Every review we hold for the Portsmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFinding good tenants is one of the most important factors for every landlord. The marketing and tenant find team at Leaders Portsmouth branch are certainly proving to be efficient in this field. Now headed up by Annie Savage, supported by Rob Comerford, they are building a good reputation with their local landlords, providing a personal and professional service.PositiveProfessionalism
Graham · 2 March 2024
Agent replied · 17 June 2024
Hi Graham Williams,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 1/5
GoogleAppalling and incompetent service. I have several properties with different letting agents. Leaders, in Portsmouth, is by far the worst and also by far the most expensive. They continually look for ways to extract more money from landlords. They are dreadful at responding to emails or following up matters in hand. They show incompetence in managing properties.
Malcolm · 19 March 2024
Agent replied · 17 June 2024
Dear Malcolm Toghill,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 4/5
GoogleWe have been renting this property for nearly 2 years, and are happy to carry on living at this address.
Staff at Leaders are friendly, polite and courteous.
We have been dealing with a lovely lady called Danielle who has been extremely helpful in dealing with our maintenance issues as well as anything else that occurs, she keeps in contact with ourselves and the landlord.
we appreciate all that she has done so far, and hope it continues.
Kathryn · 18 June 2022
Agent replied · 17 June 2024
Dear Kathryn
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleAll went smoothly. Michael and the team were very helpful at all times. Thank you.
Emma · 21 October 2023
Agent replied · 17 June 2024
Dear Emma Lewis
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur experience with Leaders Portsmouth has been excellent.
The whole team are so helpful and knowledgeable. Special thanks to Charles the mortgage advisor who has guided us so professionally to our mortgage offer.
Very highly recommended!
Karen · 18 June 2021
Agent replied · 17 June 2024
Hello Karen Cooper
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleThank you Robert for your help throughout the Tenancy process.,
Pemba · 19 January 2024
Agent replied · 17 June 2024
Dear Pemba Pemba
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe are moving in to a flat managed by Leaders and Rob has been an absolute help. He was very professional and quick to answer all our queries.
Chennie · 18 June 2022
Agent replied · 17 June 2024
Dear Tey, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleUsing Leaders to let out my property, Annie was super helpful and very informative from the start. Great communication throughout and happy to use their services moving forward
Rebecca · 18 June 2022
Agent replied · 17 June 2024
Dear Rebecca
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleLouise MK has been my property manager for a fair few years now, looking after 2 properties I have in Portsmouth. She is a pleasure to work with, super quick at getting back to me and understands how important it is to put the tenants first. Cannot fault the work she does!
Steve · 18 April 2024
Agent replied · 17 June 2024
Dear Steve May
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAbsolutely nightmare renting with leaders. They left me living in dangerous conditions with immediate risk to my health and did not respond to any emails, calls or in person requests for maintainence help. They charged me for damage that was the fault of the landlord and did not treat me with even a modicum of respect throughout my entire experience with them. They did not pass over my forwarding address to any of the services they work with causing me to be put on debt collector lists. They were rude, unresponsive and uncaring. Absolutely disgraceful company.NegativeResponsiveness, Quality, Professionalism, Value
Nina · 30 August 2021
Agent replied · 17 June 2024
Dear Nina
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to raise this formally through our complaints procedure, please email us on customercare@lrg.co.uk.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleFirst time renting from agency ,we are very please with the service offered to us, thank to Robert for replying to us in short time and dealing with the service till the end
Georgian · 18 June 2021
Agent replied · 17 June 2024
Hi Georgian Dascalescu,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Portsmouth branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleGreat service all round from Leaders. Rob and the team were very helpful and attentive. Also Chris and Chloe were of great assistance. I would recommend.
James · 18 June 2022
Agent replied · 17 June 2024
Dear James Watters,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleRob has been helpful by providing update on the progress of renting a house with Leaders. He was polite, friendly and professional throughout the whole process.
Oluwaseye · 18 June 2022
Agent replied · 17 June 2024
Hello Oluwaseye Bamidele
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleSarah D. Has been so helpful into helping me and my partner find our next home in such a short notice period! We are very greatful for her and you should be proud that she is part of your team.
Ash · 7 November 2025
★★★★★ 5/5
GoogleWe needed to organise a flat in Portsmouth whilst we still lived in Leeds and were unable to physically view. Robert was extremely helpful and timely in sorting a place for us
Pamela · 18 June 2021
Agent replied · 17 June 2024
Hello Pamela Mcneill
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
★★★★★ 5/5
GoogleMany thanks to Robert and Leaders estate agents for making the move into our new home a swift and easy experience. Professional, great communication and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism
Josh · 18 June 2021
Agent replied · 17 June 2024
Dear Josh
Thanks for taking the time to leave us a review, we appreciate your feedback about Robert and our team at Leaders Portsmouth. We hope you will be happy in your new home.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleLEADERS GOOGLE REVIEW For more than 20 years I have been working with Leaders who have been looking after the rental and maintenance of my flat in Southsea just perfectly. Without any exaggeration I can say that they have been efficient and very helpful in every way possible. Over such a long time, I have encountered so many different employees, tall one, thin ones, slim ones and how can I be diplomatic) the not so slim ones'. But whatever/whoever, they have all without exception, been happy, welcoming and smiling folk but - hiding behind the friendliness are employees with a deep knowledge of , and sensitivity to the matters with which they are dealing. Other estate agents in the area could well take a leaf out of Leaders text book - and attempt to follow their example - a reflection of a healthy 'esprit de cours' within in the organization. I WOULD STRONGLY RECOMMEND THEM.
Christopher · 18 June 2021
Agent replied · 17 June 2024
Hi Christopher Lucas,
Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 1/5
GoogleNot recommend this as property agent, called lots of time to release deposit and overpaid rental, every time the staff in Leader told me that they would find more information then gave me a call, but never I get a call back. They said 3-5 working days to release deposit and overpaid rental, but I have been waiting for a month. Some of staff in Portsmouth Leaders are polite, but one of lady was not care about at all. Everything just said OK , said called back, don't trust at all.
He · 18 June 2021
Agent replied · 17 June 2024
Dear Sir/Madam, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Portsmouth office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact 01344 753104, or email customerrelations@lrg.co.uk
Kind regards, Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleWe loved the apartment in Mizzen House which we rented for 4 years. Whenever there was an issue, the Property Management Team was there to listen and help. One person in particular who stands out is Leigh Dawson . She was a good listener, always reassuring that she would sort something out and delivered! She was professional at all times and my one regret is that my wife and I never got to meet her in person in person.PositiveResponsiveness, Quality, Professionalism
Anthony · 18 June 2021
Agent replied · 17 June 2024
Hi Anthony Blake,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI lost my brother a year ago and was left to sell what was our family home. I lived there from 4 years of age until I was 25. My last sibling lived in the house for 67 years, never marrying and staying at the house after mum passed. Leaders had the house sold (STC) within two weeks of getting probate. At all times everyone I came into contact with at Leaders were courteous and sensitive to the reasoning behind the house sale. They helped me get through what was a very emotional task. It wasn't just my brother's house, it was my childhood home too. Many memories are stored in those four walls and I thank Leaders tremendously for their minimalistic fussing, but being there as the sale proceeded. Thank you Leaders Portsmouth I am forever grateful for you professionalism, your courtesy, and just being there. I highly recommend you and the team.PositiveResponsiveness, Quality, Professionalism, Value
Terry · 18 June 2021
Agent replied · 17 June 2024
Dear Terry Moore,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're very pleased we could help what must have been a very difficult time for you. Thank you for sharing your reflections with us.
Please do not hesitate to get in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleThanks to the leaders team I was able to find a home after I have been through an endless time searching for a home. I am so grateful to Mr Robert Comerford for remembering my situation and putting me at the very top of his list he was very efficient and dependable. And from where I come from that's called loyalty. Thank you Mr Robert for putting my need first and fir the sense of security I feel renting with leaders. Thank you.
Alicia · 18 June 2021
Agent replied · 17 June 2024
Hi Alicia Cameron,
Thank you for the great review of our Leaders Estate Agents Portsmouth team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleWe recently re let our daughters house after a major refurbishment. This was due to badly managed property services from another agent. From the very first time we contacted Leaders to sublet for us nothing was too difficult. Annie, Rob and Chris have been exceptionally professional in all aspects of the property business. A real pleasure to do business with them. We are confident our daughters home is now in safe hands, thank you. Ray n UschyPositiveResponsiveness, Quality, Professionalism, Value
Ray · 18 June 2021
Agent replied · 17 June 2024
Hi Ray Wells,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Portsmouth. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleCallum and the team were highly professional and on the ball from start to finish
Steve · 18 June 2023
Agent replied · 17 June 2024
Dear Steve,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleVery good experience with organised and detailed administration. Dealt with Rob and highly recommend Leaders.
Olise · 18 June 2023
Agent replied · 17 June 2024
Dear Olise
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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