Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Richard · 16 September 2024
Agent replied · 22 October 2024
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotTony & Akshar the best agents in town
Akshar & Tony were great, really supportive approachable and friendly. We would definitely recommend Andrews Estate Agents 👍🏻
Pat · 9 July 2024
Agent replied · 23 August 2024
Hi Pat, thank you for the five star review. Brilliant to see that Akshar & Tony were on hand to assist you with everything you needed, each step of the way. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic experience working with…
Fantastic experience working with Andrews!! Rebekah W from the Downend branch was brilliant; very friendly and efficient, reassuring throughout my
Rachael · 20 January 2026
Agent replied · 25 January 2026
Thank you, Rachael, for your wonderful feedback! We're thrilled to hear about your fantastic experience with Rebekah at our Downend branch. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to assisting you again in the future! Best wishes , Lisa
★★★★★ 5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Tom · 30 September 2024
Agent replied · 22 October 2024
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Dominique · 28 May 2024
Agent replied · 12 June 2024
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat buying experience
Great buying experience. Connor from the Reigate branch was especially friendly, helpful and always on hand to answer any questions. Thank you Connor! Would definitely recommend.
SJ · 26 January 2024
Agent replied · 12 June 2024
We really appreciate seeing your positive feedback and we know that Connor will be really pleased to know you had a fantastic experience and for the recommendation. Thanks, Rhys
★★★★★ 5/5
GoogleAlways helpful. Solves issues very quickly. Highly recommend
Thank you
Amira · 11 November 2024
Agent replied · 11 December 2024
Thank you, Amira! We're thrilled to hear that you found our service helpful and efficient. Your recommendation means a lot to us! Best wishes , Lisa
★★★★★ 5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
RS · 12 October 2022
★★★★★ 5/5
Trustpilotlzzy from Downend is always so friendly…
lzzy from Downend is always so friendly and just wants to find your perfect new home for you. Very professional
Lisa · 22 May 2024
Agent replied · 12 June 2024
Hi Lisa, thank you for the review. We know Izzy will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotWe have been with Andrews in the last 8…
We have been with Andrews in the last 8 years and we never had received any substandard service. Their prompt attention to any property issue had made everything so easy and assuring.
GK · 23 September 2025
Agent replied · 25 September 2025
Thank you for your kind words and for being with us for 8 years. We're thrilled to hear about your positive experiences and appreciate your special mention of Janine Derbyshire. Your feedback motivates us to continue providing excellent service. Best wishes , Lisa
★★★★★ 5/5
TrustpilotBrilliant customer service
I received such a brilliant service from Shannon Bird in the Downend Branch, who was so helpful and polite and made the whole experience very easy. Shannon is definitely an asset to your company as is so polite and friendly. Shannon is very knowledgeable and is great at keeping us up to date at all stages of the process. Thank you Shannon we are very grateful.
Teresa · 30 June 2023
★★★★★ 5/5
GoogleLouise is great! So helpful and nice on the phone.
Eddie · 4 November 2024
Agent replied · 11 November 2024
Thank you, Eddie! We're thrilled to hear that Louise was so helpful. Your feedback means a lot to us! Best wishes, Jake
★★★★★ 5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Amelia · 27 February 2024
Agent replied · 12 June 2024
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
★★★★★ 5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
Jose · 26 June 2023
★★★★★ 5/5
TrustpilotMukul Mehta is great
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office gave me excellent advice regarding my situation and options as well as useful to insight to mortgages. Thank you Mukul!
Oskari · 15 September 2023
Agent replied · 12 June 2024
Hi Oskari, thank you for the five star review. Brilliant to see Mukul providing you with all the information you needed, allowing you to make a full informed decision in what can be a confusing time in the mortgage market.Hopefully Mukul can continue to assist for years to come too! Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Kahseng · 28 September 2024
Agent replied · 22 October 2024
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleNice lettin agency, Kiana is a very good listener, caring, derstanding very patient with a lovely smile. I recommend
Ade · 29 May 2024
Agent replied · 27 August 2024
Hi Ade, thank you for the five star review. Fantastic to see Kiana has been a good listener and was very patient with yourself and amazing to hear she had a lovely smile too! Thanks for the recommendation too and all the best, Laura.
★★★★★ 5/5
TrustpilotGreat service
As always, a pleasure to be helped by Greg and the team in Stroud. Another lovely tenant found and everything lined up for a smooth move in.
Karen · 15 December 2023
Agent replied · 12 June 2024
Hi Karen, thank you for the five star review. Brilliant to see that Greg and the team at Andrews Stroud have been able to make the whole process really smooth for you.Thanks, Rhys
★★★★★ 5/5
GoogleVery pleasant and professional staff. Richard was very polite and understanding.
Sandra · 10 October 2024
Agent replied · 24 October 2024
Thank you, Sandra! We're delighted to hear you had a positive experience with Richard and our team. Your kind words mean a lot to us!
★★★★★ 5/5
GoogleRichard was incredibly friendly and helpful with my property search. Highly recommended!
Greg · 24 September 2024
Agent replied · 24 October 2024
Thank you, Greg! We're thrilled to hear Richard made your property search a positive experience. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Fernando · 7 March 2024
Agent replied · 12 June 2024
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
★★★★★ 1/5
TrustpilotHighly negligent
Dreadful service, awfully slow, negligent, understaffed and overpricedNo one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. Excuses constantly given such as lack of staff, but they seem to make no effort to fix this their end. So why should we have to pay the normal rate for an understaffed service? We've been through 3 property managers, none of whom ever have the time to deal with our problems. There is a total lack of communication between the staff and logged, recorded issues get lost time and time again.But when there is a mix up with the landlord's paying for an extra set of keys, then they are instantly hassling you via threatening emails (sent out of working hours) demanding money that you don't owe!Our flat has had problem after problem ignored. They really don't care.
Tom · 10 November 2021
★★★★★ 5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Ionut · 4 March 2024
Agent replied · 12 June 2024
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
★★★★★ 5/5
GoogleHad a great experience with these guys Richard who's been helping me trying to find a property has been amazing fingers crossed with managed to secure one for me but so far so good so we're definitely advise people to use this estate agents and personally I would say go for Richard very helpful and accommodating
Tk · 20 November 2024
Agent replied · 11 December 2024
Thank you for your 5 star feedback! We're thrilled to hear about your positive experience with Richard. Your recommendation means a lot to us. Best wishes, Jake
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
