Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent exchange via RWinvest
I have just exchanged my new apartment with RWinvest. As an overseas investor I had to rely on professional support during the process. In this case I could count on the brilliant support by Rachael Barkley from RWinvest whom I would strongly recommend thanks to her knowledge, speed and fine communication throughout the entire process. A+++
Ferdinand · 12 March 2024
Agent replied · 22 December 2024
Thank you Ferdinand! Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
TrustpilotBest service from Chloe.
Chloe was so helpful and such a pleasure to deal with, I can’t recommend her enough she made the process extremely smooth! Thank you!
Jay · 12 January 2023
Agent replied · 22 December 2024
Thank you very much, Jay
★★★★★ 5/5
TrustpilotThe company keeps track of the process…
The company keeps track of the process all the way from picking up the apartment till completion of the purchase. Very good and experienced staff. Smooth process overallMight be better in the future if the company explicitly states the fees of SDLT for non residential customers since it's percentage of the property price
Moosa · 2 May 2024
Agent replied · 22 December 2024
Dear Moosa,Thank you very much for your feedback, it is very much appreciated.
★★★★★ 5/5
TrustpilotGood service with reliable projects of…
Good service with reliable projects of properties
Yin · 16 December 2025
Agent replied · 23 December 2025
Thank you for your feedback! We're glad you found our service reliable and useful
★★★★★ 5/5
TrustpilotI found my client manager at RW…
I found my client manager at RW accessible and very supportive during a recent hiccup with the developer. I find it reassuring that there is someone I can talk to and who actually replies to emails and does something about problems. Great RW team.
Ayesha · 5 October 2024
Agent replied · 22 December 2024
Hi Ayesha, Thanks for the feedback! We're glad to hear that your client manager was there for you and made a difference. We'll keep working hard to ensure you have the support you need whenever you need it!
★★★★★ 1/5
GoogleVery unprofessional phoned once they put the phone down and phoned again they took a few details put me on hold to put the phone down again I phoned again they realised it was me again and sniggered between colleagues … I enquired about a property viewing they said they will contact me at the end of the day I asked how by phone or email they weren’t sure and no surprise no contact was made by them to either confirm or reject viewing … Don’t waste your time with these tossers
Maria · 27 July 2024
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Always ready to help and very informative. Special thanks to Ruairi and Rachael who have been very supportive.
Sanjay · 25 April 2023
Agent replied · 22 December 2024
We appreciate your comments
★★★★★ 5/5
TrustpilotChloe was very supportive throughout the process
Chloe was alway available to support, answer questions, remind us to complete forms within the deadline
Pauly · 28 July 2023
Agent replied · 22 December 2024
Thank you for your positive feedback, Pauly
★★★★★ 5/5
GoogleEfficient , professional and service dedicated team , a team that is pleasure to work with.
Avner · 8 September 2025
Agent replied · 22 September 2025
Thank you for your kind words! We're thrilled to hear that you found our team efficient and professional. It’s always our goal to provide a dedicated service that ensures a great experience for our customers.
★★★★★ 5/5
Trustpilota pleasant site visit
had a pleasant site visit. The RW representative was very informative and gave lots of constructive advices, Thanks to Thomas Southern.
Fergus · 23 February 2023
Agent replied · 22 December 2024
Appreciate the positivity
★★★★★ 5/5
TrustpilotThe process was thorough and seamless.
Matfis · 12 December 2025
Agent replied · 23 December 2025
Thank you for your feedback! We're glad to hear the process was thorough and seamless for you. We strive to maintain that standard for all our customers.
★★★★★ 5/5
TrustpilotChloe Walker assisted me to buy an…
Chloe Walker assisted me to buy an amazing studio.
Plamen · 13 November 2025
Agent replied · 22 November 2025
Thank you for sharing your experience! We're delighted to hear that Chloe was able to assist you in finding the perfect studio.
★★★★★ 5/5
TrustpilotRachael Barkley has communicated with…
Rachael Barkley has communicated with myself all the way through the process of buying to Exchange today and been extremely helpful at all times. Rachael has gone out of her way to answering questions and checking if I needed any help at each stage with contact between myself and the solicitors all the time. Extremely pleased so far and a pleasure to work alongside.
Chris · 7 July 2023
Agent replied · 22 December 2024
Thank you
★★★★★ 5/5
TrustpilotPhoebe is very attentive to details of…
Phoebe is very attentive to details of request, and send all the information in timely manner, really appreciate her assistance.
Jessie · 2 March 2023
Agent replied · 22 December 2024
Appreciate the positivity
★★★★★ 5/5
GoogleProfessional and willing to assist
As soon as she came on scene Chloe Walker has been nothing else than a truly professional willing to assist and get things done without any delay. Chloe was helpful at every stage of the transaction to Exchange. Above all Chloe is very pleasant to have a conversation with. Thank you Chloe and keep up your good work.
Gulzari · 26 October 2021
★★★★★ 1/5
GoogleHad a very frustrating time with them in not returning calls and passing problems to Legacie only to find out that it is their issue, not Legacie. Property purchased last July with end of August early September completion. Completion finally happened in June, 10 months late
Sarah · 27 July 2024
Agent replied · 25 October 2024
Dear Sarah,
Thank you for your feedback, and we are please that we have had the opportunity to discuss this with you directly.
To clarify some of the points within your feedback - our Post-Exchange and Payments team will send an email to all investors as completion is approaching in order to ensure that a blanket update has been sent to all investors outlining the completion process and the necessary next steps. This then gives all investors the opportunity to respond with any specific queries they may have in response to the update, and our payments team will also pro-actively reach out to ensure the update was received and to answer any questions you may have.
Nevertheless, we thank you for your feedback and of course this is always taken on board moving forward.
Should you require anything else, please do not hesitate to contact us directly.
RWinvest.
★★★★★ 5/5
GoogleChloe Walker particularly helped me through the exchange process with the solicitors, she was checking the process continuously with me and the solicitors. She was extremely helpful and responsive. We were always in touch via phone calls and emails. So, overall process so far is excellent.
Gurhan · 27 July 2024
Agent replied · 25 October 2024
Thank you Gurhan!
Our Client Care Team works tirelessly to support our investors through every step of the investment process, including post-exchange and throughout construction. We understand that keeping investors in the loop and being available for communication at every step is key to a stress-free investment, so we are over the moon to hear about your positive experience!
★★★★★ 5/5
TrustpilotChloe was very efficient
Chloe was very efficient, helpful and always on hand to support. A great service! Michelle
Michelle · 19 July 2023
Agent replied · 22 December 2024
Thank you
★★★★★ 5/5
TrustpilotRWINVEST Feedback on service given
This company is thorough and seeks to give their customers (potential purchasers of new properties) a high class service by way of helpful and efficient staff, who make the on-line purchasing experience achievable, even to non-tech savvy customers such as myself.They make the task easy and effective, I commend the service they provide to all potential buyers.Philip Deeley
Philip · 21 November 2023
Agent replied · 22 December 2024
Thank you for your feedback, Philip.
★★★★★ 5/5
TrustpilotChloe was very informative and helpful…
Chloe was very informative and helpful through whole process. She is a real asset
Konrad · 10 August 2023
Agent replied · 22 December 2024
Thank you Konrad, glad to hear you were happy with our service
★★★★★ 5/5
TrustpilotIt's important for me to say that your…
It's important for me to say that your company is very professional and reliable and specialy, mr Adam Burns that was stay next to me at the long process and was available at any time and answer all of my questions.His answers were rights and reliable Im sure that i will make business with you soon againThank you!
Dror · 17 November 2023
Agent replied · 22 December 2024
Thank you, Dror
★★★★★ 4/5
TrustpilotPhoebe & Sean have been very…
Phoebe & Sean have been very personable, responsive & helpful throughout the process. We did feel, though, that they rushed us somewhat & encouraged us not to do our due diligence as we progressed through the exchange, despite knowing that we are not experienced investors. I appreciate agency work is commission based, but these are not trivial sums of money! All in all, a good experience.
Sarah · 12 April 2023
Agent replied · 22 December 2024
We appreciate your comments and take onboard your feedback
★★★★★ 5/5
TrustpilotAndrew and Adam at RWinvest Amazing!
Andrew and Adam at RWinvest has been fantastic from the start. clear communication and hassle free. always able to answer any questions and worked around my time when I was busy. Will happily work with them again hopefully very soon
Michael · 19 October 2024
Agent replied · 22 December 2024
Hi Michael,Thank you for your kind words about Andrew and Adam at RWinvest. We're thrilled to hear that their clear communication and flexibility made your experience a positive one. We look forward to working with you again in the future!
★★★★★ 5/5
TrustpilotWas kept informed throughout and…
Was kept informed throughout and someone always returned any missed calls timeously.
John · 22 September 2023
Agent replied · 22 December 2024
Thank you very much for your feedback, John
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
