4walls London reviews

Dear Burcu B, We’re sorry to hear you weren’t satisfied with our service. As stated in our terms, a small admin fee applies to cancellations to cover processing costs. If you’d like to discuss this further, please contact our support team, we’re happy to help. Kind regards, The London Office Team

Dear Hamza Benalleg, Thank you for your feedback. We’re sorry for the frustration caused. Due to compliance regulations, we’re unable to provide services in certain regions. If you need further assistance, please contact our support team directly. Regards, The London Office Team

Hi Indy, Thanks for your review. We're glad to read that you find our website informative and that it's easy to use. Thanks for your referral. The London Office Team

Hi Toby, we're truly sorry to hear about your experience, and we deeply regret the inconvenience you've faced. Regarding your specific situation, we acknowledge that there might have been a misunderstanding around our packages. Our team takes such feedback seriously and is committed to improving our services and communication. We will investigate the issues you've raised and take necessary steps to prevent similar incidents in the future.

Dear Abdul, I am severely disappointed to see your one star review as this is simply not true. In order to receive a discount that you were not entitled to for a renewal, you created a new account to circumvent this. This was found within an hour of you making a payment, and you were asked to pay the full amount to continue using the services. We explained to you nicely, multiple times, informing you that as you were not a new client, nor was this for a new company so you would not be entitled to a discount but you were not happy with this. Unfortunately, we cannot provide exceptions to those who are dishonest when purchasing our services. We always aim to make sure that all of our customers have a pleasant experience with us and it is unfortunate that on this occasion this did not happen, but this was through no fault of our own. Please do not hesitate to contact us if you require any further assistance. Regards Registered Office (UK) Team

Dear Tempus Fugitives, I am very disappointed to see your 1-star review as this is a false representation of events. It is clearly stated on multiple pages of our website that our meeting rooms are private spaces, but that our business lounge can be shared by clients who have coinciding (separate) private meeting room bookings. We believe that the event you mentioned above happened today when another client was playing a short video clip out loud on their laptop. As the business lounge is a shared space, this was not something we saw as unacceptable, and we have heard no other noise since this clip was played. After you questioned the noise, my colleagues reminded you that you could always book and use a private room with us, away from other professionals. We would advise you do this in the future to ensure a quiet work environment. If there is anything else that I may assist you with, please do not hesitate to contact us again. Regards Registered Office (UK) Team

Dear Abdur, I am very disappointed to see your 1 star review as this is a false representation of events. It is clearly stated on multiple pages of our website what services allow you to receive specific types of mail however this was unfortunately ignored. Unfortunately, if you purchase the wrong service we are unable to assist you beyond the options that my colleague gave to you. We hope that all new clients read our website before purchasing any of our services to avoid any future issues. If there is anything else that I may assist you with, please do not hesitate to contact us again. Regards Registered Office (UK) Team

Dear Tim, We do not tolerate abusive or inappropriate behaviour towards our team. Your service was cancelled following your conduct on the call, and we stand by that decision. Our staff deserve to be treated with respect, and we will always act to protect them. Kind regards, The London Office Team

Dear Gulfam Yunus, We're sorry to hear you feel this way. Our team strives to provide clear communication and fair pricing for our services. If you have any concerns, we’d be happy to discuss them, please reach out to our support team. Kind regards, The London Office Team

Hi Aurangzeb Iqbal, Thanks so much for your kind review! We’re really pleased to hear you had a great experience with Mo and Rimante, and that you found the office space comfortable and spacious. We’ll be sure to pass on your feedback to the team. Regards, The London Office Team

Dear Mohamed Amine LAIEB, Thanks so much for your kind words and for being with us since 2023! We're really glad to hear you've had a great experience. Regards, The London Office Team

Dear Pavel, We’re sorry to hear about your disappointment. Our records show that multiple reminders and updates were sent regarding your account and services, and we always aim to provide clear communication and support. We regret that your experience did not meet expectations and remain available to help resolve any outstanding concerns directly. Regards, The London Office Team

Dear Hello World, Thank you so much for your kind words! We’re delighted to hear that Mo and Rimante have taken such great care of you. I’ll be sure to pass on your feedback to them, it really means a lot to the whole team. Regards, The London Office Team

Dear Mike S, Thank you for your feedback. We offer different packages to suit various business needs, including options for receiving bank letters and other business mail. If you’d like to discuss the best solution for your business, feel free to reach out to our team. Kind regards, The London Office Team

Dear Andrew Tollinton, We’re sorry to hear about your experience. We always strive to be transparent and fair in our services. Kind regards, The London Office Team

Dear Lado C, We're so pleased to hear you're enjoying our services! Thanks for the fantastic review and for choosing us. Kind Regards Registered Office (UK) Team

Hi Ahmed, We are sorry to read your review. Unfortunately due to rising business costs we had to raise our prices (for the first time in 5 years, last year). However, the increase in costs will also allow us to open new locations, and invest in new technology and apps for the future. Our prices still remain competitive against our nearest competitors. We also don't intend to increase our costs again for the foreseeable future. A member of staff did offer you a discount to remain with us. Regards, The Registered Office Team

Dear LSW Property, We're sorry to hear your feedback. It appears a discounted new service was mistakenly purchased instead of renewing your existing service. As explained, renewals are subject to standard pricing and late fees once overdue. A refund will be processed and will be received in due course. Best regards, The London Office Team

Dear Jason, I am sorry to see your 1 star review regarding scanned documents. I have read through our previous email correspondence, and a member of staff said that we will notify you when any mail arrives. No mail has arrived for your company since your last email. If there is anything else that we can do to assist you, please do not hesitate to let us know. Kind Regards Registered Office (UK) Team

Hi Snow Bunny, Please can you provide your company name so we can look into your review. Thanks, The London Office

Dear Christina Annonbea Ohene-Asare, Thank you for your kind words! We’re so glad you’re happy with your purchase and our customer care. We look forward to serving you again! Regards, The London Office

We believe this review to be fake, as we have no named match on our database. We always undertake full investigations when we receive reports of clients misusing our services and have no records of this individual raising a complaint. If there is a genuine grievance we would request the matter to be raised with Trading Standards.

Dear Brittany Hall, Thanks so much for your kind words! Regards, The London Office Team

Dear Plamen Peev, We're sorry to hear about your experience. Please reach out to our team at contact@mycosupport.co.uk so we can better understand and resolve any issues. Kind regards, The London Office Team