Trusted Agent profile

Redwing reviews

4.5

★★★★★ Excellent

240 reviews across 1 platform

16 Duke Street, Liverpool L1 5GB

Redwing's Liverpool office at 16 Duke Street is rated 4.5 out of 5 across 240 reviews on 1 platform, including 240 Google reviews rated 4.5. Checked 9 October 2026.

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4.5 / 5

240

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Liverpool office, from every platform, shown as written. First names only.

5/5

Google

Eleanor was great all the way through from start to finish when moving into our new home . Everything she said she did, very professional and understood everything we asked and if she didn’t know she would get back to us with the answers. I highly recommend recommend redwing as a company and the houses are amazing too. Thanks Eleanor we love our new home .

Jane · 18 June 2023

Agent replied · 17 June 2024

Hi Jane, thank you for leaving us a review! We're so happy to hear you are happy with our services, I will pass on your lovely feedback to Eleanor. Congratulations on your new home! Thanks, Hayley

5/5

Google

Special thanks to Eleanor, who handled the process quickly and with great clarity. She always gave us the best possible service and was always willing to help. We are loving our new home. Don't think twice about closing with Redwing, in all our time in the UK they were the best agency we had contact with.

Silmara · 19 January 2024

Agent replied · 17 June 2024

Good afternoon Silmara, thank you for your review. I am pleased to hear that you are happy with the service provided by Eleanor. Good luck in your new home. Thanks, Alex

5/5

Google

Eleanor has been amazing. We always felt well looked after. The process has been smooth and easy-going from the start. I would 100% recommend redwing to my friends and family. We got a lovely welcome package including gorgeous candle, soap and a £20 just eat voucher. What more could you ask for?

Leah · 19 March 2024

Agent replied · 17 June 2024

Good afternoon Leah, Thank you for your review, I am pleased to hear you are pleased with the service provided by Eleanor and the Redwing Team, I hope you are your family settle well into your new home. Thanks, Keeley

5/5

Google

Rachel was very helpful and professional throughout the viewing and reservation process. She communicated clearly, answered my questions promptly, and made everything straightforward. Thank you for your support.

Am · 16 February 2026

5/5

Google

I highly recommend Paula and the team at Redwing! My investment property in the heart of Liverpool is let & managed by Redwing and I'm delighted with the level of service they provide. Communication from Redwing is excellent! I prefer to be a 'hands-off' landlord and having an attentive & efficient managing agent is key. The team have gone above & beyond with the level of service they provide. I'm delighted!

Spencer · 27 October 2024

5/5

Google

Was really helpful and responded quickly. This was my first move and it was really smooth and easy. Just want to say thank you to Rachel she was amazing ☺️

Olivia · 16 January 2026

5/5

Google

I have recently bought a property with redwing estate agent's. They have been amazing. Especially Eleanor Thomas. She had been supportive and always there to answer my queries, so professional and helpful. I feel she goes the extra mile to help and nothing was to much trouble. She is an asset to the company. I would recommend this estate agency to all my family and friends. Kind regards Carla Leyland

Carla · 18 June 2022

Agent replied · 17 June 2024

Hello, thank you for your review and kinds words! We're glad to hear you're happy with our services and have passed on your feedback to Eleanor. We hope you are settling into your new home well! Thanks, Hayley

5/5

Google

I found Redwind casually on google looking for a letting agency that help people in emergency to find a property. No one recommended it to me but i would recommend it to everyone! I say a a big thank you to Paula for helping me to find an amazing house for me and my son ❤️ Thank you

Erika · 18 June 2023

Agent replied · 17 June 2024

Hi Erika, thank you for leaving us a review! Congratulations on your new home, we hope you are settling in well. We're delighted to hear you loved our service and have passed your lovely feedback to Paula. Thanks, Alex

5/5

Google

Having just completed a shared ownership purchase, I would like to say the staff at Redwing have been amazing especially Layla, without whose help I dont honestly think it would be completed. She kept on top of all the other parties involved and kept me up to date all through the transaction. Cant thank her enough. X

Maria · 18 June 2023

Agent replied · 17 June 2024

Hi Maria, thank you for leaving us a review! Congratulations on your new home, we hope you are settling in well. We're delighted to hear you loved our service and have passed your lovely feedback to Layla. Thanks, Hayley

5/5

Google

Communication and our move has been great. Eleanor and Paula were amazing at getting things sorted for a quick and smooth move, as we had a strict deadline due to completion dates on our previous property. They were reassuring and really took the stress out of what had been an extremely stressful house sale! Thank you Redwing.

Kylie · 18 June 2023

Agent replied · 17 June 2024

Hello Kylie, thank you for leaving us a review! We're delighted to hear that you are happy with our services, I will pass on your kind words to Eleanor and Paula. Congratulations and we hope you are settled into your new home well! Thanks, Hayley

5/5

Google

Using Redwing as our letting agents was definitely the right choice. They are so professional and always updated with new developments when necessary. Check-in to our property was seamless. Big thank you to Eleanor for always being available to provide a response to our inquiries, Paula for a great check in experience and to the entire team.

Ifeanyi · 18 June 2023

Agent replied · 17 June 2024

Hello Ifeanyi, thank you for your feedback. We are pleased to hear you've had a good experience with Redwing and we will ensure your compliment is passed across to the team. Thanks, Amy-Lea

4/5

Google

I became involved with Redwing when looking for a house on the Wirral. Jamie the sales advisor was very good . He understood my needs and requirements and was actively searching for suitable properties for me. He was always ready to help and would return my emails and text's quickly. I bought a part ownership house in the area I wanted, and moved in September 2018 and I am very happy here. There were a few hiccups with the finance department hence the 4 stars.

Ann · 19 June 2019

Agent replied · 17 June 2024

Hi Amy, Thanks for your review! I have passed on these words to James. Many Thanks Faye

5/5

Google

The of buying my New Home was proving very stressful after what was at first thought a straight forward process having already got a cash buyer wanting a quick completion on my own property . How wrong can you be ! Without the amazing Laura Sutton I would of lost the property I desperately wanted ..... Laura stuck with me and dispite a number of set backs ,knowing , I had the funds and criteria to qualify for the required property . We got there in the end LAURA your a STAR and certainly know your job .A delightful young lady these goes to the limits for her client

Elizabeth · 19 June 2019

Agent replied · 17 June 2024

Hi Elizabeth, we agree Laura is a star! I have passed on your words and lovely to hear you about your experience. Many Thanks, Faye

5/5

Google

Paula was incredibly helpful at organising my rental for a new apartment. I was organising the move for work from a different part of the country but Paula was brilliant at updating me and running things smoothly by regularly emailing/calling to iron out all the information.

Robbie · 18 February 2024

Agent replied · 17 June 2024

Hello Robbie, thank you for your feedback. We are really pleased to hear your happy with the services carried out by Redwing and Paula. We hope you settle into your new home soon! Thanks, Amy-Lea

5/5

Google

Rachel was so helpful throughout our moving process and was always on hand to help with any queries we had.

Beth · 16 February 2026

5/5

Google

Many thanks to Kelsey and Evita for their assistance. The story unfolding around me has been a bit complex, but the smooth move-in is entirely attributed to Kelsey and her team's professionalism and attention to detail. I'm enjoying my stay here immensely!

Irene · 18 February 2024

Agent replied · 17 June 2024

Hello Irene, thank you for your feedback. We are really pleased to hear your happy with the services carried out by Redwing and we hope you settle into your new home soon. Thanks, Amy-Lea.

5/5

Google

Sending a massive THANK YOU, to all the staff at Redwing at Liverpool, Duke Street 🙏 You have all been amazing and supported me fantastically well… you were all there for me when the going got ‘tough’ with a listening ear and lots of understanding… special thanks to Caroline, Layla and Louise 😊 I highly recommend Redwing if you are thinking of buying a new home, or considering a shared ownership venture. Thanks again for everything. Michael Chapman

Michael · 20 November 2023

5/5

Google

I am currently purchasing a property through Red Wing, my contact has been Tyrese Woods. Tyrese has been very helpful he is very approachable and always calls back when …

Anthony · 16 October 2025

5/5

Google

Emily Grady is the epitome of someone who cares about her job and is exceptionally good at it. Nothing you ask of her is too big or too small. She helps anyway she can and she’s a credit to this company. Without sounding too dramatic, she’s genuinely made my life easier (and my home better) and I feel fortunate that she’s the person people in our building go to because she’s sorts everything out perfectly.

Daisy · 19 June 2019

Agent replied · 17 June 2024

Hi Daisy, Thank you for your review! We have passed on the above to Emily. Many Thanks Faye

5/5

Google

Eleanor went above and beyond to make sure our moving process was as smooth as possible. The initial move in date was pushed back due to some structural problems but she constantly kept us in the loop getting back to our questions promptly. It was so refreshing to deal with an estate agent who actually cares and understands how stressful moving home can be. Would highly recommend Redwing as you do not get many estate agents like them especially when renting! Thank you so much to Eleanor and the whole team at Redwing - we have just spent the first night in our new home and we couldn't be happier!

Jasmine · 21 September 2023

5/5

Google

I rented Redwing property for just 1 year, the pre-renting vetting process was rigorous and daunting but the Redwing staff were all amazing and supportive. Eleanor liaised with the Letta vetting team to speed up the process and ensured my keys were available right on time at move in date. Sophie, the property manager for the duration of my tenancy was incredibly helpful and addressed any issues raised and on time as well. Though i knew I exited the property leaving it in pristine condition but at check out she didn't seem to dig up issues where there's none as I experienced with my previous letting agent.

Okechukwu · 3 August 2024

Agent replied · 24 August 2024

Hello Okechukwu, thank you for your feedback. We are really pleased to hear you're happy with the services carried out by Redwing and we hope you settle in your new home soon. Thanks, Grace.

5/5

Google

Paula was my lettings manager at Redwing throughout the process of organising the rent of my new flat. She gave quick answers and as a first time renter it’s been invaluable to have that level of service. Would highly recommend to any other first time renters.

Rob · 21 October 2023

Agent replied · 17 June 2024

Hello Rob, thank you for your feedback. We are really pleased to hear your happy with the services carried out by the Lettings Manager Paula and we hope you settle into your new home soon. Thanks, Amy-Lea

2/5

Google

Hi. I'm a bit disappointed with my experience with Redwing. The first talks with Eleanor via emails, everything goes perfectly. I received the keys from the new property on 11.07.2024, and the house has not been painted and clean. They send me a gentleman to paint just a few patches in the halls, and we understand from there, that the colours probably not gone be matching as they exist plenty of variety whites. The lady said I could be compensated about the house not being clean but not explaining how that gone happening. I opened the boiler door when clean that room and realised the boiler dripped water to the floor. What I report already. I'm still waiting for someone contacting me about that.

Margarida · 25 July 2024

Agent replied · 24 August 2024

Hello Margaride, thank you for your feedback. We are sorry to hear this and would like to look into this for you as soon as possible, so we can ensure this is resolved. Please contact our Contact Centre on 0344 736 0063 between the hours of 8am and 5pm Monday to Friday. Alternatively, you can also pop us an email us at info@redwing.co.uk. Thanks, Amy-Lea

5/5

Google

I recently had the pleasure of working with Redwing Agency and their outstanding Letting Consultant, Eleanor Thomas. From beginning to end, my experience was nothing short of exceptional. What impressed me most was Eleanor's attention to detail and her willingness to go above and beyond. She was always available to answer my questions, no matter how small, and provided timely updates throughout the process. Thank you, Eleanor and Redwing Agency, for making my property search a smooth and successful journey!

Sam · 25 July 2024

Agent replied · 24 August 2024

Hello, thank you for your feedback. We are really pleased to hear your happy with the services carried out by Redwing and we hope you settle into your new home soon! Thanks, Jodie

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Redwing's Google reviews

Questions about Redwing

How many reviews does Redwing have?

Redwing's Liverpool office has 240 reviews across 1 platform: 240 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Redwing's rating?

Redwing is rated 4.5 out of 5 across all 240 reviews, and 4.5 out of 5 on Google from 240 reviews, checked 9 October 2026.

Where is Redwing's Liverpool office?

Redwing, 16 Duke Street, Liverpool L1 5GB.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.