Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding Friendly Service
We completed on the sale of our flat in Bath this week and the help and advice we received from the team at Andrews was outstanding from beginning to end. Emily in particular went above and beyond. She responded promptly to any questions we had and her negotiating skills with all the parties involved were exceptional. She was our main point of contact throughout what proved to be a very complicated sale. She dealt with all the frustrations in a very calm and efficient way. We would have no hesitation in recommending Emily and the whole team in Bath to anyone else or asking her to help us in the future. Thank you Emily!
Julie · 25 March 2024
Agent replied · 12 June 2024
Hi Julie, thank you for the five star review. Brilliant to see that Emily was there to help you every step of your sale and we know she will be super pleased to see your kind feedback, especially in what was a tricky situation at times. Congratulations on the sale and we look forward to helping you again, should you ever need us. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service from Bear Flat
I would like to thank Sophia and Emma from Bear Flat for being a delight to work with, and for helping to make buying our first property far less stressful than it otherwise might. I particularly appreciated their patience in answering and responding to all our concerns, and for being not only very professional, but also very friendly throughout the process. I would buy from them again! (But really don't ever want to move - we love our new home).
Jo · 23 March 2024
Agent replied · 12 June 2024
Hi Jo, we really appreciate you taking the time to leave us a five star review. Fantastic to see that the team in Bath were able to help you with everything you needed from viewing all the way through to completion. We are so pleased you love your new home and of course look forward to helping you again should you ever need us.Thanks, Rhys
★★★★★ 5/5
TrustpilotAn honest 1st class experience
A delightfully refreshing great experience from the first viewing of our rental home, to getting our rental home, moving in and beyond. A charming team of honest, straight forward, super helpful kind people made the entire experience a pleasure. The house was a quality find and the attention to detail to all those things to ease stress was beyond my expectations after previous experience with another estate agent with many more years experience! I will never use them again now I know how this business can be done. Highly recommend.A special mention to Isa and Jenine, both fantastic.
Lietta · 22 March 2024
Agent replied · 12 June 2024
Hi Lietta, thank you for the five star review. Great to see that the team were on hand to help you every step of the way from first viewing to settling into your new home. We know moving house can be a stressful time so it's pleasing to hear the team were able to try and negate some of that pressure for you and make everything as easy as possible, thanks, Rhys
★★★★★ 5/5
TrustpilotHats off to Molly and Shannon in Downend Andrews
Molly and Shannon in Downend branch have already proved we made the right decision choosing Andrews as our property agent over and over again. We were having our vacation in Paris and got into a troublesome situation while going to our next tenancy. They always made us rest assured that they will help us in this matter and they really did. They always went an extra mile beyond their job to help us solve the matters with our previous tenancy. Specially Molly kept the things in the track and was updating me and supporting me during a very bad day I was having in Disneyland. They always cared with a great humanity.We will never forget it. Hats off to them. You will be never disappointed of Andrews Downend and we will always choose them.
Nadeera · 22 March 2024
Agent replied · 12 June 2024
Hi Nadeera, thank you for the five star review. Great to see that even in times of difficulty the team in Downend, particularly Molly & Shannon have been able to help you out whenver required. We know they will really appreciate your kind feedback, thanks again for sharing, Rhys.
★★★★★ 5/5
TrustpilotWon't feel disappointed with Andrews Westbury on Trym
Despite being very nervous as a first time seller, and especially selling under a POA, Claire and Ashley at the Westbury on Trym branch in Bristol made the whole experience smooth and pain free. Both kept me up to date with developments and were honest regarding the issues surrounding the house and how it would best be sold. I would definitely recommend Andrews as a Estate Agent for anyone considering selling a property. Many thanks to the both of you :)
Caroline · 19 March 2024
Agent replied · 12 June 2024
Hi Caroline, thank you for the five star review. Fantastic to see that the team in Westbury on Trym kept you up to date with everything each step of the way in what can be a daunting time, great to see you had some excellent advice and were able to make an informed decision about the sale. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Estate Agents, Long Ashton
I have recently sold a property of a deceased relative through Richard lougher from the Long Ashton branch. Richard was fantastic. He is professional, knowledgeable, and very personable. We had the unfortunate situation of a 6 month delay due to probate, however Richard worked hard to ensure both parties remained updated on a regular basis and a successful sale was made. Andrews are available 6 days a week which is a bonus and Richard himself even contacted me on his day off on several occasions. Richard brings a fresh approach to estate agency.
Stephen · 19 March 2024
Agent replied · 12 June 2024
Hi Stephen, thank you for taking the time to leave us a review. We know Richard works really hard to keep in touch with customers throughout their journey with us, even with unexpected delays he always likes to be on hand to help with anything he can! It certainly seems that was the experience you had and it's really pleasing to see that in what can be a difficult situation you received the support and guidance required from us. Thanks again for your feedback., we know Rich really appreciates it too, Rhys.
★★★★★ 4/5
TrustpilotMonika
Monika is a shining star at Andrews and has helped me with the management of my property. She always responds very quickly and has been very helpful in addressing my concerns. I really appreciate the time she puts in to help me when needed. She has corrected a lot of errors made by other teams within Andrews who I have been less than impressed with. However because of her helpfulness and diligence she (and Tara) have made me decide to stay with Andrews where I otherwise might have left. Thanks Monika for all you do!
Maisie · 7 March 2024
Agent replied · 12 June 2024
Hi Maisie, thank you so much for the fantastic review! Great to see that Monika and the team have been on hand to help you out whenever required and even resolve issues from elsewhere. We know Monika will really appreciate your review and continued trust in her to deliver you a superb service. Thanks, Rhys
★★★★★ 5/5
TrustpilotExtremely good service from Andrews
I was looked after by Nick Woore, who was extremely responsive and professional. We originally agreed the sale in November, but unfortunately we lost our buyer. The original agreement then fell through but when we managed to sell our house Nick very kindly renegotiated with his seller and resurrected the deal. We have now exchanged contracts and everything is sealed. I would like to thank Nick for his communication throughout and would highly recommend the service.
Chris · 22 May 2024
Agent replied · 12 June 2024
Hi Chris, what a great review. Congratulations on finding your new home and it's brilliant to see that Nick was on hand to help you on both occasions and your experience was ultimately a positive one. Thanks again for your feedback, we know Nick will really appreciate it, Rhys
★★★★★ 5/5
TrustpilotI had a great experience with the…
I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!
Rhiannon · 1 June 2026
Agent replied · 5 June 2026
Hi Rhiannon, thank you for your wonderful review! We're thrilled to hear that Cat and Ed provided you with excellent service. Your recommendation means a lot to us. We look forward to assisting you again in the future!
★★★★★ 5/5
TrustpilotExcellent Service from Andrews Estate Agents, Thanks to Connor Edney and James Hawkins!
I recently had the pleasure of working with Andrews Estate Agents, and I couldn't be happier with the service provided by Connor Edney and James Hawkins from the Reigate branch.Connor Edney's dedication, energy, and honesty truly made the entire experience pleasant and stress-free. From the moment we started working together, Connor demonstrated a remarkable level of professionalism and promptness. His understanding and reassurance throughout the process were invaluable. I felt heard and supported every step of the way. Connor's excellent service exceeded my expectations.James Hawkins also played a crucial role in our journey with Andrews Estate Agents. His promptness and proactive approach were commendable. James kept me consistently updated and went above and beyond to suggest properties that aligned perfectly with what I was looking for. In fact, the property we eventually fell in love with was one of James's recommendations. His proactive service made all the difference.Overall, I highly recommend Andrews Estate Agents, especially Connor Edney and James Hawkins, for their exceptional service, professionalism, and dedication to ensuring a seamless experience for their clients. Thank you both for your support!
Senay · 1 March 2024
Agent replied · 12 June 2024
Hi Senay, what an amazing review. Brilliant to read the lengths that Connor and James went to in order to help you find your dream home. We are so pleased to see we helped you find your dream home. Thank you so much for sharing your experience with us, Rhys
★★★★★ 5/5
TrustpilotProfessional service
Shamiya was waiting for me at the property, and was friendly and informative. I did not put an offer in for the place she showed me as ultimately I decided it was too far from my kids school. This was no reflection on shamiya, who was very professional. When I booked the viewing, this was done with another colleague of Shamiya’ who was equally friendly and professional. I’d highly recommend this agency.
Natasha · 29 July 2024
Agent replied · 24 August 2024
Thank you, Natasha! We're delighted to hear about your positive experience with Shamiya and our team. Your recommendation means a lot to us. Best of luck with your search!
★★★★★ 5/5
TrustpilotVery good experience with Worc.Park branch
We had a very good experience with Andrews Worcester Park in Jan/Feb '24. Kinga and Sameer responded to our enquiry swiftly enough on the same day and we arranged a viewing. The viewing was relaxed and not pushy. Our questions were answered and the ones they didn't know they said they would work on. The process from previous experiences was welcome when completing their form and they were quick to respond once it was submitted. The follow up validation process online was good too. We managed to get good response, patience when needed and communication open at all times. Ben gave us a call too in their absence and was a little nervous about transfer deadline but once discussed he was supportive. A big thanks to Kinga for getting us a revisit to measure and assure ourselves of what we had previously seen and now we had signed. Happily recommend working with them and Andrews Worcester Park given this experience.
Brett · 24 February 2024
Agent replied · 12 June 2024
Hi Brett, what a fantastic review! Brilliant to see that you've had such a great experience with the lettings team at Andrews Worcester Park, we know the team will really appreciate you sharing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat Property Management
It is my pleasure to recommend and thank Andrews Property Group and particularly Ms. Sydnie Chesley, Senior Portfolio Manager, and her team for handling the operational affairs of my property in South Croydon, London, UK.I have employed Andrews Management for 7 years and Sydnie is now my primary Property Manager. She displays great talents in conflict management with skill and experience in all areas of the housing business. Her sense of urgency to respond to us is very impressive, and she demonstrates an amazingly positive attitude in all situations, with my tenants and with me the Landlord alike.Curtis L. Howe, MBA, BEng (Hons)(Landlord)
Curtis · 24 February 2024
Agent replied · 12 June 2024
Hi Curtis, thank you for the recommendation and thank you for continuing us to deliver an excellent level of service to you over the years. Brilliant to see that Sydnie continues that lasting trend and is able to resolve any issues promptly for you and your tenant. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews Lettings and Management
Andrews appear to have recently reorganised their operational structure for the lettings and management side of their business. A gret improvement. You are now easily able to contact relevant personnel direct, to discuss and resolve any issues. The individual personal service, help and advice offered by Jennifer Jones at their regional property services office in Headington, Oxford was first class. This involved several issues prior to Christmas period, where seperate call outs for both plumbing and heating, were dealt with promptly and efficiently, with the minimum of inconvenience for my long standing tenant. More recently, legal advice and help on a tenancy contract was given with equal professionalism.
Roger · 23 February 2024
Agent replied · 12 June 2024
Hi Roger, thank you for the review. Fantastic to see recent changes having the positive impact intended. We know that Jennifer will really appreciate your kind feedback and it's great to read that her efforts have been recognised by yourself. Thanks again, Rhys.
★★★★★ 5/5
TrustpilotAn estate agency that cares
As a tenant I have worked with Andrews for around 4 years and they have always been great to liaise with. My contact Michelle is great at responding in a timely manner and always does her best to support me as a tenant with any questions or concerns. Working with estate agencies can be really stressful but my experience with Andrews has always been a positive one.
Kate · 9 October 2024
Agent replied · 23 October 2024
Thank you, Kate! We're thrilled to hear about your positive experience with Michelle and our team. Your kind words and continued trust mean a lot to us.
★★★★★ 5/5
GoogleSumita and Zubear did an excellent job with selling our flat through the auction process. Sumita was always at hand to help with any glitches and proved to go over and above in steering us through what was unfamiliar ground to us outside her immediate remit. Most grateful.
Laureen · 16 June 2025
Agent replied · 16 April 2026
Thank you, Laureen, for your wonderful feedback. We're very happy to hear that Sumita and Zubear helped to make selling through the auction process smooth for you. Best wishes, Alison
★★★★★ 5/5
TrustpilotRaluca has been the best property…
Raluca has been the best property management officer I have ever dealt with. As a tenant who had a rude letting agency. She has shown me that every tenant should be treated well and with dignity. She gives the best advice, very approachable and kind. It has been a pleasant experience since I started talking to her. She is a great asset to the company. An employee for keeps!
HEART · 30 August 2024
Agent replied · 23 October 2024
Thank you for your kind words about Raluca. We're delighted to hear about your positive experience, being treated with respect and getting good advice is all part of our service.
★★★★★ 5/5
TrustpilotAndrews Worcester park were great…
Andrews Worcester park were great during our purchase recently. They were always responsive, great communicators and answered all questions. They helped keep the sale moving and would contact solicitors regularly for updates on the chain. Jessie from Andrews was particularly fantastic!
RfSneddon · 15 September 2026
Agent replied · 23 September 2026
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Andrews Worcester Park. Jessie and the team are delighted to have been of assistance. We appreciate your kind words and look forward to serving you again in the future! Best wishes , Lisa
★★★★★ 5/5
TrustpilotI met with Nicole Meikle at a property…
I met with Nicole Meikle at a property I have just been accepted on to rent. I found her to be extremely polite and easy to talk to, she is very professional in what she does and has made the process extremely easy for me, she gets back to me fast with any questions or queries I have with all the information I need etc. I’m extremely happy dealing with her. Thanks Nicole 😊
Chris · 23 May 2024
Agent replied · 12 June 2024
Hi Chris, thank you for the positive review. Thank you for the positive review, we know Nicole works really hard to look after our customers to it's great to see her efforts recognised. Thanks again, Rhys
★★★★★ 5/5
TrustpilotMichael Villacis at Andrews Southfields…
Michael Villacis at Andrews Southfields Branch was very helpful and quick to respond to queries while I was having my flat renovated between tenancies. I have been letting my flat through Andrews for some years now and I'm happy with the service they provide. Michael's team let my flat within a few days of it going online. Michael personally answered any questions I had.
Sophia · 5 November 2024
Agent replied · 22 November 2024
Thank you, Sophia! We're thrilled to hear about your positive experience with Michael and the Southfields team. Your satisfaction is our priority, and we're glad we could assist you efficiently. Best wishes , Lisa
★★★★★ 5/5
TrustpilotWe recently had the pleasure of working…
We recently had the pleasure of working with Mukul Mehta, the Senior Mortgage and Protection Adviser at the Andrews London offices, for our remortgaging needs. Mukul was exceptional in helping us secure a fantastic mortgage rate. His efficiency and helpfulness made the entire process smooth and stress-free. We are extremely satisfied with his service and would highly recommend him to anyone looking for mortgage advice. Thank you, Mukul, for your outstanding support!
OLIVIA · 26 June 2024
Agent replied · 24 August 2024
Thanks for taking the time to leave us a review. Fantastic to see Mukul was working hard to ensure you got all the advice you needed and secured a great rate, we know he will appreciate your recommendation and feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotMy partner and I had a great experience…
My partner and I had a great experience with Andrews finding a property to rent in Bristol. The consultant I spoke and attended the viewing with was Shamiya from the Downend branch and she was an absolute delight! She was so friendly, answered all our questions and was super enthusiastic about the property she showed us, which was lovely to see. I would definitely recommend this agent to anyone and particularly Shamiya.
Georgina · 25 June 2024
Agent replied · 24 August 2024
Hi Georgina, thank you for sharing your experience with us. Fantastic to see that Shamiya was so helpful with everything and that you had an enjoyable viewing, we know she will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
GoogleI recently had the pleasure of working with Sumita from Andrews during the purchase of my property, and I couldn't be more satisfied with the entire experience. Sumita was incredibly professional, knowledgeable, and attentive to every detail throughout the process. She guided me with patience, answered all my questions thoroughly, and made the entire transaction seamless and stress-free.
I highly recommend Sumita and the Andrews team
Paul · 25 September 2024
Agent replied · 25 October 2024
Thank you for your feedback Paul. It's great to hear that Sumita helped make your buying experience a smooth one. We appreciate your recommendation. Enjoy your new home!
★★★★★ 5/5
TrustpilotI find Andrews to be very thorough with…
I find Andrews to be very thorough with their approach and always follow up with me. I have seen some great properties with them and they suggest homes that definitely suit my requirements.I’m always pleased if I know Steve will be taking a viewing as he offers great advice and and honest view point. Steve is also very knowledgeable and friendly on our viewings.
Danielle · 22 October 2024
Agent replied · 22 November 2024
Hi Danielle, thank you for your kind words! We're thrilled to hear that Steve has been so helpful and that you're pleased with our service. We look forward to continuing to assist you in finding the perfect home. Best wishes , Lisa
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