Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic
Andrew’s has been great throughout the whole process of finding a new home. They are very easy to contact and very responsive. Issy, in particular, has been amazing, she is so friendly and professional, and made the viewing a much more pleasant experience. She was very quick to answer any questions we had and always kept us in the loop.- James & Beth
James · 29 June 2024
Agent replied · 23 August 2024
Hi James, thank you for taking the time to write a review and share your experience. Brilliant to see you've had such positive dealings with Issy and the team. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSarah Robinson who deals with…
Sarah Robinson who deals with maintenance issues from Andrews has been very helpful in all ways. Moving forward she been polite through dealing with things happening in my flat. She goes above and beyond to make sure things are sorted for the tenet. Lovely lady and I would recommend her to anyone. She gets the issue resolved as soon as possible which don’t leave me waiting days on end. Rebecca.
Rebecca · 13 February 2024
Agent replied · 12 June 2024
Hi Rebecca, thank you for taking the time to leave such lovely feedback, we know that Sarah will really appreciate it and it's fantastic to see that's Sarah has been on hand to help you and your tenant whenever required. Thanks, Rhys
★★★★★ 5/5
TrustpilotJennifer is our property manager and is…
Jennifer is our property manager and is always knowledgeable and efficient. This gives us great peace of mind for our tenants and ourselves.
Mrs · 22 January 2024
Agent replied · 12 June 2024
Thank you for the five star review. Fantastic to see that Jennifer has been on hand to help you and your tenants whenever we required, thank you for sharing your positive feedback, Rhys
★★★★★ 5/5
TrustpilotBought and Sold via Andrews Reigate. Isaac was brilliant.
We bought and sold via Andrews in Reigate earlier this month.Isaac, our agent on both, was brilliant throughout. Helpful, responsive and professional. Matt and team were also really responsive.5 stars to Isaac and team in Reigate.Only grumble was in relation to the service from our solicitors (CTW solicitors) recommended via Andrews conveyancing, who's communication was sadly nowhere near the same standard!
Mark · 31 August 2023
★★★★★ 5/5
TrustpilotSydnie was very helpful
Sydnie was very helpful, very professional and knowledgeable. She would be a huge asset to any team, highly recommend!
Danny · 10 April 2024
Agent replied · 12 June 2024
Hi Danny, thank you for sharing your experience with us, great to see Sydnie was able to provide a excellent service to you. Thanks, Rhys
★★★★★ 5/5
TrustpilotHappy Customer
Happy with the valuation lots of viewings then sold the property promptly.The first buyer pulled out at the last moment but Andrews had it back on the market the next day.Again plenty of viewing’s and the property was sold a month later.The whole team at Andrews worked really hard and we would have no hesitation in recommending them to any one
Natalie · 29 July 2024
Agent replied · 23 August 2024
Thank you, Natalie! We're thrilled to hear about your positive experience and appreciate your recommendation. Our team is dedicated to providing excellent service, and we're glad we could assist you promptly.
★★★★★ 5/5
TrustpilotI spoke to Jasmine who was courteous…
I spoke to Jasmine who was courteous and professional throughout our interaction, great service!
Jemma · 11 July 2024
Agent replied · 23 August 2024
Hi Jemma, thank you for the review!
★★★★★ 5/5
TrustpilotGreat help from Ashley (Westbury on Trym branch)
Ashley and the team were very helpful. They go the extra mile to help customers. Thank you.
Syed · 17 May 2024
Agent replied · 12 June 2024
Hi Syed, thank you for taking the time to write us a five star review. I am so glad to hear Ashley and the team have been able to help you, thanks for sharing your experience, Laura.
★★★★★ 5/5
TrustpilotExcellent Communication, very professional and helpful
Andrews, Wallington.
Ritesh · 15 May 2026
Agent replied · 4 June 2026
Dear Ritesh Verma,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James Conner and our team at Andrews, Wallington. Your recommendation means a lot to us. We look forward to serving you again in the future. Best wishes , Lisa
★★★★★ 5/5
TrustpilotProfessional service
Very personable and good service taking me through the process. Charlotte and Claire were great and very professional. Thanks again Michael
Dear · 23 February 2024
Agent replied · 12 June 2024
Thank you for the five star review. Brilliant to see that Charlotte and Claire were able to provide you with an excellent service from star to finish. Thanks again, Rhys
★★★★★ 5/5
TrustpilotEverything went really smooth…
Everything went really smooth throughout the entire process. Staff was ever ready to assist with all we needed.
Prince · 23 April 2024
Agent replied · 12 June 2024
Thank you for the five star review. We are so pleased to see you had a great experience with Andrews. Thanks again, Rhys
★★★★★ 5/5
GoogleKiana Was Very Amazing, Hard Worker And Very Helpful And Social. Thank you For Your Help.
Ahmed · 29 May 2024
Agent replied · 27 August 2024
Hi Ahmed, thank you for the five star review. Brilliant to see that Kiana was such helpful for you. Thanks again, Rhys.
★★★★★ 5/5
TrustpilotVery helpful company
Andrews is a company that is very helpful with accommodation. Especially the agent who took me round for viewing; Sharon Bird has been so pleasant and patient.
Constance · 3 October 2023
Agent replied · 12 June 2024
Hi Constance, thank you for the five star review for the team in Downend. Great to see the negotiator you dealt with met your expectations.Thanks, Rhys
★★★★★ 5/5
GoogleMany thanks to Junior Zziwa at the Streatham branch for assisting so well with my property sale, he was so patient and efficient throughout the whole process.
Anna · 2 October 2023
Agent replied · 27 August 2024
Hi Anna, thank you for your 5 star review! Great to see that Junior was on hand to help you with your sale! We wish you all the best for the future! Thanks, Laura.
★★★★★ 1/5
TrustpilotNo stars would be a better description of my experience
Having let properties for many years I can claim that Andrews is the worst agent I have ever used. Their main concern was to let my property in the shortest time possible, the tenants moved in 1 day after Andrews received the final reference, and the substantial concerns of the referencing agency were ignored. The full deposit was not collected, and the references (all failures) were not checked or the contents disclosed to me (other than "everything on them was fine”). There were fundamental failures even to verify the tenant's addresses. Andrews did meet the cost of repossession but refused to reimburse lost rent, or take any action against the “guarantor” who Andrews guaranteed would result in “no loss to you”. Andrews offered £1200 in compensation. After a review by the Property Ombudsman, all my complaints were accepted and I was awarded £8200 to cover unpaid rent and damaged furniture. I will be pleased to supply a copy of the Ombudsman’s report to any interested landlord. Date was date of actual experience.
William · 27 April 2021
★★★★★ 5/5
TrustpilotMassive thanks to Hayley and Louisa for…
Massive thanks to Hayley and Louisa for assisting me this past year while I’ve been living in Gloucester! I’ve thoroughly appreciated all their help 😁
Jack · 18 November 2023
Agent replied · 12 June 2024
Hi Jack, we really appreciate you spending the time to write us a review. It's great to see that Hayley & Louisa have helped you settle into your new home in Gloucester, thanks again for your feedback, Rhys.
★★★★★ 5/5
TrustpilotGood service & nice staff
Have used Andrews (Southfields branch) for over two years now and the staff always do their bit to make all the processes easy for you.I have recently renewed my tenancy & we had some delays in getting some documents together from the landlord. Tomasz Faba at Andrews Southfields kept us updated with the process and was professional at every turn.Highly recommended.
Jack · 8 August 2023
★★★★★ 5/5
TrustpilotI’ve recently find a flat to rent with…
I’ve recently find a flat to rent with them.Good professional, efficient and quick.I would like to highlight Michael who was helping me and my flatmate in every step of the process, any problem he was quick to solve and give us the best solution. Also really friendly, supportive and great professional.Really happy with the service, even renting and moving is a stressful process thanks to him the process was smooth and easy.Really recommend this place
Jana · 27 September 2023
Agent replied · 12 June 2024
Hi Jana, thank you for the five star review and thank you for the recommendation. Great to see Michael has been so helpful in your search and delivered excellent support to yourself. Thank you for sharing your experience and good luck with your new home! All the best, Laura.
★★★★★ 5/5
TrustpilotVery professional and simple to deal…
Very professional and simple to deal with. Monika is a star.
Andy · 20 August 2024
Agent replied · 23 August 2024
Thank you, Andy! We're thrilled to hear you had a great experience. Monika will be delighted to hear your kind words.
★★★★★ 5/5
GoogleSpoke to Richard who was very friendly and helped a lot with my search
Rizwaan · 28 June 2024
Agent replied · 27 August 2024
Hi Rizwaan, thank you so much for sharing your experience with us. Amazing to see Richard has been on hand to help you with your search. Thanks, Rhys
★★★★★ 5/5
GoogleI was attended by Rodrigo, very helpful and friendly, always willing to answer all my questions and he gave us the gift of finally having a home as we wanted for our family. Thank you, very satisfied!
Caroline · 18 June 2025
Agent replied · 12 October 2026
Hi Caroline, thank you for your wonderful review! We're thrilled Rodrigo could assist you in finding your perfect home. Your satisfaction is our top priority, and we appreciate your kind words. If you need anything else, feel free to reach out. Best wishes to your family, Jake
★★★★★ 5/5
TrustpilotA Great Service
From the first Andrews we’re helpful and knowledgable about selling our house. Once an offer was accepted Kate Cullen worked so hard with difficult matters regarding the sale and also our purchase. Very helpful and prompt; answering all my many emails and ‘phone calls with a friendly air. Kate went far and above her role, and don’t think we would have been able to move without her. A true five star gem.
Anne · 12 July 2022
★★★★★ 5/5
TrustpilotVery pleased with Keynsham brach
I used Keynsham branch and they were amazing. Buying a house is always stressful but Justine made it easier. She was very professional and helpful. Always respond quickly. I'd definitely recommend using them!
Barbara · 29 March 2023
Agent replied · 23 August 2024
Thank you, Barbara! We're thrilled to hear about your positive experience with Antonia and our team. Your kind words and 5-star rating mean a lot to us. Best wishes in your new home!
★★★★★ 5/5
GoogleRichard Blewitt is amazing and approachable.Thank you very much.You are a star.
Swapnil · 28 July 2024
Agent replied · 27 August 2024
Hi Swapnil, thank you for the five star review. Great to see Richard helped you with everything you needed!
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