5/5
TrustpilotGreat service in helping my get my…
Sutton Kersh offers great service. Nice helpful team I recommend them, thank you
Trusted Agent profile · Liverpool
Sutton Kersh Liverpool reviews
★★★★★
394 reviews across 3 platforms
38, Allerton Road, Mossley Hill, Liverpool, L18 1LN
Sutton Kersh's office in Liverpool, at 38, is rated 4.3 out of 5 across 394 reviews on three platforms, including 322 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Sutton Kersh, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleGave us an appointment at 3 pm to view a property today in City Quay, on a Sunday, and never showed up. Very professional, guys!
Agent replied · 14 June 2024
I'm sorry to read that this has been your experience. Customer service is very important to us and as such I would like to invite you to contact us directly to discuss via review@countrywide.co.uk. Kind regards, Tracey
1/5
TrustpilotHorrible
Horrible! Do not waste your time here..
5/5
TrustpilotHannah Molly Jacky been very helpful ☺️…
Hannah Molly Jacky been very helpful ☺️ for letting and renewals and support their renewals team and response back to queries ASAP Thanks guys
1/5
Googledidn't turn up to the appointmentNegativeProfessionalism
Agent replied · 14 June 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
4/5
GoogleFriendly and efficient 😁 …
Agent replied · 14 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleExchange took forever and Sutton Kersh were so kind and tenacious, chasing the sale to a successful conclusion.
Agent replied · 14 June 2024
Thank you Gaynor for your 5* review! Best wishes, Scott
4/5
GoogleMy brother and I received an excellent, efficient service from all members of the Sutton Kersh team when selling our mother's house. Prior to this Sutton Kersh have provided us with a residential letting service of excellent quality and efficiency. I would have no hesitation in recommending Sutton Kersh to other parties.
5/5
GoogleVery happy with SK service..sold properties in timely manner and communicative throughout
Agent replied · 14 June 2024
Thanks for taking the time to leave our dedicated team this amazing 5* review. Best wishes, Lucy
1/5
TrustpilotI totally disagree with big companies…
I totally disagree with big companies selling our Welsh heritage to people who have no intention of living on these premises all year round, therefore leaving a tragic amount housing shortages for people born and bred in the area
1/5
TrustpilotAbsolutely awful avoid at all cost
Absolutely awful avoid at all cost! Do not rent of these They don’t answer the phone Don’t do any repairs Ignore emails Leave you with damp for 7 months before even considering anything
5/5
GoogleIt was lovely to have a direct contact who arranged viewings for the sale of my house and then called me with feedback. Charlotte then kept me up to date with the stages of the sale once there was an interested party. Well done and thank you
5/5
TrustpilotVery good service
Very good service, especially by Kerrie in Allerton Branch 😊
5/5
GoogleExcellent estate agents. No hesitation in recommending.
Agent replied · 14 June 2024
Thank you for your 5* review and kind words about your experience with our local team. Kind regards, Scott
5/5
TrustpilotFantastic Service Throughout
They provided a great service In helping my sell my home. Were professional and efficient throughout
5/5
GoogleTop of the tree! Couldn't be better!
Agent replied · 14 June 2024
Thank you Judith for your fantastic 5* review. Best wishes Emma
1/5
TrustpilotAwful expect £100 management fees per…
Awful expect £100 management fees per month for a none working security gate, gardeners mowing a already short lawn and window cleaners to appear once every year. Biggest rip off merchants.
4/5
GoogleEasy access helpful staff
Agent replied · 14 June 2024
Many thanks for the kind review. Best wishes, Lucy
5/5
GoogleLettings staff are brilliant.
Agent replied · 14 June 2024
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Best wishes, Lucy
1/5
TrustpilotVery unprofessional behaviour
Very unprofessional behaviour, tried to schedule 5 viewings and they never confirmed even 1.Just avoid.
5/5
TrustpilotAlice in Sutton kersh on Allerton road…
Alice in Sutton kersh on Allerton road also Harriet, Nat and Cleona are amazing and very professional and assisted so well!
1/5
TrustpilotNot one number or email gets a answer…
Not one number or email gets a answer or response why
3/5
GoogleVery happy with the service I received from your sales team. I was constantly updated with news on the progress of the sale. Many thanks to all those involved. Richard Ashby
5/5
GoogleThe best estate agent we've dealt with. Would thoroughly recommend using to anyone and we would certainly use them again in future (buying or selling). Thanks for your excellent service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Sutton Kersh Liverpool
How many reviews does Sutton Kersh Liverpool have?
Sutton Kersh's Liverpool office has 394 reviews across three platforms: 322 on Google, 1 on Yell, 71 on Trustpilot (across the whole business).
What is Sutton Kersh Liverpool's rating?
Sutton Kersh Liverpool is rated 4.3 out of 5 across all 394 reviews, and 4.7 out of 5 on Google from 322 reviews.
Has Sutton Kersh won any awards?
Yes. In The Trusted Agent 2026 awards: Sutton Kersh, Liverpool won Gold.
Where is Sutton Kersh's Liverpool office?
Sutton Kersh Liverpool, 38, Allerton Road, Mossley Hill, Liverpool, L18 1LN.
