Trusted Agent profile · Liverpool
★★★★★
572 reviews across 2 platforms
Edmund Street, Liverpool, L3 9NG
Urban Evolution's office in Liverpool, at Edmund Street, is rated 3.4 out of 5 across 572 reviews on two platforms, including 418 Google reviews rated 3.5.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Kelseigh
Although my application has not been successful, I have had great experience with Kelseigh, she had kept me updated throughout the application process, and advised on situations to help my application move forward. Thank you for all the time you have given me and sheer politeness towards my constant queries. You have been amazing, I would use Kelseigh again
1/5
TrustpilotAvoid this company
Avoid this company! I was charged alot of money for repairs and maintenance that just never occurred. Be warned.!
1/5
TrustpilotTerrible property management at Arndale…
Terrible property management at Arndale House. So happy to no longer have them in place.
5/5
GoogleI've been living in Wolstenholme square the last four years and, other than the building being pretty nice, the main reason for staying has been the concierge staff: Ahmed, Rob, etc. Always polite, trying to get to know everyone in the building and doing an amazing job
5/5
TrustpilotAlison and Andrea are brilliant
Alison and Andrea are brilliant. They keep the communal areas and entrance clean and tidy. Always friendly and helpful.
Boom! Your outstanding 5-star review has blown us away! We're immensely grateful for your support and for taking the time to share your positive feedback. We can't wait to show you even more awesomeness in the future!
1/5
TrustpilotAvoid at all costs !
Avoid at all costs !! They will do everything they can to keep deposits , they don’t do anything to help you unless money is involved … I recommend on arrival and leaving you take picture and videos .. just won a dps investigation dispute on them … worst letting agency ever !! Just check out the other reviews
1/5
TrustpilotDeposit not protected and not released
They are the worst letting services I have ever experienced. They fail to protect my deposit and I have been unable to recover my deposit till now. Their means of communication is poor. The alternative means I am considering for my refund is through court means.
5/5
TrustpilotFriendly and welcome
I met Mia, a cleaning staff in the morning. She’s friendly and doing her job well.
We're incredibly grateful for your outstanding 5-star review! It's customers like you that make what we do so rewarding. Thank you for your trust in us, and we look forward to serving you again soon!
5/5
TrustpilotMia looks after my apartment on a…
Mia looks after my apartment on a regular basis. Excellent cleaner and very professional. Jake
Absolutely thrilled to receive your outstanding 5-star review! Your kind words truly brightened our day. Thanks for choosing us and we can't wait to serve you again!
5/5
TrustpilotExcellent service and assistant
Contacted regarding deposit for the new reposit scheme and was very simple, the agent was extremely helpful
Hi James, Great to hear you were happy with the service you've received, and with the Reposit scheme. Thank you for taking the time to leave us a review. ThanksAbby
1/5
GoogleWorst property management Please guys don’t book with them save your money as well as time
5/5
TrustpilotSince Ross stepped in this place has…
Since Ross stepped in this place has got well better big up Ross
Thanks a bunch for the perfect 5-star review! We're over the moon to hear that you were impressed with our service. Your feedback motivates us to keep delivering excellence. We can't wait to serve you again!
5/5
TrustpilotWonderful place to stay
Wonderful place to stay, highly recommended. Its quiet safe and the rooms are clean and well maintained. The best thing is the facilities of gym,gaming area and conference rooms etc for the tenants which make the stay more enjoyable.
5/5
GoogleGreat agent, my girlfriend and I never had any issues renting with UE and the few times we did call on them to help, with maintenance etc, they always responded quickly and the jobs were sorted in no time. Friendly to talk to and happy to help. Would recommend.
5/5
TrustpilotGreat service
Cleanliness of the building is fantastic and the staff are all very friendly and helpful.
Hi, Thanks for the five stars, your feedback is greatly appreciated!Urban Evolution
5/5
TrustpilotMia does an amazing job she’s very neat…
Mia does an amazing job she’s very neat and also kind
Thank you for the awesome 5-star review! We're thrilled that you had a wonderful experience with us. We appreciate your support and look forward to serving you again!
5/5
TrustpilotMia.
Mia, she was lovely and very professional.Thank you so much
We're grateful for your fantastic 5-star review! It's customers like you that make our job so rewarding. Can't wait to serve you again!
5/5
GoogleThe only right place that feels like at home.(Even if you're hundred miles away) Top professional service. High standard of hygiene. 24h hour security and reception. You feel like you're accommodated in a 5-star hotel.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotMia and Allison are amazing
Mia and Allison are great cleaners. The building is great!!
We can't thank you enough for the awesome 5-star review! It's customers like you that make our job a joy. We appreciate your trust in us and can't wait to have the opportunity to serve you again!
1/5
GoogleWhatever you do, do not rent from them in Liverpool
5/5
GoogleThanks chappel street team for immediate help. I forget my key inside my room, the team helped me immediately and saved a lots of troubles
5/5
TrustpilotMia &Martin or doing the perfect job!
Mia &Martin or doing the perfect job!Fantastic!
Thank you for the amazing 5-star review! We're thrilled to hear that you had a fantastic experience with us. Looking forward to serving you again soon!
5/5
GoogleI had problem with the shower and raised the issue with the maintenance team. Brad came today and efficiently replaced the shower. He was kind and friendly. Thank you for your assistance!
5/5
TrustpilotThe staff is super friendly and…
The staff is super friendly and helpful. Always making sure we have everything we need. The place was really clean, beds were very comfortable , the room was amazing! Recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
