Peter Alan Llanishen reviews

★★★★★ 5/5

Google

We were fortunate enough to have Julie Jeffries (Station Road branch ) as our agent . Her professionalism and friendly demeanor was the perfect combination and she excelled our expectations. This was especially remarkable due to it being the first day back after lockdown ; however you wouldn't know this due to how effectively she seemed to be implementing the new rules. It highlights how you cannot account for knowledge and experience , Thank you Julie ! ...no doubt a real asset to Peter Alan.PositiveResponsiveness, Quality, Professionalism, Value

Laura · 26 August 2020

★★★★★ 5/5

Google

Chris Robinson Peter Alan Llanishen I felt it appropriate to write a review to explain the brilliant service I received from Peter Alan. I had a rental property in St Mellons and needed a quick sale in order to pool funds with the sale of my girlfriend’s property to buy a new build. During this time estate agents were furloughed as it was at the peak of Covid-19 Pandemic. Chris, who was calm, reassuring and professional, gave me a great advice in order to maximise the best price possible in the local area for a property of my size. He also gave me tips on the negotiations with the cash buyer. The longer- term plan was to sell the bigger property and on the back of the service there was only one runner, which was Peter Alan. Chris was honest with me throughout and had the advantage of colleagues knowing the market in the local area. I would thoroughly recommend Peter Alan if you are planning on renting or selling a property. There was no pushy sales tactics, just honesty throughout the whole process. If there was a rating this would definitely be 10/10. Thanks MattPositiveResponsiveness, Quality, Professionalism, Value

Matt · 26 August 2020

★★★★★ 5/5

Google

Tracy Lawson, ably supported by Melanie Davidson, was extremely helpful during the sale of of our late mothers home. Their professionalism and patient friendliness were unfailing and they guided us smoothly to a successful conclusion to our sale. Many thanks to all at Peter Allan, Llanishen!

Ann · 14 December 2025

★★★★★ 5/5

Google

Having bought our property with Peter Alan over 7 years ago, we recently used their Mortgage Advice service when reaching the end of our fixed term. Our Mortgage Services Consultant, Georgina Butler, was excellent. She was knowledgeable, well informed and able to help guide us through the process efficiently, whilst also helping us plan what the future of financing our home may look like. I really appreciated her direct approach. She answered all of our questions with honesty, grounded in an understanding of the challenges of current economy for homeowners and families, and with the intention to help as best as she could. At no point did we feel like there was any sort of "sales pitch" or pressure to commit to services that were offered, the decision on how to progress is entirely your own, and we felt we were able to make those decisions confidently with Georgina's advice. I would definitely recommend contacting her if you are unsure about your mortgage, have some decisions to make about how to manage your mortgage and feel a bit overwhelmed, or simply dont have the capacity to do all the searching and shopping around on your own - she saved us alot of time and unnecessary stress!

Lucy · 9 November 2024

★★★★★ 5/5

Google

Bought our house and went with their mortgage advisor James, he was excellent. The overall experience of going to Peter Alan felt easy, they take care of everything, and keep you well informed. James was a major help, he made everything clear to us at our meetings, he was very accommodating to our availability, was always there to answer queries over the phone and pass on things he couldn't answer. Lovely person. Would definately go with again and recommend to others.

Vicky · 23 June 2019

★★★★★ 5/5

Google

Writing as a buyer, rather than one of Peter Alan's customers, I was happy with my experience. Molly Newman, in particular, was extremely helpful, patient and quickly grasped exactly the sort of house that we were looking for: indeed, we ended up buying a house that she matched us with after viewing another house that wasn't suitable for us. In addition, Chris Robinson was equally patient, thoroughly reasonable throughout and a welcome calming influence in what can sometimes be a fraught process.

Gareth · 23 June 2019

★★★★★ 5/5

Google

Great communication and positivity from Gabrielle throughout the process. Many thanks to Tracey for the good support and advice to get the sale completed.

Theresa · 15 February 2025

★★★★★ 5/5

Google

Great customer service and great communication. The team were always available to speak to and would provide regular updates. Gabrielle Ayres was brilliant and so helpful.

Bec · 9 January 2025

★★★★★ 5/5

Google

Matthew Mazey has been incredible. He’s taken all of the stress out of applying for a mortgage and knows the ins and outs of the lenders - even when there are hurdles to get over. It’s also nice to know that he’ll be back in touch in a few years time to help us out again when it’s time to remortgage. Thank you!

Rhiannon · 27 July 2022

★★★★★ 5/5

Google

Such efficient professional service from start to finish from peter alan with regard to my late mums house in thornhill. Tracey lawson valued mums property and she handled the sale impeccably. Nothing was too much trouble for her and on …

Trish · 14 December 2025

★★★★★ 5/5

Google

My wife and I viewed the house yesterday that was hosted by the totally fabulous Gabby I am taking this opportunity to highlight Gabby‘s service because she was very approachable smiling all the time very positive upbeat and truly excellent …

Stuart · 14 December 2025

★★★★★ 5/5

Google

It's been a great experience renting a new property through Peter Alan! Matthew S has been extremely helpful throughout the rental process, allowing us to view, organise, and arrange moving into our new home!

Jack · 14 January 2026

★★★★★ 4/5

Google

Very helpful and efficient staff, especially Gabrielle Ayres who assisted with the sale of our property and purchase of another.

Deborah · 8 January 2025

★★★★★ 5/5

Google

I've just bought through PA in Llanishen. Chris was great through the sales & negotiation process, and Mel was even better progressing the sale - communicative, informed, helpful and friendly. It was a difficult chain to manage but Mel did so expertly. I've used four local estate agents for property sales / purchases and PA have proved to be far and away the bestPositiveResponsiveness, Professionalism

James · 26 August 2021

★★★★★ 5/5

Google

Absolutely fantastic service from an extremely professional team. Kept informed of progress throughout and followed up on all viewings to provide us with feedback. A special thanks must go to Tracey Lawson, a fantastic negotiator with …

Daniel · 14 December 2025

★★★★★ 1/5

Google

Called and emailed for 5 days straight about a property being let... I got into contact as soon as it was listed... nobody was answering the phone for 5 whole days and absolutely no response over email either. obviously did not get a chance. surely... have someone on the desk....

Claudia · 7 August 2025

★★★★★ 5/5

Google

A huge Thank you to the team in Llanishen for their help and guidance in the sale of my grandmother's property in Rhiwbina and a big shout out to Melanie the excellent sales progressor for ensuring the smooth transaction once the sale was agreed.

Luly · 22 August 2023

★★★★★ 1/5

Google

Worst renting experience ever and unfortunately learned every lesson the hard way. For anyone considering renting from these people, cover your backs at every moment Firstly. The inventory given to us in no way represented the property when we started renting, but I was too nieve and desperate to stop the process Secondly. Change the locks as soon as you move in, and don't give them the key. In the 2 years we rented from them, twice we had strangers let themselves in with keys that they had been handed without any confirmation from us. Thirdly. Take pictures of everything and log the time you hand in the keys. As is the normal process moving house everything was done very last minute and by the time we dropped off the keys we'd left the house in a much cleaner state than we had arrived only to find that someone from their team had let themselves in early on checkout day (seemingly while we were unloading at the new house) and took the checkout pictures before we had started the final clean and after explaining to them they had the nerve to try and charge us £500 cleaning fee. Good luck if you go with them, and as long as you follow these rules, you should hopefully have a better time than us

Robin · 29 March 2024

★★★★★ 5/5

Google

Gabby was very helpful with my enquiry. Definitely recommend Peter Alan. Great customer service.

Dylan · 9 January 2025

★★★★★ 5/5

Google

Excellent customer service! Really couldn't have gone any smoother with our move. Aneurin from Peter Alan ensured all our questions were answered and was efficient at getting in touch with us during the referencing process. I genuinely wouldn't want to go with any other estate agency in the future! Really impressed and two very happy new tenants! 😀 Thank you Aneurin!PositiveResponsiveness, Quality, Professionalism

Harriet · 26 August 2020

★★★★★ 5/5

Google

Matt seamlessly coordinated finding me new tenants. The process was not straight forward my end but he was able to accommodate this and communicate every requirement clearly.

Sarah · 14 January 2026

★★★★★ 5/5

Google

Thank you @GabrielleJames, I enjoyed the viewing and the information provided was important to make a decision for the property. Also the follow up was good.

G · 14 December 2025

★★★★★ 5/5

Google

I have had a very positive experience with Imogen and Mattew both have been absolutely brilliant throughout the letting process. They were proactive and professional throughout the process of finding suitable …

Yes · 14 October 2025

★★★★★ 5/5

Google

Thanks Gabrielle for being so helpful!

Richard · 4 February 2025