Trusted Agent profile · Liverpool
★★★★★
561 reviews across 2 platforms
Edmund Street, Liverpool, L3 9NG
Urban Evolution's office in Liverpool, at Edmund Street, is rated 3.4 out of 5 across 561 reviews on two platforms, including 407 Google reviews rated 3.5.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotTop quality apartment
I live at the Artesian, and I cannot be any happier with the services that they provide, nice social room, great gym, awesome cinema room and handy laundry ammenities, ontop of that the staff are a delight aswell, Alison and Mia the cleaners are always pleasant and hard working to keep the place clean and tidy
5/5
GoogleVery good service in Luton structure. I recommend it.
Hello Domenico, It is lovely to hear you found the service from the team in Luton very good and thank you for the recommendation and also taking the time to leave your review. Best wishes, Urban Evolution
5/5
GoogleGreat place. Good accommodation for students and professionals
Hello Prince, We appreciate you taking the time to leave your review and are pleased to hear you find our accommodation a great place. Best wishes, Urban Evolution
5/5
GoogleGreat living experience and very accommodating staff too
Hello Talent, Thank you for your 5-star review, we are grateful you took the time to share your thoughts and are please to hear you had a great living experience and found the staff helpful. Best wishes, Urban Evolution
5/5
GoogleAlison and Mia the cleaners look after the building so well. The best faces to see of a morning!
Thank you for the fantastic 5-star review! We greatly appreciate your kind words and are thrilled that you had a positive experience renting from us. We value you as a tenant and look forward to continuing to provide excellent service.
5/5
GoogleGreat place to live. Staff are friendly and helpful. Lovely room also
Thank you for your glowing review, Nic!
5/5
GoogleLuton accommodation gives great service. Really satisfied
Hello Ivan, Thank you for taking the time to share your feedback, we really appreciate and are delighted to hear our Luton accommodation provides great service. We hope you continue to enjoy your stay. Best wishes, Urban Evolution
5/5
GoogleGood service, nice Gym. Cosy place to love.
Hi Dovydas, thank you for your wonderful review! We’re so pleased to know that you’re happy with your home and our services. We’re always here for you.
5/5
GoogleNice Staff . Great accommodation. Clean room .
Hi Sachin, Thank you for your excellent review! We’re happy to hear that you’re enjoying your home and our services. We're always here to help!
1/5
TrustpilotNo customer care number
No customer care number, they don't reply to emails, - the management team is rubbish. Never book a property via Urban Evolution.
Hi Brooks,I am sorry to read you have left us a 1 star review. While we do not have inbound phone lines, you can can request a call back at any time that is convenient for you and a member of staff will be in touch.I can see that you sent an enquiry at 4pm on 28th June, and my colleague Simone responded at 9:43am on the 29th June with the information you requested.We have not received a response since then to your enquiry.I can assure you we are extremely responsive to all of enquiries and would encourage you to check your spam or junk folder for our response if you feel you have missed it.Taking into consideration the above, I kindly request you remove this review as the content is untrue and this negatively affects our reputation with potential customers.Kind regards,AbbyUrban Evolution
5/5
TrustpilotToilet water leak has been fixed…
Toilet water leak has been fixed quickly！
Hello Yong, Thanks for your review, we are pleased to hear that your issue was resolved quickly. Best wishes, Urban Evolution
5/5
TrustpilotMia cleaned my apartment when i moved…
Mia cleaned my apartment when i moved in it was spotless
Hi Simba, Thanks for the 5 stars for Mia! Much appreciated 😊We appreciate you leaving a review!Kind regardsUrban Evolution
5/5
TrustpilotIt's been a nice experience living at…
It's been a nice experience living at urban evolution
Hi FM,Its great to read you have loved living with Urban Evolution.Thank you for taking the time to leave us a review 😎Kind regards,Urban Evolution
5/5
TrustpilotThank you Kelseigh
Although my application has not been successful, I have had great experience with Kelseigh, she had kept me updated throughout the application process, and advised on situations to help my application move forward. Thank you for all the time you have given me and sheer politeness towards my constant queries. You have been amazing, I would use Kelseigh again
1/5
TrustpilotAvoid this company
Avoid this company! I was charged alot of money for repairs and maintenance that just never occurred. Be warned.!
1/5
TrustpilotTerrible property management at Arndale…
Terrible property management at Arndale House. So happy to no longer have them in place.
5/5
GoogleI've been living in Wolstenholme square the last four years and, other than the building being pretty nice, the main reason for staying has been the concierge staff: Ahmed, Rob, etc. Always polite, trying to get to know everyone in the building and doing an amazing job
5/5
TrustpilotAlison and Andrea are brilliant
Alison and Andrea are brilliant. They keep the communal areas and entrance clean and tidy. Always friendly and helpful.
Boom! Your outstanding 5-star review has blown us away! We're immensely grateful for your support and for taking the time to share your positive feedback. We can't wait to show you even more awesomeness in the future!
1/5
TrustpilotAvoid at all costs !
Avoid at all costs !! They will do everything they can to keep deposits , they don’t do anything to help you unless money is involved … I recommend on arrival and leaving you take picture and videos .. just won a dps investigation dispute on them … worst letting agency ever !! Just check out the other reviews
1/5
TrustpilotDeposit not protected and not released
They are the worst letting services I have ever experienced. They fail to protect my deposit and I have been unable to recover my deposit till now. Their means of communication is poor. The alternative means I am considering for my refund is through court means.
5/5
TrustpilotFriendly and welcome
I met Mia, a cleaning staff in the morning. She’s friendly and doing her job well.
We're incredibly grateful for your outstanding 5-star review! It's customers like you that make what we do so rewarding. Thank you for your trust in us, and we look forward to serving you again soon!
5/5
TrustpilotMia looks after my apartment on a…
Mia looks after my apartment on a regular basis. Excellent cleaner and very professional. Jake
Absolutely thrilled to receive your outstanding 5-star review! Your kind words truly brightened our day. Thanks for choosing us and we can't wait to serve you again!
5/5
TrustpilotExcellent service and assistant
Contacted regarding deposit for the new reposit scheme and was very simple, the agent was extremely helpful
Hi James, Great to hear you were happy with the service you've received, and with the Reposit scheme. Thank you for taking the time to leave us a review. ThanksAbby
1/5
GoogleWorst property management Please guys don’t book with them save your money as well as time
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Urban Evolution's Liverpool office has 561 reviews across two platforms: 407 on Google, 154 on Trustpilot.
Urban Evolution Liverpool is rated 3.4 out of 5 across all 561 reviews, and 3.5 out of 5 on Google from 407 reviews.
Urban Evolution Liverpool, Edmund Street, Liverpool, L3 9NG.
