Trusted Agent profile · London

Acorn London reviews

4.8

★★★★★ Excellent

288 reviews across 1 platform

116-118 Bermondsey Street, London, SE1 3TX

Acorn's office in London, at 116-118 Bermondsey Street, is rated 4.8 out of 5 across 288 reviews on 1 platform, including 288 Google reviews rated 4.8.

Google logo

4.8 / 5

288

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I chose Acorn after seeing a number of Estate Agents. They came across genuine, reliable and friendly. They also new the area well. I was very pleased with my decision. They sold the property for full asking price and maintained regular communication throughout the process. Would highly recommend the team.PositiveProfessionalism

Carolyn · 13 June 2022

Agent replied · 12 June 2024

Thank you Carolyn for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We thoroughly recommend Acorn Estate Agents they were so helpful and professional. Beth and Stuart are amazing people to work with guiding us all the way through the process of buying and selling. Top class service! Christine and Jerry

Christine · 13 June 2023

Agent replied · 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Karen Hedges - Customer Relations Manager

5/5

Google

Stuart and Beth at Acorn, London Bridge, were excellent in every way whilst selling our flat. They knew the property market very well, gave excellent advice all the way through. I would recommend their services to anyone. Thank you guys for making our sale as smooth as possible.

CI · 13 June 2022

Agent replied · 12 June 2024

Thank you CI for leaving us a 5* review. We are really happy that you were pleased with the service you received from Stuart & Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We bought our first house with Acorn and the whole process was a positive one. Beth co-ordinated the lawyers, surveyors etc. very effectively and ensured queries were addressed promptly and fully at each stage, with the result that we went reached completion in a little over two months.

S · 13 June 2022

Agent replied · 12 June 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from Beth met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Stuart and Beth helped me through every part of this process and were really approachable and responsive - qualities which cannot be underestimated when trying to sell a house! Excellent service from Acorn.

Tan · 16 April 2025

5/5

Google

Acorn, particularly Shirin, was really helpful with the letting process. Questions were always answered helpfully. It was also good to see a shared enthusiasm in the process. Further, I felt there was always someone there to provide support and answer queries when needed. Thank you. Karen.

Dr · 28 August 2018

5/5

Google

Amazed by the service provided by Beth and her staff during our last transaction! As a property Finder working actively in the area of Bermondsey, I will be happy to work again with them! Totally recommended!

Pietro · 18 July 2023

Agent replied · 12 June 2024

Thank you Pietro for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and the team! If we can help further please do let us know. Thanks. Customer Services

5/5

Google

Poppy at the London Bridge office was fantastic. My purchase ended up taking way longer than it should have as it was a repossession which meant the other side had little incentive at keeping things moving but Poppy and Acorn were great at keeping the process on track and finally getting things to a close. Excellent service!

Simon · 27 August 2020

Agent replied · 26 August 2024

Thank you Simon for leaving us a 5* review. We are really happy that you were pleased with the service you received from Poppy. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

We were so impressed with the service we received from Acorn. We had a few unforeseen challenges during our move but Beth always kept us in the loop and did everything she could to help it progress. Would absolutely recommended them, we were very impressed!

Emily · 27 August 2022

Agent replied · 26 August 2024

Thank you Emily for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

My partner and I have used Acorn London Bridge twice to find flats to rent in the Bermondsey area. Both times Suzzannah has been extremely helpful, going above and beyond what is required to find the right let for us. I would highly recommend their services.

Ewan · 28 August 2017

5/5

Google

Great experience working with Acorn and specifically Beth! Always available, quick and efficient!

Marcelo · 25 September 2024

Agent replied · 23 October 2024

Dear Marcelo Rodrigues Dias De Sousa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

I have just started renting with Acorn and the experience has been a disaster. The customer service is abysmal, agents have used told me false information, and issues haven't been fixed in the flat even when requested and promised. The excuse is always that another colleague was dealing with the account, so no-one ever takes responsibility.

Benjamin · 28 August 2019

Agent replied · 26 August 2024

Hi Ben. I am very sorry to read your review and we have since spoken. I will be discussing with the team this morning and coming back to you. Thank you. Andrew Roberts - Customer Relations Manager

5/5

Google

Very good service received by Acorn in selling my flat. Marketed correctly, found a good buyer timely and received proactive support and communication throughout the whole selling process. Definitely recommended!

F · 20 March 2025

5/5

Google

Mauricio assisted us through the renting process. I bugged him so many times with questions and follow ups but he was very friendly and helpful throughout :)

D · 1 October 2023

Agent replied · 26 August 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services

5/5

Google

We recently completed on a purchase with Acorn, and really appreciated both the local industry expertise and the kind, transparent communication from Acorn. Big fans!

Emma · 31 October 2023

Agent replied · 26 August 2024

Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services

5/5

Google

Very professional and friendly, with great communication. Stuart and Beth supported us with the sale of our flat from start to finish. They secured a sale quickly and with little fuss. I recommend them.PositiveResponsiveness, Quality, Professionalism, Value

M · 27 August 2022

Agent replied · 26 August 2024

Thank you Mr Bowden for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and Stuart and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Beth and the Acorn team were fantastic throughout the whole process of buying my new property. Would recommend their services to anyone in the area.

Nick · 17 August 2023

Agent replied · 12 June 2024

Thank you so much for leaving us a brilliant 5 Star review- We appreciate it! Customer Services

5/5

Google

Good service by Lucas over the last months, always managing to sort any problems efficiently.

Joshua · 29 March 2024

Agent replied · 26 August 2024

Hi Joshua, thank you for taking the time to share your positive experience with us. We're thrilled to hear that Lucas was able to provide you with excellent service and resolve any issues efficiently. We appreciate your feedback and look forward to serving you again in the future.

5/5

Google

The staff at the Acorn London Bridge was great, always friendly, always available. Beth in particular was excellent, very helpful and made a stressful experience feel like a walk in the park. Thank you!

Massimo · 28 August 2018

1/5

Google

The worst company ever, to hell with all of you.

Butter · 28 May 2024

Agent replied · 26 August 2024

Hi "Butter & Ghee", we're sorry to hear about your experience. We value feedback but as we are unable to find you on our system we are not able to investigate what led to this. Please email customerservices@acorngroup.co.uk with more information, otherwise we will assume the review is not about our business and will report it to Google. Thanks

5/5

Google

I rented my first flat in London with Acorn as letting agent. Acorn were really helpful, friendly and efficient. Suzzannah and her colleagues were always on hand to answer my questions. I would highly recommend using Acorn for renting or buying a property in London.

Shauna · 27 August 2020

Agent replied · 26 August 2024

Thank you Shauna for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Suzzannah and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

5/5

Google

Being new in the city, unaware of places, areas, process, market, etc., and after having had really bad experiences looking for a flat, I was blessed to have met you and have the chance of being taken to several properties that were very close to my expectations until we found the right one. I especially valued your clarity, warmth, professionalism, efficiency and willingness to go the extra mile and help out in order to help the process move along. I believe you Shirin, the Letting Manager at Acorn, did an outstanding job helping me find the flat, along with liaising with the different parties involved within the process. I can only say 'thank you' once again and you can rest assured I will sing your praises to my colleagues and friends when and if they are flat hunting.

Gabriel · 28 August 2017

5/5

Google

My daughter and her three friends loved a property that was being marketed by Acorn and wanted to rent it during their University education. When suddenly two of the girls pulled out, they scrambled to find new tenants, and as time was running out, they did. But this time a mountain of problems arose on the paperwork side, some guarantors being extra meticulous and asking for extra information. The staff at Acorn, Suzannah and Shirin in particular, were instrumental in handling all the communication, they were very constructive and went the extra mile to ensure everyone was satisfied. We had a happy ending. A big thank you!.

Ali · 28 August 2017

5/5

Google

We bought from a couple living abroad so Beth at Acorn had to work hard to coordinate information and communicate between us all. She was really helpful and quick to respond, even though we weren’t her client. We would definitely use her again.

Alice · 28 August 2019

Agent replied · 26 August 2024

Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Acorn's Google reviews
The Trusted Agent

Is this your office? Claim your page.