Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOngoing great service
Have used Andrews now for over 10 years to manage my residential property, working with team to re-let over past 2 month has demonstrated great team working from Molly,Chemaine and Freya to cover all options and maintain property all to a high standard resulting in another successful let without any delays or issues
Martin · 21 September 2023
Agent replied · 12 June 2024
Hi Martin, thank you for your review! Fantastic to see our Keynsham team were delivering excellent support to yourself! I am really glad they were able to assist with your property! All the best for the future. Thanks, Laura.
★★★★★ 5/5
TrustpilotWorked with Reece Gunn on viewing a…
Worked with Reece Gunn on viewing a number of properties around the south west London areas. Reece was fantastic in understanding our requirements and calling us early when he felt a property matched our criteria. Very professional, would highly recommend.
Alex · 1 July 2023
★★★★★ 5/5
TrustpilotValuation of property
I felt instantly at ease when Nancy from Andrews came to value my property. A kind and genuine person who really listened had time for me. Thank you again.
F · 16 December 2024
Agent replied · 23 December 2024
Thank you for your kind words about Nancy. We're thrilled to hear she made you feel at ease and listened to your needs. Your feedback is greatly appreciated. Best wishes, Jake
★★★★★ 5/5
GoogleSumita and her team have been excellent in finding new tenants and processing the necessary paperwork. Any issues that have occurred have been addressed promptly. Very pleased with the service they have provided and would recommend them. Kind Regards Sarb
Fifagames78 · 16 June 2023
★★★★★ 5/5
TrustpilotVery happy with shamiya it’s the second…
Very happy with shamiya it’s the second time she showed us a flat her speech and just the way she is answering the questions is amazing would recommend 100% if you are looking for a home!!
Mihaela · 20 August 2024
Agent replied · 24 August 2024
Thank you, Mihaela. We're delighted to hear about the positive experience you had on your viewings with Shamiya.
★★★★★ 5/5
TrustpilotAndrews Raigate team have been amazing…
Andrews Raigate team have been amazing from the start of our search for our own place, Isaac was always very helpful and always we kept a good communication. Thank you we love our new place.Regards,Jackie and Courtney
Courtney · 26 August 2023
★★★★★ 5/5
GoogleHappy to write the review regarding andrews property management, Kingsbury branch. The staff is very supportive and kind and always available to help. I found the home through andrews in my designated area in affordable rent. Like to share my experience and suggest others.
Akash · 17 March 2024
Agent replied · 15 June 2024
Hi Akash, thank you for the review. Fantastic to see that not only have we been able to find you a home but also assist with any issues as and when the arise. Thank you for sharing your experience with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotBuying my first home with Andrews
Buying my first home with Andrews, they have all been very helpful, with every step of the process, they have helped with the solicitors and chased when needed, they have kept me informed with whats going on throughout. I used the keynsham branch and am very happy with there service
Ash · 31 October 2023
Agent replied · 12 June 2024
Hi Ash, thank you for the review, brilliant to see you had such a positive experience, we know it can be a daunting and stressful time so it's great to see the team in Keynsham were on hand to keep you in the loop and pushing everything through for you. We hope you are settled into your new home. Thanks, Rhys.
★★★★★ 5/5
TrustpilotVery professional company with quality …
Very professional company with quality agents.I have been dealing with Shannon and Dan which they helped us to view a property very quick in just about few hours after enquiring.Highly recommended this agency,been very pleased.
Florina · 24 August 2024
Agent replied · 23 October 2024
Thank you, Florina! We're thrilled to hear that Shannon and Dan provided you with prompt and professional service. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleAmazing experience in dealing with Andrews Estate Agents for the last 2 years especially Sumita, Salim and Sarah.
They were always helpful, professional and knowledgeable. …
Madalin · 16 April 2024
★★★★★ 5/5
TrustpilotHad two fantastic viewings today by…
Had two fantastic viewings today by Nancy Henley really helped us out with what we were looking for, went above and beyond to get us all the information we needed. Recommend and took the time to show us another Andrews property that was in our market Really recommend
Keith · 9 December 2023
Agent replied · 12 June 2024
Hi Keith, thank you for your five star review on both TrustPilot and Google! Fantastic to hear Nancy has been a massive help on your property search and went above and beyond for yourself! Thank you for the recommendation too and all the best, Laura.
★★★★★ 1/5
TrustpilotNot refunding our money
Me and my husband with kids gave one week rental to Andrews. After taking more than 3 weeks time, they failed our reference check and not refunding our money.
Aishwarya · 20 November 2024
Agent replied · 22 November 2024
I’m sorry you felt the need to leave us a one star rating, after failing your referencing checks. As you'd expect we take all reviews and feedback seriously and I can only apologize for experience that you have received. We are committed to delivering strong customer service and will look to investigate your comments further internally. Best wishes, Jake
★★★★★ 5/5
TrustpilotGood communication
I worked with Junior and he kept me up to date with all the required information before our viewing appointment, was punctual, and knowledgeable about the property. Ultimately it wasn’t the right flat for me, but the viewing experience was positive.
K · 28 March 2023
★★★★★ 5/5
TrustpilotAndrew’s have dealt with a property sale
Andrew’s have dealt with a property sale for us which has just completed. At all times through the process the were very professional and kept us informed of the sale progress. We would definitely recommend them to others.
Paul · 21 June 2024
Agent replied · 24 August 2024
Hi Paul, thank you for taking the time to write us a positive five star review! Amazing to see that our team have been able to guide you through the sale process and kept you updated throughout. Thanks for the recommendation too and all the best for the future, Laura.
★★★★★ 5/5
TrustpilotGreat attitude and knowledge from all…
Great attitude and knowledge from all staff at Andrews, especially Shannon and our agent Paul. Very clear, helpful information and communication from all of the team. Very prompt when returning calls/emails which made me feel less stressed and worried.
Amy · 22 May 2023
★★★★★ 5/5
TrustpilotSelling my house through Andrews was…
Selling my house through Andrews was such an easy pleasant experience. They were very professional and approachable and kept me in the loop at all times. Amy was very friendly and helpful and I would highly recommend them.
Paula · 15 June 2023
★★★★★ 5/5
GoogleThanks to Alberto and Sumita for helping me in fondant a property.
Very helpfull and profesional
Mădălina · 16 June 2022
Agent replied · 15 June 2024
thanks for the review. We’re so pleased that we were able to find the right solution for your particular situation.
★★★★★ 5/5
GoogleI rented a flat recently from Andrews Kingsbury and Alberto was very helpful and caring.PositiveResponsiveness, Professionalism
A · 16 June 2022
Agent replied · 15 June 2024
thank you for leaving us such a great review.
★★★★★ 5/5
TrustpilotV happy with my property mgmt
Jennifer Jones manages my property and she is absolutely brilliant - reliable, professional, helpful...everything you'd hope for from a property manager. I have been with Andrews for years and have been very happy with their service, communication and staff. Thank you very much!
TK85 · 8 March 2024
Agent replied · 12 June 2024
Thank you for the five star review. We know Jennifer works really hard to solve any issues that may arise during a tenancy, great to see she's been delivering a service to you and for your continue trust in Andrews over the years. Thanks again, Rhys
★★★★★ 5/5
GoogleI would like to thank all the staff in Kingsbury in particular Sumita who was always helpful and professional. Highly recommendedPositiveResponsiveness, Professionalism
Sarah · 16 June 2021
Agent replied · 15 June 2024
Good afternoon Sarah, thanks for taking the time to leave us feedback regarding your recent experience.
★★★★★ 5/5
TrustpilotThe melroy did an excellent job.He were…
The melroy did an excellent job.He were very helpful and professional throughout the process. I appreciate their dedication and expertise in assisting me with finding the perfect home.
Beeni · 20 November 2024
Agent replied · 22 November 2024
Thank you, Beeni! We're thrilled to hear that we provided an excellent service and helped you find the perfect home. Your kind words and appreciation mean a lot to us. Best wishes, Jake
★★★★★ 5/5
TrustpilotCommunication is Key
Lisa-Marie provided great guidance, support and communication throughout the buying process. Without this the whole process would've been a great deal more painful. Definitely would recommend to anyone else in the process.
Ian · 16 September 2024
Agent replied · 23 October 2024
Thank you, Ian! We're thrilled to hear Lisa-Marie made your buying process smooth and enjoyable. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotEmma from the Bear Flat branch
Emma was very professional and reassuring during our rather lengthy conveyancing process. We were in a rather lengthy chain and Emma made sure we were well informed at every stage. Many thanks Emma! We would highly recommend Andrews. Alice and David.
Alice · 21 February 2023
★★★★★ 5/5
TrustpilotEasy to get hold of, keep you updated!
Very contactable, they keep you up to date on progress, and are generally very easy to deal with. If they say they will find something out for you, they will, and they’ll get back to you asap with an Answer. This goes for all the team, Matt, James, Isaac!
Joe · 4 October 2023
Agent replied · 12 June 2024
Hi Joe, fantastic to read such a positive review for the team in Reigate, we really appreciate you sharing your experience and great to see that the team were able to answer all queries you had throughout your journey.Thanks, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
