Andrews Estate Agents London reviews

★★★★★ 1/5

Trustpilot

I’ve at present just rented a property…

I’ve at present just rented a property from Andrew’s, and I’ve got to say their approach to rentals has been disorganised. When initially viewing the property they cancelled an hour before, even though they where aware I was travelling from the midlands. The tenant kindly offered to show me the property. When paying the deposit and first months rent they emailed me many times, but when it was payed I couldn’t get hold of anyone to arrange to pick up the keys to the property. I had to make various phone calls until I had an answer. I was then subsequently given less then 24hr notice to pick up the keys. Following this I was told the flat would not be vacated of the previous tenants furniture even though I had checked that would be the case. I was therefore unable to fit my furniture in the property after making moving arrangements. They then suggested I moved the property myself or take a day off work to let a contractor in to move it, again with less then 24hr notice of me moving in. When I arranged to pick up the keys, the inventory employee was 30 minutes late, he didn’t even call to inform me. I had to call him. I had travelled from the north, a four hour long journey and still been on time. I really would proceed with caution if renting from this company. It appears they do not communicate effectively or put rental customers as any priority. Update when I moved into the property it had not been cleaned and there where multiple damages to the property. The inventory employee did not include these in his report classifying a broken toilet seat and shower door as not a priority. When moving in late I was called for works to be conducted by a contractor. Works I have not been informed of to replace a bathroom cabinet not fix the damages that where reported.

Harri · 15 August 2022

★★★★★ 5/5

Trustpilot

Matt and Isaac from the Reigate Branch…

Matt and Isaac from the Reigate Branch were absolutely brilliant in navigating us through the process of buying our property. Their professional and efficient attitude through some pretty tough times was amazing. They were always available to help us. I would HIGHLY recommend them both and the Reigate Branch. Thank you so much!

Maria · 17 August 2023

★★★★★ 5/5

Trustpilot

Andrews of Wallington

Well done Andrews in managing us through the traumatic job of selling our dad's house after he had to go into care.James and in particular Janine were helpful and professional throughout keeping us updated regularly.We would certainly recommend Andrew in Wallington to any of our friends or colleagues who needed guidance in the housing market.ThanksJulie Forbes

Julie · 23 May 2023

★★★★★ 5/5

Trustpilot

Mandy K was Fantastic and made our sale a breeze

I had a great experience working with Andrews estate agents in Bristol during the sale of our house. Mandy K was especially helpful during the negotiation stage, providing valuable advice and guidance that helped me get the best possible outcome. Her expertise and professionalism were greatly appreciated, and I would highly recommend her to anyone looking to buy or sell a property.

Wil · 29 January 2024

★★★★★ 5/5

Trustpilot

Hamza-Bear Flat Office and various team…

Hamza-Bear Flat Office and various team members. This was the longest and most arduous sale ever (not Andrews fault) but Hamza and the team showed tenacity, diplomacy and professionalism throughout and worked hard to see the sale through to the end. It was worth it and we got there in the end. Well done!

Jo · 6 July 2023

★★★★★ 5/5

Trustpilot

We had a fantastic experience working…

We had a fantastic experience working with Andrew Bannerman from Andrews Property and Purpose, Cheam. We found him knowledgeable, professional, and dedicated to helping us. He was always available to answer any questions we had. Andrew was extremely accommodating regarding scheduling viewings and making himself available on short notice when necessary. We really appreciate it!!!

Oksana · 7 June 2023

★★★★★ 2/5

Google

I would like to mention the amazing professional attitude, given by Nadine along my previous tenancy agreement, she's a great plus for any employer. Thank you. However, I felt unfairly mistreated by some other employees, being the most frustrating situation through a meeting that I have arranged to renew the contract for another year, wherefore I was accused of bullying my landlady for rent negotiations. In such a rudeness and verbal assault this employee depressed me in such a manner that I was obliged to call a friend to apologise on my behalf, where I've been told that was ridiculous and that wasn't the truth. Even unhappy with ANDREWS ESTATE AGENT, I decided to carry on the procedures to renew the contract with someone else. However has been difficult to finalise the negotiations, since their lack of interest affected my comfort and trust to stay longer, so I decided to give up and move somewhere else to deal with a better professional team. Another situation: once I woke up at nearly 2pm (7min precisely), got a message from Andrews for a viewing booked at 2pm and if there was a problem to contact them. I called them straight away to cancel it coz I was still on bed and not prepared to have visitors. Then 10min later got people coming inside my flat without my permission. Surely they need my permission to come inside my flat and not my availability to answer their messages. Also I would like to share a situation that I've been through regarding the joint tenancy agreement that lead me to Andrews for the whole year in conjunction of a "friend". This supposed friend abandoned the property leaving a debt of £2500, being half of that his share of rent owned to the agency. I had to take the responsibility of that. I asked them to remove his name of the contract and I would take the responsibility of the flat on my own, so they did indeed. However they changed due date by 9 days and also requested to pay the arrears when handling the contract signed. That's a joke when I paid myself a £1700 holding deposit for any eventuality and there's less than 2 weeks to pay £2500, if signed. Plus my bills (£250) that has been all the time up to date. Obviously I had to keep the initial contract. It was a very disappointment for me coz I wanted to stay longer. Anyway I'm happy to say that I have found a better place to say and a much better management to deal with. You keep leaving properties better for the estate agents when their strongest objective is MONEY.

Nelson · 29 August 2017

★★★★★ 5/5

Google

I had a great experience dealing with Sam Manley who was honest and helpful when I was trying to purchase my first home. He explained the process to me in detail and worked with enthusiasm and constant passion to find a property for me. He then helped by negotiating with the owners to accept my offer, and the solicitors he recommended were on the ball and helped us complete in our preferred timescales. Thank you Sam for your hard work, and thank you Andrews estate agents

Jay · 29 August 2017

★★★★★ 5/5

Trustpilot

We just had our first viewing to let a…

We just had our first viewing to let a property with Isabelle Vaughan​​​​ from the Downend branch. I say was really welcoming and the whole experience has been easy, from arranging the booking, communication in between and then advice on the next steps. Would definitely recommend to anyone looking for a property with Andrews Property Group

Hannah · 21 May 2024

★★★★★ 5/5

Trustpilot

Issy was great

Issy was great, welcoming professional and really helpful.

Caroline · 20 May 2024

★★★★★ 5/5

Trustpilot

Special Agents

Andrew Palmer was helpful and proactive at all times, keeping us well informed on all stages of the sale

Terry · 20 September 2023

★★★★★ 5/5

Trustpilot

From Australia

I live in Australia and Michelle at Andrews has looked after my London flat for many years, after a terrible experience with both another agency and trying to manage it myself. I have been with Andrews ever since. I have always received excellent advice and communication, I would highly recommend this service.

Penny · 30 July 2024

★★★★★ 5/5

Trustpilot

Molly & Freya from Keynsham were very…

Molly & Freya from Keynsham were very helpful in finding us a new tenant- thanks girls for your help

Terri · 14 September 2023

★★★★★ 5/5

Trustpilot

Amazing help

Westbury on Trym branch has been amazing! Claire has been amazingly helpful in our house purchase journey!

Kristina · 2 November 2023

★★★★★ 1/5

Trustpilot

If I could I would rate it zero I would!!!

If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..

Losa · 25 June 2022

★★★★★ 5/5

Trustpilot

Moving in to my new home almost 200…

Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.

Joanne · 14 December 2023

★★★★★ 5/5

Trustpilot

Great advice - Nick from Downend

Nick from the Downend branch has been very helpful and very informative. We are looking into a buy to let and Nick set us up a great financial advisor and has been very accommodating in helping us in our search. We have decided against buying for the time being and Nick was very understanding.

Nathan · 15 June 2023

★★★★★ 5/5

Google

We are very grateful to Nicole Burley who was very helpful ,supportive and professional from the starting to finish for the purchase of our dream home.Also her colleague Andrew Palmer. Thank you very much.

Baiju · 11 April 2025

★★★★★ 5/5

Trustpilot

excelling in good service

I have let property for some 20 years with an array of different agents, I have to say that its not always been plain sailing on calm waters, even with Andrews but with the current team of Julie and Jennifer @ Headington Office I have peace of mind in the knowledge that my intrests are in safe hands.

Steve · 28 March 2024

★★★★★ 5/5

Trustpilot

Great attention to detail and communication.

Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!

Katie · 27 March 2024

★★★★★ 5/5

Trustpilot

Would definitely recommend

James Fox was prompt and efficient right from the start. He was honest and kept me thoroughly informed all the way through the process. James Baxter stood in for him when he was on holiday, but again he was very professional and kept me updated. I would definitely recommend Andrews Clifton for lettings.

Clair · 5 July 2023

★★★★★ 5/5

Google

I dealt with Shannae at the Streatham branch when I needed advice about potentially renting out my flat. She gave me a lot of advice and outlined my legal obligations ahead of doing so. I now know what to expect and look forward to dealing with her in the near future!

Nick · 28 August 2023

★★★★★ 5/5

Trustpilot

Amazing service through out from Kish and the team

Amazing service through out from Kish and Samuel in Romford. Kish Provided advice and guidance before property was on the market. Pictures were taken by professional photographer and looked amazing. In couple of weeks, we got an offer for out flat. Kish and Jill helped enourmously during conveyancing property and managed to complete before deadline. We'll definately recommend and use Kish again.

Paulius · 30 August 2022

★★★★★ 1/5

Trustpilot

Tardy management agents for tenants

Tardy management agents for tenants, that’s even if the repair gets done at all without constant chasing. But the biggest issue was being given notice after 4 year tenancy - no phone call to explain why - we had move a week before Christmas as a single mother with a full-time job. The shame for them was I would of bought the property had they told me it was for sale!They then bullied their way through the deposit negotiations and made up deductions as they went along.

Emma · 26 May 2022