Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought from a couple living abroad so Beth at Acorn had to work hard to coordinate information and communicate between us all. She was really helpful and quick to respond, even though we weren’t her client. We would definitely use her again.
Alice · 28 August 2019
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleVery slow. Took them 3 months to get a quote to repair and refurbish. Inadequate quotes were provided and 4 months later my property is still not tenanted.
Raenih · 27 August 2022
Agent replied · 26 August 2024
Dear Raenih. I am sorry to read your review but having spoken to our Property Management team, I am afraid that your review only tells part of the story. Firstly, we had let your property multiple times previously, so we have not an issue finding you tenants previously or on this occasion. However, previous tenants have complained about serious mould in your property and we have a duty of care to our tenants as well as you. So that we could advise you accurately on the nature of the mould and what works were required, we needed various detailed estimates carried out. For reasons you were aware of, it did take a little longer than hoped to hoped to get these in. Sadly, despite this independent advice, you were unwilling to undertake the required works to make the property habitable. faced with this we are unable to represent you further.. If you feel that I have missed something, please feel free to email me directly at andrew.roberts@acorngroup.co.uk. Thank you. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleExcellent service from valuation to completion. Highly recommend Acorn and Stuart and Beth in particular. In spite of several unexpected hurdles (cladding etc) they managed the process in a calm, efficient and friendly manner.PositiveProfessionalism
Nick · 27 August 2021
Agent replied · 26 August 2024
Thank you Nick for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth and Stuart. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleBeth and the team were always friendly, helpful and always on hand for any questions we had and were always reassuring during the whole process.
Mark · 28 August 2019
★★★★★ 5/5
GoogleI purchased a flat in Borough which Acorn were marketing. The team were very professional and responsive at all times, they acted clearly on behalf of the seller but were able to bridge well to my requirements as a purchaser and overall to make sure that the transaction proceeded smoothly. I was very impressed with Beth and Stuart and the overall team from the first viewing to the end of the process.
Steve · 28 August 2018
★★★★★ 5/5
GoogleGreat experience from start to finish. I tend to be a bit wary of your typical estate agent, and even considered going with one of the newer DIY ones. I'm glad I didn't. I had a genuinely brilliant experience with Acorn. Stuart, Beth and the rest of the team were a pleasure to work with through the process, always realistic and practical and helped us get a good sale too.
Tony · 28 August 2019
★★★★★ 5/5
GoogleBrilliant team, very helpful and great communication
Kate · 30 December 2023
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our team met your expectations. Thanks. Customer Services
★★★★★ 5/5
GoogleWe recently moved with Acorn Estate Agents. Shirin our Lettings Manager made the whole process really enjoyable and stress free
Nastassja · 28 August 2019
★★★★★ 5/5
GoogleMe and my flatmate had a great experience with Acorn when we were moving into our new flat, particularly with Suzzannah who was extremely helpful and friendly the whole time. We would highly recommend them! :)
Fergus · 28 August 2019
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our Suzzannah and the Bridge team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWorking with Beth at Acorn is the best antidote to the usual estate agent experience. She is transparent, thorough, immensely knowledgeable and a genuine pleasure to work with. I can't recommend selling with Acorn enough.
Lizzie · 28 August 2019
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Beth. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleHad a great experience with Acorn and with Beth specifically. My property purchase was particularly long and Acorn did a great job keeping me and all other parties involved informed and up to date regularly. You can tell Beth really cares about the clients and I have been very pleased with the service I received over a 6 month period everyone I dealt with at Acorn!
Asmaah · 14 June 2019
★★★★★ 5/5
GoogleFive stars plus for the team at Acorn London Bridge lead by Stuart! We would recommend in a heart beat. Beth in particular helped take all the stress away from an incredibly protracted sale and purchase. With out her help we would not be moving. Great communication and highest level of professionalism! All the team were a pleasure do deal with and didn't let us down once!
Foxy · 25 October 2017
★★★★★ 5/5
GoogleAcorn are excellent! Polite, friendly and professional to deal with and found us a suitable tenant quickly.
Auriol · 27 August 2022
Agent replied · 26 August 2024
Thank you Auriol for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received and if we can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleWe have been really pleased with the help and service we've received from Shirin at Acorn on Bermondsey Street. She got in touch very promptly following my enquiry and arranged for us to view the chosen flats, and even took the initiative to show us other similar apartments in the area. She is very knowledgeable, professional and always in a happy mood. Would highly recommend!
Maria · 28 August 2018
★★★★★ 5/5
GoogleGreat pleasure to work with Poppy and Stuart. They were there ready to help at every step on our way to purchasing our first home.
Emil · 27 August 2020
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am delighted to hear that you were happy with the service you received from Poppy and Stuart. If I can help further please do let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 1/5
GoogleI have been struggling to get my deposit released - agent doesn't respond emails and does not communicate any challenges, delays timeously. ABSOLUTE NIGHTMARE as a tenant
Mitsidzo · 28 August 2019
Agent replied · 26 August 2024
Dear Mitsidzo. I am sorry to hear this and have spoken to the Property Manager in question. We have been chasing your landlord to confirm their agreement to return the deposit to you. They have been non-communcative but will endeavour to have this matter expedited in the next few days. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleAcorn sold our flat during a difficult time for the housing market. The staff at the Bermondsey Street office are experienced, friendly and always eager to help.
Fay · 28 August 2019
Agent replied · 26 August 2024
Thank you for taking the time to provide us with a review of your experience. I am really pleased that the service you received from our London Bridge team met your expectations. If there is anything else we can do to help in the future please let me know. Thanks. Andrew Roberts - Customer Relations Manager
★★★★★ 5/5
GoogleGreat and very rare combination of professionalism, market knowledge, support, guidance and desire to do the best possible job for me as the seller and my buyer. Stuart and Beth are stars and Acorn are very lucky to have them. I was also very fortunate to be introduced to them. Would definitely use them again. Nanette
Nanette · 28 August 2018
★★★★★ 5/5
GoogleJust to acknowledge the fantastic service and assistance provided by Stuart, Suzzannah, Shirin and all the staff at the Bermondsey Street when purchasing and letting our properties. They really cared about making sure we get the right Tenant and made the whole process trouble free ! A very big thank you to you all !
Robert · 28 August 2017
★★★★★ 5/5
GoogleI was very impressed with the quality of service offered by Acorn. They were very responsive to emails/calls and were knowledgeable about the properties I viewed with them. Beth and Stuart, in particular, went out of their way to make sure my purchase went smoothly. Would recommend highly.
Steffan · 27 August 2020
★★★★★ 5/5
GoogleThe Acorn team at Bermondsey provided superb support to us in our efforts to sell our flat. In a buyers market they worked very hard to find and interest prospective buyers, this combined with patience and commitment brought us to a successful conclusion. No complaints, just praise, thanks. :-)
Ed · 25 October 2018
★★★★★ 5/5
GoogleGood communication throughout the selling process. Very upfront and honest with me. Made the process a lot less stressful. Would happily recommend.
Max · 27 August 2023
★★★★★ 5/5
GoogleWe were tenants of one of their properties. Got a great deal and excellent landlord. The property manager was also great. I like the transparency of the company and enjoyed how you pay the check out fees at the beginning.
They support you throughout, only good things to say.
Sylvia · 28 August 2017
★★★★★ 5/5
GoogleBeth and the whole team at Acorn were wonderful, from our first viewing all the way through to completion. They were very friendly, and extremely helpful, liaising with the previous owner & solicitors to smooth out the buying process. I wouldn't hesitate to recommend Acorn, London Bridge.
Glen · 28 August 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
