Trusted Agent profile · London
★★★★★
2,382 reviews across 2 platforms
20 Streatham High Road, London, SW16 1DB
Andrews Estate Agents's office in London, at 20 Streatham High Road, is rated 4.7 out of 5 across 2,382 reviews on two platforms, including 349 Google reviews rated 4.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTom Kite and the Tewksbury branch were…
Tom Kite and the Tewksbury branch were extremely helpful in my property purchase processed providing me with exceptional help, always answering even the smallest of questions, and ensuring I was thoroughly looked after and supported throughout. I felt very informed, and the process was swift and calm. Tom was exceptional in helping me find the right people and understanding the process of purchasing as a whole.
5/5
Googlespoke to Richard today about a property for rent and he was super nice helpful!
Thank you for the five star review. We know Richard will be so pleased to see your kind feedback and it's amazing to see he was able to help you with your search. Thanks, Rhys
5/5
GoogleI’d really like to appreciate to Mr Andrews for the experience I had dealing with my property search. Streatham Branch In general thanks 🙏 …
Thank you, Henok Efrem, for your kind words and perfect rating! We're thrilled to hear about your positive experience with our Streatham branch. Your feedback is greatly appreciated. Looking forward to assisting you again in the future! Best wishes , Lisa
5/5
TrustpilotBrilliant experience with Daniel from Andrews
I had a viewing with Daniel Thompson this week and wanted to say that not only did I enjoy the experience, but Daniel was so polite, and informative regarding the property and had such a lovely approach.I work in customer service myself in the property industry and so know brilliant service when I receive it, so Thank you Daniel.
5/5
TrustpilotThoughtful service
I’m so thankful for such lovely, helpful and kind support from the Andrew’s lettings team. Nicole changed her schedule so I could view the apartment at a time more suitable for my diary. And Hailey pulled out all the stops late on a Friday afternoon to find out information and secure me the apartment. Huge thanks! So very much appreciated
Hi Nikki, thank you for taking the time to leave us a review. Brilliant to see that Nicole and Hayley were so accomodating and supportive to you. Wishing you all the best in your new home. Thanks, Rhys
1/5
TrustpilotAvoid at all costs
We rented a property in Bath via Andrews for 4 years and they made our lives a complete misery. It all started well but then they told us we had to have 3rd party liability insurance for white goods and included it in the contract we signed with the holding fee. This seemed to invalidate the need for a deposit but they said we'd lose our holding fee if we pulled out and we'd lose the tenancy if we didn't get an appropriate policy. After taking lots of advice we found out that its considered an unethical demand, but not illegal. Andrew pointed us in the direction of an insurer who wanted an extortionate amount so we felt like we were being scammed... one of us works in insurance so we managed to find someone who did it cheaply and when we told the letting agent they didn't seem happy we hadn't used their recommended provider but they at least allowed us to move in with the policy we had. Then we get bombarded with emails and phone calls trying to sell us various utilities after we'd specifically asked them not to pass on our contact details to anyone. We asked them to stop doing this but it took another 3 weeks before the marketing calls stopped. Next, after a 1-yr fixed term they told us we couldn't go on to a periodic term... this continued every year until the last when we threatened to move out, at which point they acceded and begrudgingly agreed a periodic term. They sent in property inspectors a minimum of once every 6 mths with weird excuses which eventually felt invasive and the staff were exceptionally rude to us on more than one occasion. Our landlady was elderly and we suspected they were not being honest with her - our neighbours felt the same. We felt lied to and betrayed and 4 years after leaving the property we're now looking to rent again but specifically avoiding all listings with Andrews because we don't trust them - such a shame when they have some nice properties to let, but we're not prepared to go through that again. There are better letting agents in Bath.
I am sorry to hear about your experience which I have just had an opportunity to review. Although I am relatively new in role it does sound like you had a poor experience with Andrews for which I am sorry.Delivering excellent customer experiences, in line with our core values is very important to Andrews, and something which we are now more energetically focused on, and whilst I imagine that is of little comfort to you, I do hope you will consider Andrews for your property needs again in the future.Carl HowardGroup Chief Executive
5/5
TrustpilotReece, Balham Branch - 5*!!!
Reece, Balham Branch - 5*!!!Reece has been amazing and is one of the best professionals I've come across when looking to buy a property. Highly recommend.
Thank you for the five star review! It's great to see that Reece has been so helpful with your search before and certainly the description of Reece's dedication to his work is high praise indeed. Good luck with your continued search.Thanks, Rhys
2/5
TrustpilotDC law solicitors suggested by Andrews
Andrews has a sponsor with DC law, to get them clients. We bought the flat on 29/06/2022, however the process is not completed yet. They haven't finish the land registration in HM.Andrews told us the costs would be around £2000, DC law charged us £3500, trying to duplicate 2 proceedings.Even if you buy a property from Andrews, don't use DC Law for the legal proceedings, even Andrews insists you to contract them
Dear Sir / Madam,Thank you for your review of Andrews and our conveyancing partner DC Law (part of the Simplify Group). I am sorry that your experience has been poor.I have just now written to the CEO of Simplify to ask them to give me a forensic analysis of what has happened here.If you would be so kind as to email to me at choward@andrewsonline.co.uk I will ensure that I respond in full to your complaint once I have further insight.Kind regardsCarl HowardGroup Chief Executive
4/5
TrustpilotI received timely reminders
I received timely reminders, plus the correspondent, Shannon at the Downend Agency Office was patient and respectful. Yhe viewing was satisfactorily done.
Hi Ebenezer, thank you for sharing your feedback. Brilliant to see you had a positive experience with the team at Downend especially with Shannon, if of course there was anything we could do to make our service the full five stars for you, we'd love to hear it! Feel free to drop me a line RMessenger@AndrewsOnline.co.uk, thanks, Rhys.
5/5
TrustpilotCourtney Reid is an absolute legend
Courtney Reid is an absolute legend! He was so helpful, thoughtful and I genuinely don't have the words to describe how much smoother he's made this entire experience!Also, when I went into the agency to retrive my keys on completion day, the two people that were there were the abolute loveliest and definitely made my day with their heartfelt congratulations and a little surprise I got in an envelope! Absolutely fantastic!
5/5
Trustpilothayley tenet
Hayley Tenet helped me and Peter with our new property we will be moving too. She went above and beyond to get where we needed to be. I would always ring her when I’m stuck on something and she would drop everything and help me instantly. She’s kind, lovely and caring person. I would highly recommend Hayley she’s an absolute angel! Rebecca & Peter x
5/5
TrustpilotAmazing communication
Had a viewing for a property with Issy at the Downend brand who couldn’t be more helpful. The best communication I’ve ever had with a letting agent, was so proactive in keeping us updated with the status of our application and also seems like a genuinely lovely person. An excellent representative for your company - deserves a raise!
Thank you, Ezra. We're thrilled to hear about your positive experience with Issy. Your kind words mean a lot to us, and we'll be sure to pass along your praise.
5/5
TrustpilotI highly recommend Andrew's property…
I highly recommend Andrew's property group .Jasmine has been very supportive and really helpful . Thank you so much Jasmine for your support.
Hi Chani, thank you so much for taking the time to recommend us and write us a five star review. I am really glad to hear Jasmine has been able to deliver excellent support to yourself. Thank you again and all the best, Laura.
5/5
GoogleLouise in Balham has been super helpful. Hugely appreciated.
Thank you, Niamh! We're thrilled to hear that Louise in Balham was able to assist you so well. Your appreciation means a lot to us!
4/5
GoogleRichard was very helpful over the phone and was very friendly :)
Hi Alfie, thank you for your lovely review. Amazing to see Richard was able to help you and was very friendly. Thank you for sharing your experience and all the best, Laura.
5/5
TrustpilotGreat service from Andrews in Downend…
Great service from Andrews in Downend Bristol. Friendly, courteous and professional from the first visit. Adapted to our needs with no problems or concerns. Found a buyer within a week and the after sales follow ups from Katie were fabulous. She has kept us informed of what has been going on from us accepting an offer right up to exchange of contracts. A big thanks to Amey, Katie and the team.
5/5
TrustpilotGreat service from Andrews in Downend…
Great service from Andrews in Downend Bristol. Friendly, courteous and professional from the first visit. Adapted to our needs with no problems or concerns. Found a buyer within a week and the after sales follow ups from Katie were fabulous. She has kept us informed of what has been going on from us accepting an offer right up to exchange of contracts. A big thanks to Amey, Katie and the team.
5/5
TrustpilotSteven Pearce- Exceptional Service
Steven Pearce and the entire Bishopston team were superb throughout the selling process. My property had some complexities due to cladding works and regulations. Steven took exceptional ownership of helping me , the buyer and the conveyor work through these points. I would highly recommend working with this team. They communicate in a timely fashion , are transparent and forthcoming with solutions. Many thanks!
Hi Michael, what a brilliant review! Thank you for taking the time to share your experience, it's great to see that Steven was on hand to help you each step of the way and continue to push your sale through. Thanks again for the review, we know Steven and the team will really appreciate it, Rhys.
5/5
TrustpilotFriendly helpful staff at the Romford…
Friendly helpful staff at the Romford branch were good at both managing and later selling our properties. Paul the manager, and especially Kish, worked hard to find tenants, manage the properties and when we decided to sell, kish found buyers for us and followeed the whole process through to completion. We had 30m years of great support from the whole team.
5/5
TrustpilotShannon Bird was extremely helpful and…
Shannon Bird was extremely helpful and knowledgable. Able to answer all my questions and is processing my application with efficiency!
Hi Joseph, thank you for taking the time to write us a five star review. Fantastic to hear Shannon was able to assist you and deliver excellent support. Thanks again and all the best, Laura.
5/5
GoogleRichard was excellent and friendly.
Thank you for your feedback Kady! We are happy to hear that Richard provided excellent and friendly service. Best wishes, Jake
5/5
GoogleVery friendly and extremely helpful. Massive thanks to Richard.
Thank you, Sam! We're thrilled to hear you had a great experience. Richard will be delighted to hear your kind words.
5/5
TrustpilotThe arrangement of and viewing were…
The arrangement of and viewing were straight forward to arrange, relaxed and Emily was very polite friendly, friendly and informative.
Hi Emma, thank you for the five star review. We are so pleased you had a great experience with Emily and she was able to help you with everything you needed. Thanks, Rhys
5/5
TrustpilotViewing of a rental property in Timsbury.
I arrived early at the property when another customer was still there. The situation could have been difficult but Shamiya handled it well and the first person left, and I was able to view, without there being a problem for either party.The viewing was very efficient and professional and I hope to be able to rent the property.
Thank you, Alan! We're glad to hear Shamiya handled the situation well and that you had a positive viewing experience. Wishing you all the best with your search.
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