Peter Alan Llanishen reviews

★★★★★ 5/5

Google

I would like to recommend Peter Alan Estate Agents in Llanishen, Cardiff for their excellent service. Matthew Shipley, the letting agent who managed my property rental, handled the process with impressive speed and efficiency. He kept me updated at every stage, ensuring I always knew what was happening. The professionalism and clear communication throughout gave me complete confidence that everything was being managed to the highest standard. As a customer, I felt supported and reassured, and the entire experience was smooth and stress‑free. I would not hesitate to recommend Matthew Shipley and the team at Peter Alan to anyone seeking a reliable and professional letting service.

Ha · 14 December 2025

★★★★★ 5/5

Google

Matt has been so happy and helpful with my recent change of property.. He has kept up communication with me along the way and has eased my worries when things weren’t going according to plan.. Thankyou Matt for your calm and friendly manner.. .. 🥰 …

Catherine · 14 December 2025

★★★★★ 1/5

Google

If I could give 0 I would. Having used 6 different letting agents in the last 10 years I can say without a doubt that Peter Alan are the worst and out of all the office in Cardiff the Llanishen one seems to harbour the most incompetent out of them all. We had to get environmental health involved for our toilet to be fixed, toilet that was broken before we even moved in and was stated as broken on the inventory. It took 10 months to get it sorted. They are also terrible at doing anything relating to their jobs, meaning they make all sorts of mistakes that cost our landlord hundred of pounds and more in emergency repairs. Three months after the tenancy ended they are still getting in touch because they know nothing about the property and are struggling to support the new tenants. If you're going to use Peter Alan, at least avoid this office. For your sake and good luck!

Grim · 31 March 2026

★★★★★ 5/5

Google

Recently found a place to rent with Matt from Peter Alan. Really efficient and simple process, with everything being completed online which was very beneficial when moving so far! Matt was really helpful and professional and we were really impressed with every aspect.

Rachel · 14 December 2025

★★★★★ 5/5

Google

I recently sold my property with Peter Alan Llanishen as the estate agent. I received excellent support from Tracey who was warm, professional and enthusiastic when visiting the property, she was helpful and positive and I felt that approach helped my property sell really quickly. The sale ended up being fairly stressful (not down to Peter Alan), I received such support, particularly from Gabby who was so helpful, she genuinely went above and beyond. Real genuine customer service can be rare these days but she was so supportive, proactive, and responsive. Her calm, reassuring approach made a real difference at key moments. When things became challenging, she took the time to listen, chased things when needed, and helped keep everything moving forward. I really appreciate it and so pleased I chose Peter Alan.

Hannah · 14 February 2026

★★★★★ 5/5

Google

Tracey Lawson at Peter Alan ,Llanishen and team have always done their utmost to assist in both the selling and buying of my houses through the branch over the years

Rodger · 14 December 2025

★★★★★ 5/5

Google

I have had a great experience with Peter Alan.Tracey Lawson has been extremely helpful throughout, along with the rest of the team. I would definitely recommend.

Sian · 14 December 2025

★★★★★ 5/5

Google

I must say that this branch and the people who work there go above and beyond to make sure everything run smoothly for my sale .Gabrielle James one of the sales negotiators kept me informed at every point and nothing was too much bother for her and I called quite a lot .....an asset to an amazing team .Merry Christmas to you all and a happy new year.

Tracy · 14 January 2026

★★★★★ 5/5

Google

Melanie Davidson has been a professional lifeline to me whilst I was purchasing a flat which finally completed today. The process was so stressful due to my solicitors not acting promptly or honestly to say the least. In her role as a Sales Progressor, she was able to support me and keep me informed and I believe, avoided this purchase falling through. I am so grateful to her and to Nicola at Llanishen branch. Thanks both for your professionalism and patience!

Sally · 26 August 2023

★★★★★ 5/5

Google

I'm a first time seller and was feeling lost & confused about the whole process. Thankfully Tracey and Gabby put my mind to rest and explained everything in easy-to-understand detail. She's a real credit to the Peter Alan team. *edit* Thanks to Gabby's hard work, my flat is now sold. What is a stressful time was made so much easier thanks to her stellar work.

Parker · 15 March 2024

★★★★★ 5/5

Google

I'm a first time seller and was feeling lost & confused about the whole process. Thankfully Tracey and Gabby put my mind to rest and explained everything in easy-to-understand detail. She's a real credit to the Peter Alan team. *edit* Thanks to Gabby's hard work, my flat is now sold. What is a stressful time was made so much easier thanks to her stellar work.

Karl · 28 February 2024

★★★★★ 5/5

Google

Tracey Lawson has been very helpful in helping me find my first property :)

Tom · 14 December 2025

★★★★★ 5/5

Google

A big thank you to Tracey, Gabby and Paul for all their support and service selling our property. They have kept us informed every step of the way, friendly and professional in all matters. I would highly recommend.

Anne · 22 March 2025

★★★★★ 5/5

Google

Tracey Lawson has been fantastic in all her dealing with me with regards to the selling of my property No 5 woodruff way, Thornhill, Cardiff. Always polite and helpful in suggesting best options available to me. First class service all round.

Gordon · 9 January 2025

★★★★★ 1/5

Google

I had been renting via Peter Alan Llanishen for 1.5 years - the initial process was very quick - they wanted the paper work and payments done straight away. No issues at this stage as it was all very fast. Thankfully my landlords lived next door so all maintenance issues went straight to them, and I did not have to contact the Llanishen branch whilst renting there. Fast forward 1.5 years later, I have to move out of Wales due to a new job… I explained to the agency that I’ll need to leave earlier than my end of contract BUT I had found someone who wanted to move in ASAP to the date I wanted to move out of - which was part of my contract. This took the Llanishen branch approx 3 weeks to even start the referencing process of the interested tenant - I called to chase them up about it and even the interested tenant did too. To cut an extremely painful and long-story short, both myself and the new tenant were constantly told false information on the status of where things were at, the branch either blamed the delay on the new tenant or on the landlords - when the delay was definitely on their end (the branch seemed to forget that I was friends with the new tenant and lived right next door to my landlords so I would ask them about this info - turns out the Llanishen branch were telling lies to cover up their poorly managed business). Once the whole back and fourth shenanigans continued, I was then hit with a large re-letting fee, I asked for a breakdown on what I was exactly paying for which to my surprise, most of it was covering the fee of finding a new tenant and advertising the flat, which I had already done for them?! Anyway, they then pushed back the new tenants start date due to an expired ‘electrical report’, surely this meant that the property would have not been safe to live in, however I was still liable for that months rent even though they knew I had moved out. I then had to chase my deposit months after I had finished my tenancy despite not having a single charge for damage! I thought I was done with Llanishen Peter Alan (and Peter Alan as a whole) but I have now been pestered by phone calls - 4 times in the space of 24 hours from Peter Alan, telling me my ‘rented flat has an inspection booked for Monday’… after the first phone call, I told them I did not live at this property anymore and haven’t for 4 months now. This must have not gone through to the lady on the line because she called me a further 3 times to tell me the EXACT same thing, to which I told her again, I am not the tenant anymore and not to call again! My advice: don’t bother with these lying clowns and avoid the agency at all costs. They are good when they need money and need to push a tenant into an empty property but awful at communication, common sense!

Ashley · 29 September 2023

★★★★★ 5/5

Google

Went into store looking for some advise was greeted by Gabrielle. Really helpful, polite and knowledgeable. Left feeling accomplished as all my questions and concerns were answered. Gabrielle is a credit to your company 👏 …

Linsey · 4 February 2025

★★★★★ 5/5

Google

I selected Peter Alan to market my property for rent and also manage it. Great work from Stefan and Beth who provided advice and found a suitable tenant very quickly to move into the property. Stefan went above and beyond with his flexibility throughout the process and taking the time to answer all the questions/concerns I had. Stefan and Beth.. outstanding work! Highly recommend PA Llanishen to any other interested landlords.

Charilaos · 22 February 2023

★★★★★ 5/5

Google

Excellent service from the llanishen office, Matthew S was able to arrange and get everything sorted for us from viewing the property to moving in all within short notice and over the christmas break. Cannot fault the quality of service provided and we are very happy with our new rental!

Aar · 14 January 2026

★★★★★ 5/5

Google

I have always found Peter Alan staff to be efficient, friendly and professional. I have dealt with Gabrielle Ayres on a number of occasions and she has always helped and nothing is too much trouble.

Carole · 9 January 2025

★★★★★ 5/5

Google

My experience with the Llanishen branch was great, Chris kept me in the loop throughout the whole process with regular calls and updates and I never felt like I was left in the dark. Although we didn't end up purchasing a property with Peter Alan we did get our mortgage through them. Our mortgage advisor, Michael, pushed us through the process quickly and when we submitted our mortgage application we had our offer back within four days! Overall great service 🙂PositiveResponsiveness, Quality, Professionalism

Josh · 26 August 2021

★★★★★ 5/5

Google

First class service from Stefan and his team in rentals. Very, very helpful with full guidance into the rental process, during a very difficult time getting my late mums flat onto the rental market. A suitable tenant was found and vetted very quickly. I highly recommend Peter Alan.

Tracey · 27 May 2024

★★★★★ 5/5

Google

A massive thanks to Melanie Davidson from Peter Alan, Llanishen. After an extremely long haul sale of my late Mothers flat, with numerous obstacles, awful solicitors and generally a horrid experience......Mel made it all slightly bearable by keeping in touch, keeping me up to date and sorting as much as she possible could. Great communication, very friendly and always responded to messages. Thank you ( we got there in the end ! )

Jac · 22 June 2022

★★★★★ 5/5

Google

Awesome service from Peter alan, Gabrielle James was excellent with dealing with my queries. Very polite and informative. Would highly recommend anyone to contact them with any property questions.

O · 20 February 2025

★★★★★ 5/5

Google

Matthew Mazey has been incredible. He’s taken all of the stress out of applying for a mortgage and knows the ins and outs of the lenders - even when there are hurdles to get over. It’s also nice to know that he’ll be back in touch in a few years time to help us out again when it’s time to remortgage. Thank you!

A · 29 April 2023