Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlmost wish we’d used them instead of our own agents!
We’ve never had a better experience buying a property than when Andrews (Redhill branch) were selling one to us.Even when things were all out of control, up in the air and extremely stressful for us, Andrews were always calm, polite and helpful, putting us at ease in the most stressful parts of this life-changing transaction.Big thanks to Isaac Biggerstaff, Graeme Byrne and Katie Andrews towards the end for their amazing efforts and upstanding professionalism.To top it all off, they even gifted us some beautiful flowers and a bottle of champagne alongside our keys to our new home! This was so unexpectedly, unnecessarily kind I wasn’t sure what to think. Even our own estate agents hadn’t done that for us.To summarise, Andrews (Redhill branch) deserve a lot more than a 5 star review in our opinion, so give them your business should you be thinking about moving.
George · 25 March 2022
★★★★★ 5/5
TrustpilotIssy has good customer service and i am…
Issy has good customer service and i am pleased to have met her. Thank you Issy for helping us get the property.
Mimi · 12 May 2024
Agent replied · 12 June 2024
Hi Mimi, thank you for the five star review. Great to see that Issy has been on hand to help you secure your new home. Thanks, Rhys
★★★★★ 5/5
TrustpilotTheir service has been excellent!!
We have let our Bristol properties through Andrews for more than fourteen years When it came time to sell one of them it was logical to look to them as first stop for the sale.Introduced to Claire Leonard and her colleagues Ashley and Charlotte in the Westbury on Trym,Bristol office we were given sound advice and their service has been dedicated,very prolific and when required very responsive and attentative We can thoroughly recommend them for sale or letting matters.
David · 1 November 2023
Agent replied · 12 June 2024
Hi David, what a brilliant review to read this morning. Firstly it's fantastic that you've trusted us to look after your rental property for over 14 years and it's so pleased to see that the sales team have been able to deliver an excellent service for you too. Thank you for continuing to trust us to handle your property queries. Thanks, Rhys
★★★★★ 5/5
TrustpilotThanks to Andrews Kingsbury and in…
Thanks to Andrews Kingsbury and in particular Benga for helping us with the sale of our flat. A gentleman every step of the way and a pleasure to deal with as he was always very quick to respond with any queries or concerns we had. I would highly recommend Andrews Estate agents to anyone selling or buying in the area as their knowledge of the market is second to none.
Patrick · 20 April 2023
★★★★★ 5/5
TrustpilotFantastic Service from Andrews Reigate
The team at Andrews Reigate are extremely professional and efficient. Matt, Isaac, Eric and Tracy were with me every step of the way with the sale of my flat. Thank you to everyone involved but I must give a extra Thank You to Matt who took fully responsibility and in the last few weeks updated me almost every day. I strongly recommend Andrews Reigate to anyone wanting to buy or sell property!
Tracy · 12 February 2023
★★★★★ 5/5
GoogleDid a few viewings with Ra'ees this week and i found him to be very helpful, very knowledgable and really made the extra effort to understand my search.
Lucas · 16 November 2025
Agent replied · 16 April 2026
Hi Lucas, thank you for your wonderful feedback! We're thrilled to hear that Raees was helpful and knowledgeable during your viewings. Your satisfaction is our priority, and we appreciate your kind words. If you need further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
GoogleThank you to Louise for a very smooth and slick tenancy renewal.
William · 28 October 2024
Agent replied · 11 November 2024
Thank you, William! We're thrilled to hear that Louise made your tenancy renewal smooth and slick. Best wishes , Lisa
★★★★★ 5/5
TrustpilotFantastic service from Andrews Estate…
Fantastic service from Andrews Estate Agents, Downend Bristol and especially Katie Maggs. Andrews were not our estate agents but those of the house that we were buying. Katie went above and beyond to keep us updated at every stage with phone calls and emails. Absolutely super customer service which we really appreciated and far better than our own estate agents. We would definitely use Andrews again and will recommend to all. Once again thank you Katie you are a diamond and credit to Andrews.
Joanne · 10 March 2022
★★★★★ 5/5
TrustpilotShannon Bird was very friendly
Shannon Bird was very friendly, welcoming and knowledgeable about the property. She answered my questions and showed me round the house, explained the parking and back garden access.Many thanks.
Jinu · 12 December 2023
Agent replied · 12 June 2024
Hi Jinu, fantastic to see the five star review for Shannon. Really glad to see she provided you with excellent knowledge about the property and answered any questions you had! Thank you for the five star review and all the best, Laura.
★★★★★ 5/5
TrustpilotProperty management team
Joe was very helpful. He is very experienced and knowledgeable on how to handle disputes with tenants
Amir · 6 August 2024
Agent replied · 23 August 2024
Thank you, Amir! We're thrilled to hear that Joe provided excellent service. Your feedback is greatly appreciated!
★★★★★ 5/5
TrustpilotVery professional staff
Very professional staff, from the initial contact right through to completion. Nancy Henley was excellent, responding to all questions and queries and keeping me updated throughout the whole process.
Paul · 9 December 2023
Agent replied · 12 June 2024
Hi Paul, thank you for taking the time to write a five star review. Fantastic to see Nancy has provided you with excellent service and made sure you were up to date throughout the whole process. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotNancy Henley was great
Nancy Henley was great, empathetic, tailored her approach to my house desires and it felt like she equally cared about helping me and the seller.
Lina · 6 March 2024
Agent replied · 12 June 2024
Hi Lina, thank you for your five star review. Fantastic to see Nancy was able to assist you and deliver great support to yourself. Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
Aya · 2 February 2023
★★★★★ 5/5
TrustpilotConnor from Reigate branch
We were shown around by Connor from the Reigate Branch who had a lovely way about him. Whilst I understand he's a fairly new estate agent, he struck the perfect balance of being knowledgable about the property and its specifics (not always a given!), not pointing out the blindingly obvious ('here's the cooker' - yes, I've actually had that before : ) whilst also hanging back enough and giving us 'space' to view the property and feel at ease there without feeling he was crowding us (something that happens all too often and can be quite off putting when you're viewing a house). More Connors please!
Kate · 25 September 2023
Agent replied · 12 June 2024
Hi Kate, thank you for writing such lovely words about Connor from our Reigate branch. Fantastic to see Connor has been a massive help and made you feel at ease when viewing our properties. Really pleased Connor could help and we wish you all the best for the future! All the best, Laura.
★★★★★ 5/5
TrustpilotBethany at Andrews’s was a great help…
Bethany at Andrews’s was a great help when purchasing my first property and everyone at Andrews was very helpful including chasing up my solicitor.
Connor · 19 December 2025
Agent replied · 25 December 2025
Thank you, Connor, for your wonderful feedback! We're thrilled to hear that Bethany and our team were able to assist you effectively. Congratulations on purchasing your first property! If you need any further assistance, feel free to reach out.
★★★★★ 5/5
TrustpilotTara Darling and her team at the Andrews Barnet Office
Tara and her team at the Andrews Barnet office have managed both my properties for many years now. I have always found Tara particularly professional with handling everything from start to finish. I think the quality of the tenant is paramount to having a stress-free time with letting. Tara has also been very knowledgeable on changes to Landlord's obligations under new regulations and has simplified the process immensely, Thank you, Barry Pryke
Barry · 26 January 2023
★★★★★ 5/5
TrustpilotVery helpful ⭐️
Andrew’s have been really helpful in helping me try to find a property in Bristol so far, specifically Issy from the Downend branch has been great. She has been helpful in trying to find areas suited to my partner and I and has answered all our questions. She has also just been incredibly friendly which really goes a long way after struggling to find anywhere. Thanks issy!
Marcel · 25 June 2024
Agent replied · 23 August 2024
Hi Marcel, thank you for the review. Great to see the team in Downend have been so helpful to you through your search and we know Issy will really appreciate seeing your feedback. Good luck with the search! Thanks, Rhys
★★★★★ 5/5
TrustpilotArif Khan at Andrews was absolutely…
Arif Khan at Andrews was absolutely exceptional. I bought a house through Andrews in Purley and from start to finish he was professional , honesty and very helpful. I would highly recommend the Arif and his team to anyone selling or buying a property. As we were selling through another agency he liaised and worked in conjunction so both deals would go through on the same day for a smooth transition .
Mason · 25 January 2023
★★★★★ 1/5
TrustpilotI would avoid for property management
Take their money and do nothing. Communal areas complete filth and outside areas falling apart. Do not come back to you, just ignore. My opinion is avoid like the plague for property management.Little update: Andrews advise the rats, maggots, filth, weeds, broken fencing, communal area being cleaned only once in the past year etc… are a result of the contract they are bound by and the buildings Directors not them. Not sure if that effects the rating as Andrews did sign up to these terms but you can make your own mind up.
Tom · 19 September 2023
Agent replied · 12 June 2024
Tom,Thank you for your review of Andrews Leasehold property management.The scope and detail of the maintenance for Leasehold buildings is agreed upon with the Directors of the Leasehold company. Andrews can only take actions as agreed with those Directors and within the budget set. Whilst we are aware of some challenges at the block you live in, we are working with the Leasehold Company Directors to address.I would be happy to reply in greater detail to the points you have raised if you were to write to me at choward@andrewsonline.co.ukKind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
★★★★★ 5/5
GoogleThank you Richard , you have been very helpful and professional.
Angela · 4 November 2024
Agent replied · 11 November 2024
Thank you, Angela! We're thrilled to hear that Richard provided you with helpful and professional service. Your feedback is greatly appreciated! Best wishes , Lisa
★★★★★ 5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
Simon · 9 November 2022
★★★★★ 5/5
GoogleRichard was great, very friendly and accommodating, a pleasure to meet and super helpful! Would highly recommend
Thomas · 28 July 2024
Agent replied · 27 August 2024
Hi Thomas, fantastic to see that Richard was so helpful to you! Thanks for sharing your experience, Rhys
★★★★★ 5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Kingsley · 4 June 2024
Agent replied · 12 June 2024
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
★★★★★ 5/5
TrustpilotAndrews Estate Agents Longwell Green
Please let me share with you some positive feedback on my recent experience of selling my late father's property in Bristol via Andrews of Longwell Green. Gemma has been exceptionally diligent and supportive during the whole process, from the initial probate valuation through to legal completion. She initiated an Open House event which she ensured was well attended by well qualified applicants, all of whom made offers that weekend, and negotiated a "Best & Final" offer for us that was well in excess of our "Offers Over" price.Her responses to my e mails have always been prompt, despite the market currently being so busy in the Bristol area and her "can do" attitude is very refreshing - she is a great asset for Andrews and their Longwell Green team.
Stephen · 9 February 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.