Andrews Estate Agents London reviews

★★★★★ 4/5

Trustpilot

The Barnet office

The Barnet office, Tara and team, has been looking after our buy-to-let for many years and handles everything that has come up professionally.

SteveE · 25 September 2023

★★★★★ 4/5

Google

Mukul Mehta, the Senior Mortgage and Protection Adviser at the Andrews London offices, has gone above and beyond to address our home mortgaging needs. As first-time buyers, we found the process complex, but Mukul's dedication and expertise made all the difference. He consistently worked to expedite our home purchase and guided us through numerous procedures with patience and clarity. Mukul's professionalism and insightfulness stood out at every stage. He reassured us and provided clear explanations, ensuring we understood each step. His commitment to delivering the best possible outcome was evident, as he meticulously highlighted important details and offered invaluable advice. Even when faced with challenges beyond his control, Mukul adeptly navigated the situation, keeping us informed and liaising with relevant parties to smooth the process. His proactive communication and problem-solving skills were greatly appreciated. It has been a pleasure working with Mukul, and we highly recommend his services to anyone seeking a reliable and knowledgeable mortgage advisor.

Olivia · 8 December 2024

★★★★★ 5/5

Google

Great experience. Richard was very helpful and friendly. - keeva

Caoimhe · 28 June 2024

★★★★★ 5/5

Google

I have dealt with Miss Shamyra King in the past a very confident polite young lady Shamyra also has an professional approach when letting the property I have also recommended Shamyra to few of colleagues family and friends in the past who were also impressed with her she is a very good Estate Agent. S Scott

Sheron · 28 August 2023

★★★★★ 5/5

Trustpilot

Very happy with the exceptional service…

Very happy with the exceptional service provided by Claire, Charlotte, and Andrew's team at the Westbury-on-Trym branch! From the very beginning, they demonstrated an outstanding level of professionalism and dedication. Their assistance during our negotiations was invaluable. Their communication was timely and thorough. Highly recommend this team for anyone looking to navigate the real estate market with their expertise!

Tuan · 7 June 2024

★★★★★ 5/5

Trustpilot

Michael was really great!

Michael was really helpful and friendly, this is my first time renting a whole property and Michael guided me through the process.

Charlotte · 16 October 2023

★★★★★ 5/5

Trustpilot

We were house-hunting in Reigate last…

We were house-hunting in Reigate last Saturday. So we found couple of properties through Andrews state Agent to visit.Conner ,from Reigate branch of Andrews Agency, is absolutely professional, friendly and knowledgeable. He guided us and gave us so many good tips about the area.He has also got very positive attitudes, as well as is very patient with kids!😊Overall, our experience with him and Andrews was very pleasant. Thank you conner Rosie

Homa · 20 September 2023

★★★★★ 5/5

Trustpilot

House purchase in Morden

We purchased our first home with Andrews agency (Morden branch). We are very happy with the service and Brian Barnsby and Tracy Burden hard work in particular. From the time we made an offer to the completion, agents were always in touch and helped a lot with resolving various legal inquiries etc, taking pushing both ours and the seller's solicitors. They also gave recommendations on future house improvements.

Ilnar · 30 November 2023

★★★★★ 5/5

Google

I just want to say a massive thank you to Claudius and Adrianna from Andrews estate agent streatham for being so helpful and professional during my dealings. I was in a chain which was causing me problems to close the deal for my sale but the problem for me was dealt by claudius and adrianna in the most professional way, they even contacted the other agency for which i was buying and made contact to the other lawyers for me aswel and made my life so much easier, I would highly recommend them to anyone looking to sell their house. BEST SERVICE EVER thank you

Muhammad · 14 January 2020

★★★★★ 5/5

Google

Just spoke to Shannae who’s being super helpful.

Fernando · 28 July 2024

★★★★★ 5/5

Trustpilot

Andrews Southville

Robbie is so helpful and always has a smile on his face! What an approachable and professional guy ! Always there to help

Laura · 14 September 2023

★★★★★ 5/5

Trustpilot

I dealt with the Long Ashton branch

I dealt with the Long Ashton branch, who in a very difficult exchange and complete process were very supportive and went the extra mile to ensure the process was as stress free and positive as possible. We finally completed yesterday, to the relief of everyone, and I immediately received a phone call congratulating me and card when I moved in. My thanks to all concerned.

Dorothy · 31 January 2024

★★★★★ 5/5

Trustpilot

Westbury on trym branch, would recommend

Westbury on trym branch, Claire, Georgia and Ashley were fantastic from start to end. Communication was first class, no question too daft for our first time selling. Even after completion the guys still called to make sure everything went well and smoothly with the move. The whole team were amazing!Thank you for helping us with our next chapter

Anthony · 15 June 2023

★★★★★ 1/5

Trustpilot

Suspsicious and untrustworthy

When we moved out of the 3 bedroom house, rented by Andrews and inventoried by Black Cherry Property services, we ensured it was cleaned thoroughly, the bathrooms, toilets and tiles sprayed, wiped and bleached, the sides dusted and the floors mopped. We wiped out all the cupboards and we cleaned the oven. When we moved in we were given no detailed pictures of anything (alarm bells for anyone with a similar inventory where a person writes "good" or "clean" next to everything) but we took our own pictures on check out. We gave those pictures as evidence when Andrews and Black Cherry came back and suggested that "quite a bit of work" was required.I'm not going to deny they found some small level cleaning or argue it was perfect and no dirt was found but they certainly went looking harder on the check out than on check in. This was provable by missing the out of date, unsafe and illegal fire alarms at the beginning of our tenancy but spotted in the latter inventory and the basins being cracked and chipped, probably years before. However, I did ask that the £337 quoted for cleaning was explained to justify the very unusually high cost compared to the competitive market. To date I have never had that figure explained.If you look on Google for the cost to clean a 3 bedroom house upon rental departure, based upon a tenant doing nothing and leaving it entirely to a company, you won't see any figures as high as £337. I tried to add all the links on page 1 Google results as evidence but this site won't let me. The highest was £267.Looking at the figures there's no way at this stage we weren't stitched up. Deposit Dispute didn't query the cost or reference our pictures, nor those provided by Black Cherry Property Services with claims of dirt not evidenced in the actual images e.g. the picture of the clean white toilet that nobody understands! (honestly, it's just a picture of perfect, white and clean toilet with text next to it moaning, pointing and spluttering about not being good enough. I 100% stand by the claim that Andrews nor the Dispute people can say anything other that "huh?"). The Dispute team only really looked at the text wording by Black Cherry in the initial inventory v's the pictures Black Cherry provided on check out, but even then there were plenty of hints for the Dispute team to work out that the wording couldn't be relied upon. e.g. billing us for "leaves in the garage". There were leaves were clearly visible in the check in inventory that only a fool would try and get away with billing for! The Dispute team agreed with that, it's one of the few long distance pictures from the the check in inventory that was of any use to anyone at all. How does this craziness even make it to the point we need to go to deposit dispute over such a thing? It's actually a bit worrying this is how human beings are in 2019! Just use common sense! I'll add, this was the only time a like for like picture was able to be used as comparable evidence and it proved exactly what we, the tenants, said! Good job the guy writing stuff down was 100% accurate with in his subjective opinions... other than that one comparable and factual picture and the other provable c0ck up around the date on the fire alarms... but other than that his word was gospel and could never have been wrong! (The only 2 bits of real evidence anyone could say be sure of and he's 0/2)So OK, lets say that everything Andrews and Black Cherry said was true. They just can not justify billing us £337! The bills we got never explained how many man hours were spent or what was done. Just a very bland and basic bill. That must have been a great job to land, easy money! Kerrrching!My honest opinion, hand on heart, it would have taken 1 person less than half a day, if that!I have rented 3 times now, every other time has been great with reciprocated honesty and respect, then these guys start frothing at the mouth over the deposit. I'm done renting and would never use Andrews nor Black Cherry again!£337 indeed. Pull the other one.

Tim · 24 October 2019

★★★★★ 5/5

Trustpilot

The staff was very helpful and patient

The staff was very helpful and patient. Also the place very clean and nice.

Customer · 20 December 2025

★★★★★ 5/5

Google

Richard was super informative, friendly and helpful. Thank you!

Katie · 28 June 2024

★★★★★ 4/5

Trustpilot

Kyle was lovely in the house tour in…

Kyle was lovely in the house tour in Batheaston. He was both friendly and professional.

Insert · 1 March 2024

★★★★★ 5/5

Trustpilot

Dealt with Zak who was highly…

Dealt with Zak who was highly professional and helpful from time of viewing through to completion and was great to work with.

Paul · 21 September 2023

★★★★★ 5/5

Trustpilot

House moving less stressful!

Communication was positive! Being able to actually go into a branch (Horley) and speak with people face to face was what i needed.

Sue · 22 September 2025

★★★★★ 3/5

Trustpilot

Good work.

Good work.Sarah was helpful in giving early response. And sorting the issues early as well.

Rishav · 24 February 2024

★★★★★ 4/5

Trustpilot

A lovely lady in lettings

I spoke with a very warm and Professional young woman this morning about renting a house.This woman was called Izzy and from the downend branch. She was brilliant at answering all my questions and concerns. I came off the phone feeling happy that all that was discussed was heard snd sorted.Great person to have working for your company.Rebecca Shomuyiwa

Rebecca · 14 May 2024

★★★★★ 5/5

Trustpilot

Sarah was quick and polite with her…

Sarah was quick and polite with her responses and was a great help with our deposit.

Nathan · 29 January 2024

★★★★★ 5/5

Trustpilot

Great Service.

James at the Wallington branch truly went above and beyond to help get my sale over the line, with what was a challenging sale for myself and no doubt him. Always available for advice and a friendly ear when needed. I can't recommend him enough.

Coral · 23 December 2025

★★★★★ 5/5

Trustpilot

Happy viewers …

Arranging our viewing was straight forward and Isaac Biggerstaff sorted times and keys etc. He arrived before us and was very welcoming and personable. He showed us around the apartment without being over bearing, allowing us time to look into every nook and cranny, but on hand to answer our questions. He looked after my elderly parents with respect and patience .. Thanks Isaac much appreciated.

Gillian · 29 July 2022