Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCheyanne went up and beyond to help us its NOT just a job to her, continual comminacation, very positive and polite and had to jump many hurdles on our behalf and she didnt give up till contract was signed...an ABSOULTE pleasure to have done business with ths young lady cannot recommend her enough !
Nicole · 28 July 2019
Agent replied
Nicole Wildman, we're happy you found our staff to be so supportive during your experience here at Absolute Property. Nicole Wildman, thank you for your kind words and this wonderful review! Absolute Property
★★★★★ 5/5
GoogleI had a fantastic experience working with Nick at Absolute Property Agents to sell our apartment in London. His service was excellent, with fast and efficient communication. Nick is someone who gets things done promptly, making the entire selling process smooth. I highly recommend his services for anyone looking to sell their property in London.
Dr.Narisa · 1 October 2023
★★★★★ 5/5
GoogleFrom the beginning to the end Nick and his team have been in weekly contact with me explaining every step of the sale and been very professional at all times. They go over and above to help. Would highly recommend
Elaine · 22 April 2024
★★★★★ 5/5
GoogleI cannot thank the sales team enough for all the efforts they went to.
The service I received was exceptional and Nick Wallis was a consummate professional, providing advice and support throughout the whole process with attention to detail from valuation to completion. I would always recommend Absolute property and I would have no hesitation in using them for any future purchase or sale.
Andy · 17 April 2022
★★★★★ 1/5
GoogleI live next door to a property rented out by this company, and I've had to chase them numerous times regarding a damaged fence caused by a tree on their side, which has affected my property. Initially, I contacted them to get the tree maintained and then to fix the fence on the 14th May. I was asked by the company to source a quote myself, which I did. However, after arranging for a professional to start the repairs, I was told the quote was too expensive.
They then promised a like-for-like fence using someone cheaper that they sourced. I feel upset and frustrated as I've had to keep chasing this issue. The damaged fence is an eyesore, and not one person from the company has come out to look at it. I have had no updates and had to chase them again.
It seems that unless they're making money, they're not interested in resolving issues. I hope this review prompts the company to understand the importance of maintaining properties and addressing concerns, not just focusing on profit. Their brand should reflect quality service at all levels.
Lily · 30 July 2024
★★★★★ 5/5
GoogleCouldn't have asked for a better service as first time buyers. Nick was efficient and conscientious at every step and genuinely made a daunting process more manageable. Thank you!
Jen · 29 August 2024
★★★★★ 5/5
GoogleNick was great from start to finish.
Rang me every 2 weeks with updates.
Was continuously in contact with my solicitors and buyers. Made the whole process much easier. 5 stars!
Joe · 21 June 2024
★★★★★ 5/5
GoogleBest estate agent I’ve ever used! Nick went over and above consistently despite it being a difficult process and a tricky sale. Really pleased with them and thoroughly recommend!
Vanessa · 15 June 2024
★★★★★ 5/5
GoogleCompleted on our investment property through Absolute Property and so so happy with the service! We were constantly updated by Nick who was great to liaise with and was very helpful! We knew exactly where we are at with other side solicitors and our own through Nick who was great. Thank you so much to all!
Nalan · 3 April 2025
★★★★★ 5/5
GoogleAbsolute manage a portfolio of properties for me in North London and Hertfordshire and generally I've found them to be proactive and responsive when needed. I really appreciate having a dedicated Property Manager, who is both knowledgeable …
Greg · 13 September 2025
★★★★★ 5/5
GoogleGreat agency! We rented from them for 1 year and a half. When we had any any issues with the flat they sorted it out fast. When we handed in our notice they were quick to sort and our final check out was easy thanks to the lovely Anna. Thank you!
Emily · 13 April 2025
★★★★★ 5/5
GoogleWe lived in the flat for over three years and have had a great experience with the agency. Anna, our property manager, has always been responsive, helpful, and professional. Any issues were dealt with quickly, and communication has always been clear. We've really enjoyed our time there. Recommend!
Alessandro · 9 May 2025
★★★★★ 1/5
GoogleOur experience with this letting agency has been awful. Many promises were made on how the property would be handed over to us on our moving day however we were in shock when we finally got the keys. The cleaning was very poorly done (if at all?) and the flat had several serious health and hazard issues.
We had to deal with their unprofessional and incompetent attitudes throughout our stay and are happy that we will not have to deal with them again. The landlord himself had to get another agency involved due to their incompetence.
We have dealt with a fair few letting agents in London but these are, in our opinion, the worst by far.
Christophe · 30 July 2017
Agent replied
Dear Christophe,
Thank you for your recent review.
First of all it always concerns me when there are complaints about our services, and when there are we always try to see whether there is anything that we could have done better, and if so implement changes within the business to ensure that our service levels are kept to a high standard.
In terms of your complaint I have spoken with my office manager Joanne Beard, just to try and establish the facts.
In regards to your move in I do know that there were a few issues and that you emailed us on the 19th April to list these.
Joanne then responded to you on the 19th with replies to each of your queries.
You then responded thanking Joanne for her email, and highlighted another issue which Joanne responded to you on the same day to confirm that we would be in touch to rectify, which we did.
I absolutely take on board there were some issues when you moved in however I feel that you were contacted very promptly by our team and judging by the email trail we got to a point whereby you were content with the outcome.
I am not aware of any other complaints from you throughout the course of your tenancy, although if there were and these were not dealt with properly please give me the details and we can investigate.
I have emailed you a few times to try to gain more of an understanding of this matter and if there was anything more we could have done to help, to date you have not responded.
If you do wish to speak I am more than happy to go over things in more detail.
Yours Sincerely
Lee Saunders
Director
Absolute Property
★★★★★ 5/5
GoogleThanks Nick you have been absolutely great throughout the sale of my house at Mount View
Best wishes to you & all the team at Absolute
Janet
Janet · 7 March 2024
★★★★★ 2/5
GoogleThis company said that they would take on the management of my property back in August 2015. They did not ask for any money up front, which I found surprising. They only sent the T and C's upon my asking in January 2016. They were difficult to get hold of by phone, and emails were often replied to with "Currently out of the office" or "Sorry for the late reply".
I did ask for help with a difficult tenant during the original consultation, something they said they could help with and a higher fee would reflect the amount of work they needed to put in, but now I have been told that they can do nothing about this.
I explained exactly why I wanted their services and was open and transparent. Up to date, upon sending an invoice for services and giving two quotes for work that needed to be done to my property, they have bailed on me. All I did was query why the leaseholder was still sending me money and why two quotes for building work differed so greatly (one was for nearly £900 and the second was £92).
Not a good company to deal with if you have a small property or live 'in the sticks'.
Timandra · 30 July 2016
Agent replied
Dear Timandra,
Thank you for your review and it is with regret that you were left disappointed as this certainly is not reflective on us a business.
During the time that I was involved it did become apparent that there we some quite serious issues between both you and one of the leaseholders, and although I did my best to assist it was very clear that the problem did run considerably deep and unfortunately we had to make a business decision to resign from the management.
In terms of fees I didn’t feel under the circumstances that it was necessary to charge neither you or the other lessee, although we did serve things such as ground rent demands etc. Monies collected from the other lessee were also returned to them in full.
It is regretful that things did not work out as that was never our intention, however we do wish you well for the future.
Lee Saunders
Director
★★★★★ 5/5
GoogleAbsolute Property are a fantastic company that look after all of our rental properties. Lee, Caroline, Aaron & the team go above & beyond to make sure we have the right tenants & minimise any void periods. They carry out regular inspections & highlight any maintenance issues that need to be carried out. If you have rental properties Absolute are the company to take care of your investment.
Chris · 30 June 2024
★★★★★ 5/5
GoogleI just purchased a property from Absolute Property. They were great from start to finish, I really recommend them. Special thanks to Nick and Cheyanne who were excellent.
Kenny · 28 July 2019
Agent replied
Kenny T, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
★★★★★ 5/5
GoogleWe needed everything to happen pretty quickly for a rental property this week, so huge thanks to Lee and Paige for making this all happen as quickly and smoothly as possible - excellent service all round.
S · 29 June 2023
★★★★★ 1/5
GoogleHighly disorganised & never received promised callback.
Called yesterday to ask about a property, called again today for an update, and again the people answering the calls have zero details for the listed properties. Upon checking Rightmove the property is already letted. I do not understand why the staff there do not have this information to hand like all other agencies.
M.Sheriff · 29 July 2022
Agent replied
Hi M Sheriff, thanks for your recent review. Sorry to hear that you had issues when contacting us. It would be great if you can contact our office and ask to speak with me, I will be more than happy to assist and to establish what happened (as everyone should get a call back).
We are a busy agency though and when lettings staff are not here calls will divert to other members of the team, just to ensure that calls are answered. We prefer this approach rather than an answerphone kicking in if calls are unanswered. As a result staff in other areas of the business may not know details of the properties we have to let, but at least they can take a message etc. You should have got a call back though.
More than happy to assist but do give me a call.
Thanks and have a great day.
Lee Saunders - Director
★★★★★ 5/5
GoogleHighly recommend AP for selling/managing your property. They are friendly, honest and a very experienced team who work promptly and efficiently and we felt in safe hands the whole time. Sales Manager Nick went above and beyond for us. Thank you AP!
Jessica · 14 October 2022
★★★★★ 5/5
GoogleVery good customer service, helped me through every step of the way, Cheyenne Cameron was very attentive and made the process easier.
BskywalkerBeats · 28 July 2019
Agent replied
Bskywalkerbeats, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Absolute Property
★★★★★ 5/5
GoogleSold our property through Absolute. Nick and the team were incredibly helpful, efficient and communicated well throughout the sale. Happy to recommend.
Craig · 28 July 2019
Agent replied
Craig Ridgway, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Absolute Property.
★★★★★ 1/5
GoogleVery bad experience with Cheyenne , I had to wait 1 month to view this flat it was for 1 thousand one hundred pounds per month, went to see the flat. and then she said that she got an offer for 1 thousand two hundred and fifty pounds , a felt let down ...seemt like a went to an auction which a wasn't prepared for . Great thanks
Fab · 28 July 2019
Agent replied
Dear Fab, Thank you for your most recent feedback and I'm sorry to hear you had a bad experience. Having carried out some investigation the situation in relation to this property was indeed a little difficult. When we first started to market the property the existing tenant advised us that they did not want any viewings until the final month of the tenancy, and then requested that we do a block viewing one Saturday, which we agreed to as it's important that we respect and work with existing tenants when re-marketing properties. It therefore transpired that all of the viewings took place on one day, and as a result of this there was more than one offer and inevitably the property did achieve more than what it was originally on the market for. This is a process that we call best and final offers, whereby applicants are able to make one final offer, at which point the landlord can then choose who they wish to go with. There is no auction, or going back to get applicants to encourage them to make another offer, this is not how we work and is unfair on tenants. Unfortunately this situation does arise from time to time although we would much prefer to get people in to view as and when they first inquire. I do hope that this at least goes some way to explain what happened with this property, and I wish you very well for the future. Kind Regards Lee Saunders Director
★★★★★ 4/5
GoogleNow renting a lovely flat in a lovely area. Lee was a great help in getting everything sorted and the rest of the team were really helpful.
Jeff · 25 July 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
