16 September 2025
Agent replied · 23 September 2025
Hi Roland, thank you for your wonderful review! We're thrilled to hear that Lorna and Donna made your experience a success. Enjoy your new home! Best wishes , Lisa
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