Trusted Agent profile · London
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9. See how it compares with other estate agents in London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAndrews - Sevenoaks Branch
Zena and Tom at Andrews Sevenoaks have been fantastic. Nothing was too much trouble and we were always called back and kept up to date. Thank you for making this journey run as smoothly as possible.
Hi Jay, brilliant to see you've had a great experience with the team in Sevenoaks, particularly Zena and Tom. We are so pleased to know we've been able to help you throughout your journey. Thanks, Rhys
5/5
TrustpilotAndrews Southfields
Andrews are always very helpful with any issues we may have. Michelle especially has made our experience with Andrews very positive, she’s always quick to respond and very helpful.
Thank you, Sean! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words mean a lot to us!
5/5
TrustpilotHighly recommended
Our experience with Bobby at Barnet branch has been extremely positive. Moving can be stressful but with his help the process has been very smooth and stress free. Thank you Bobby!
5/5
TrustpilotFifteen years with Andrews because….We’ve had two houses out for rent in…
We’ve had two houses out for rent in different areas of Bristol now for fifteen years and for logistical reasons both are administered from the Bishopston office We’ve had several contacts handling our account over the time and recently Rebecca Weston has starred on the occasions some maintenance has been required. Always on the ball and proactive with her communications including that rotten time through the pandemic On days of her colleagues are also very responsive Highly recommended !
5/5
TrustpilotI have to say the service I have…
I have to say the service I have received from Molly, Freya and the team at the Keynsham branch has been first class.Friendly, prompt and totally professional.I would definitely recommend their services.
5/5
TrustpilotHad a brilliant experience with this…
Had a brilliant experience with this company. In particular, Lisa Bird-Parsons from the Southville office was very helpful and knowledgeable in helping find my mine and partners next home.
Thank you, Emily! We're thrilled to hear about your positive experience. Lisa will be delighted to know she could assist you and your partner in finding your new home.
5/5
TrustpilotFantastic Customer Assistance
Shannon from the Downend branch has been helping us through the viewing and renting process and as first time renters, the help and assistance we've had has been excellent.Quick to respond and made everything easy to understand!
Hi Ethan, we really appreciate you taking the time to share your experience and we are so pleased that Shannon made your move as easy as possible. We hope you enjoy living in your new home! Thanks, Rhys
5/5
TrustpilotJanine from Andrews has been brilliant…
Janine from Andrews has been brilliant since we moved into our rented property in 2022. Whenever we have an issue and we email she is quick with a reply and a solution.
Hi Michael, thank you for the review. It's brilliant to see that Janine has provided such a positive service to you since moving into your new home. We know she will really appreciate seeing your kind feedback, thanks, Rhys.
5/5
TrustpilotMany thanks to Emily in Bath
Emily came to give us a house valuation. She was superb: professional, encouraging and honest. She is a good listener, allowing us room to explain our situation, and following up without making us feel any pressure. Excellent service!
Hi Anna, great to see Emily was able to give you an accurate valuation of your property, meaning you are able to make a full informed decision moving forward, of course Emily and the team will be on hand to help whenever you're ready! Thanks, Rhys
5/5
TrustpilotFeedback for Andrews property group
I contacted Andrews agency via rightmove for an apartment in Croydon. Mr. Junior Zziwa is the negotiator from their side. He helped me with the viewings, reservation/offer forms etc. He also cleared all my doubts regarding the offer very well. With so much high demands for rented properties it's really hard to get hold of the agent atm but Junior always takes out time for their customers. If he isn't able to answer my call then he makes sure to reply over email/messages or call whenever he can and this really helps.I personally feel Andrews are lucky to have Junior in their wonderful team. Keep up the good work mate. 10/10 for your services.Regards,Rohit J. Tiwari
5/5
TrustpilotMolly Scott and Lettings Team - excellent 5 star ⭐️ service
Molly Scott, and the team at Andrews in Keynsham have managed my property for the last 3 years. The service has been exemplary, everything is seamless and super easy - I would highly recommend the team to anyone letting property.
Hi Lois, great to see you've had a brilliant experience with the team in Keynsham and thank you for continuing to trust us to handle the letting of your property and finding you suitable tenants. Thanks again, Rhys.
5/5
TrustpilotIsaac Biggerstaff was truly amazing and supportive through the process
I really was so impressed by the estate agent that managed our case. His name was Isaac Biggerstaff and he really was amazing. The whole Andrews property group were very efficient in responding to any queries, organised with bookings and really did seem to show genuine care. As I said, the best part was the contact had with Isaac Biggerstaff - he was so easy to talk to, really understanding about the challenges with house buying, researched any queries we had, and overall gave us at 5 star experience with the estate agent service.
1/5
TrustpilotMost careless letting agent of the UK
I have been fighting with this agent for several weeks now as they dont bother repay me the deposit. Even though the landlord agreed for the deposit to be returned to me, this agency doesnt care. In most cases they dont even answer my messages and when they do, those are just empty promises. Absolute rubbish service. AVOID!!!
We are sorry to hear that you have reason to complain, someone will be in touch shortly to understand your concerns and investigate.
5/5
TrustpilotAndrews
Andrews, have always been very professional and helpful in all matters in businesses that I have had in dealing with them for over 20 years. 5 🌟 🌟 🌟 🌟 🌟. Thank you to all at Andrews for making my business workable.
Hi David, thank you so much for the five star review, it really is appreciated! It's fantastic to see the relationship you've forged with us spanning over two decades and we thank you for trusting us with all your property needs in that time.Thanks, Rhys
5/5
TrustpilotJasmine@Andrews
Jasmine, especially, has been extremely helpful and patient throughout the process of moving house- she has been a breath of fresh air after previous issues with a different company.
Thank you, Jessica! We're thrilled to hear Jasmine made your move smooth and pleasant. Your kind words mean a lot to us!
5/5
TrustpilotMolly has been a fantastic help…
Molly has been a fantastic help securing the right tenants for my property. Always on hand to answer any questions and nothing was too much trouble. Thanks again Molly
5/5
TrustpilotPositive first experience
Very helpful and polite member of staff, who took the time to understand my housing requirements. Very good follow up after our initial conversation.
Hi Jason, thank you for your kind words! We're happy to hear that our staff were able to assist you effectively. We appreciate your feedback! Best wishes, Jake
5/5
TrustpilotYou won't get better service than Andrews Downend
I have had nothing but great service from Nick,Paul,Antonia and Shannon at Andrews Downend.Having dealt with a lot of estate agents over the years I can honestly say I have not had better service than the Downend team.
Thank you for the five star review, we know the team in Downend are always striving to provide first class service to all our customers and it's amazing to see you had such a great experience with us. We really appreciate the feedback and to have been your estate agent of choice, thanks Rhys.
5/5
TrustpilotLooking forward to a new family home
Nancy was the best estate agent we worked with during our property search. Very personable, quick to respond and knowledgeable. She closed our deal really fast and now we are looking forward to the conveyancing process to move to our new family home.
5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
5/5
TrustpilotTara Darling, Barnet Branch
As a family we have been working with Tara at Andrews Property for many years and she is an invaluable source of local knowledge and professional help with our rental business and as such I would highly recommend her and Andrews Property Group.
What a brilliant review! Thank you so much for leaving some five star feedback. We agree, Tara certainly knows her stuff and glad to see she's been using it to assist you to the best of her ability over the years. Thank you for the great feedback, Rhys.
5/5
Trustpilota very positive experience
Hello, We rented a house from Andrews property group while ours was fully extended and renovated and I just want to leave a good review for this company as it was an absolute pleasure to rent a house from them. They have always looked after all the things to make sure it's safe, like electrics, sockets, plugs, central heating, plumbing , they requested the gas meter to be changed when my gas provider wasn't interested. They placed 2 safety boxes for the key so I don't have to be at home when the subcontractors came. We just left the house on 3rd of May and already have the full deposit back plus interest. I had to leave a review as this type of care , professionalism and seriousness is hard to come by especially in the lettings industry. Big thank you to the Property Manager Nicola, which has replied fast and was super efficient with all that the property or I, needed.
5/5
TrustpilotI moved to France five years ago and in…
I moved to France five years ago and in that time I have used Andrews Property Group to look after all of my property affairs. It has been reassuring to know that there is a dedicated team at Barnet lead by Tara Darling who as a very experienced manager runs a trustworthy and reliable office. No query large or small has been ignored and promptly responded to by one of their specialist team members. Should this be your first venture or you are a seasoned landlord I would recommend that you trust your property with Andrews.
5/5
TrustpilotFriendly, efficient staff & company
Me and my husband were looking for a flat long time. Moving forward, one day we found a flat on Andrews which we liked to view. From the first touch with the letting agent, we were content and happy with their professionality. Sameer, was our negotiator. He spend time with us to explain in details all our queries, he find time for us for even second viewing of the flat and and giving us advise of how to apply, utilities advises,important information etc. A big thank you, since all the period which we have been looking for a flat, most of the agencis are not showing true hospitality to the customers, moreover, for them is the same who will get the flat, do they need more help maybe etc. Samer proove us the oposite. Thank You!Sandra & Zoran
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
